Product Review–Brother TD-2020 Thermal Label / Receipt Printer

Introduction

Previously, I had drawn attention to Brother’s new TD-2000 Series of business label printers which, unlike the QL series, were able to work as receipt printers, This is brought about by the fact that this unit prints on the outside of the thermal paper roll. Now I have the chance to review a member of the series in the form of the TD-2020.

This model, which costs AUD$399, is the direct-attached variant of the series which connects to the host computer via USB while there are the networkable variants in this series in the form of the TD-2120N and The TD-2130N which can be connected to a network via Ethernet.

Brother TD-2020 label / receipt printer

The unit itself

The Brother TD-2020 prints on the outside of the label roll thus making it suitable as a receipt printer. When I tested this unit, it was easy to set up, just by installing the driver off the CD or, as I prefer so that the machine works on the latest drivers, downloading the driver from Brother’s website and installing that driver. Then it was simply plug and play by plugging it in to the USB port.

Brother TD-2020 label receipt printer paper path

Simple fuss-free paper path which makes the printer easy to load

As far as the host software is concerned, this machine can work with the ESC/P formatting codes which are being used with most point-of-sale applications. Personally I would also like to see these models implement USB POS class drivers for this kind of printer so as to work with embedded devices and systems as well as provide simple “swap-out” installation for most computer-based POS systems.

For labels, the printer uses Brother’s RD thermal label stock which is available as either continuous or die-cut form. But you can use receipt paper tape of the same width that is used for payment terminals when you are turning out receipts or vouchers. Here, it works best with the larger rolls rather than the smaller rolls that you may use with something like a card payment terminal or printing calculator.

Idiot-proof operation here!

Brother TD-2020 label receipt printer - drop and close loading

Drop and close loading – not much to go wrong here

As for loading of labels or receipt paper, the Brother TD-2020 is simple to load due to the use of a clamshell design where you pull the tape out and close the lid to feed the tape through, There isn’t the need to thread the tape behind any rollers to have it ready to print. It worked as expected when I set a Notepad test document to the printer turning it out very quickly.

Limitations and Points Of Improvement

The Brother TD-2020’s paper feed button could be larger due to the common practice in cafes and bars to use this to supply writing paper to a customer for them to exchange contact details with others. Similarly, Brother could repeat this design in a wider form for the wider paper tapes used in competing POS receipt printers.

Personally, I would like the printer to implement the USB HID-POS device class and other device classes associated with receipt / voucher printers so you don’t have to have device-specific drivers on your point-of-sale, gaming, interactive TV or similar application.

Brother could work towards a variant that is a two-roll design that can allow one machine to turn out labels and receipts which can earn its keep with pharmacy, travel and similar applications where an item has to be labelled and a customer needs a receipt as well.

Conclusion

Brother TD-2020 label receipt printerThe Brother TD-2020 label / receipt printer can earn its keep in businesses where the likelihood of turning out receipts or labels is very strong. Here, it could work as a POS receipt printer but serve as a label printer, or serve as a labeller for items like medicines but come in to play as a backup receipt printer.

Similarly, I would see the TD-2020 label / receipt printer as an easy-to-load receipt printer or labeller for environments where you have many different users such as a small business or volunteer organisation with many different employees or voluntters coming through the organisation/ This is because the way you load the tape in to the printer is effectively a simple “drop-and-close” operation. which means that there is very little that can go wrong with this system due to low risk of loading mistakes.

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