As the battle heats up between Amazon, Google and, very soon, Apple and Microsoft for the voice-driven home assistant platform, there is a strong likelihood that these platforms will acquire new features “out of the box” at a regular pace without the need to add a “skill” or app.
Initially Amazon added a telephony function to their Alexa platform with video telephony for the Echo Show videophone device. Now they are introducing an intercom function for their Echo devices. It is due to the fact that a lot of the households that buy Amazon Echo devices will end up equipping their home with many of these devices, such as to kit out a pair of computer speakers or old boombox with an Echo Dot.
This may be similar to an intercom system that you may have used in your home, be it that little portable box that plugs in to the wall and uses your AC wiring as a communications path or that fancy radio-intercom setup integrated in your home with one of the units having an integrated radio tuner.
Here, you have to name each Echo device with a room-unique name when you set it up or revise its settings. Then you have to enable the “drop-in” functionality on the Alexa app, whereupon you can tell Alexa to call a specific device. You can set up the “drop-in” functionality to monitor a particular room such as to monitor a sleeping baby or hear if your older parent is calling out.
The system even works across the Internet rather than just your home network, which can come in handy with families and neighbours who want to keep in touch with each other in the same community.
You can upgrade your existing Amazon Echo equipment towards this functionality by simply updating the software in the Echo devices and the Alexa app to the latest version. But I wouldn’t put it past Amazon to roll this function out to other devices that are based on the Alexa platform or to work out ways to improve on it. Similarly, I wouldn’t put it past Google, Apple and Microsoft to answer Amazon with an intercom feature of their own.