There hasn’t been a standard for defining the quality of service that one should expect from their residential or small-business broadband Internet service but this is one key issue I have talked about in the blog at its current location and its previous location. Typically this may concern those of us who want a service not of minimum bandwidth but of bandwidth that is considered reasonable by today’s standards.
Factors that may affect the broadband service quality typically will include the quality (and age) of the telephone infrastructure in an ADSL setup and the number of households sharing the same bandwidth in a cable-modem setup. Wireless installations like 3G tend to vary in quality because they are simply radio-based and can be subject to “distance from base” issues, material being between the base aerial and the customer’s modem; and simply interference.
What needs to happen is a defined minimum service standard for broadband Internet and operators being encouraged to achieve the standard at all service points. Often this is because there isn’t a universal service obligation for the Internet in that country as I have mentioned in a previous article. This issue may be more of concern with country areas or poorer communities where there is little desire to invest.