Category: Internet Access And Service

More rural broadband activity in the UK – Lyddington, Leicestershire

News article

thinkbroadband :: Fibre optic broadband in rural areas: Lyddington

From the horse’s mouth

Rutland Telecom – Web site

My comments on this topic

The main thing that impressed me about this news was that a small local operator took up the gauntlet to establish a backhaul and next-generation Internet service for a rural village in England. It’s so easy to expect the big-time companies like the incumbent or competing telecommunications firms or established ISPs to provide this kind of service, but a small firm has decided to lay the groundwork with its fibre-to-the-cabinet operation for Lyddington and the surrounding villages.

There is an expectation for a service with 48Mbps maximum / 25Mbps average headline speed for this network, which was similar to what would be expected for most suburban next-generation broadband rollouts. It will be based on FTTC (fibre-to-the-cabinet) technology with the copper run to the customer’s door being based on VDSL2 technology. This technology has a greater throughput than  the commonly-deployed ADSL2+ but is designed for short copper runs. Here, it will be installed as a sub-loop unbundled setup where the street cabinet exists between the main telephone exchange and the customer’s telephone.

This deployment was considered feasible for environments where the service would facilitate a full takeup of 40-50 customers in a not-so-dense area.

The prices averaged around GBP30 / month including line rental and 600 minutes of calls to any landline in the UK. The hardware would be part of the installation cost and included a VDSL modem and a broadband router that isn’t wireless. It would be the time to look towards choosing a wireless broadband router of the kind that works with cable Internet for this setup if you want the wireless home network. A wireless router would cost GBP45 extra if you bought it from them.

Location issues

There are still a few questions that need to be asked concerning the Lyddington FTTC rollout and would affect next-generation broadband efforts in rural Britain. One is whether and how the larger properties like the farms would be covered by the next-generation broadband efforts? Could this mean that a street cabinet has to be deployed near a cluster of farm gates with longer VDSL2 runs?

Similarly, there could be a classic estate with a large manor house or similar building and smaller houses scattered further afield on the same property. Some of these estates may have the manor house occupied by the appropriate aristocrat or the manor house may be a National Trust museum or upscale boutique hotel. Here, there may be issues with making sure each lodging on the estate has access to the next-generation broadband, and there could be issues with whether to locate the FTTC street cabinet in these estates and where they should be located, especially to make sure that “His Lordship” in the manor has very good bandwidth.

Equipment issues

Another issue worth raising is whether the VDSL2 modems will be made available without a router so that customers can purchase their own wireless broadband router from a preferred retailer. One reason is that an increasing number of manufacturers may supply “future-proof” dual-WAN home-network routers that have a built-in ADSL2 modem as well as a Gigabit Ethernet port on the broadband side. The other reason is that people who know the ins and outs of Internet and home networking may know the best broadband router for their needs and may find the supplied unit not suiting their needs and just another box in their junk box.

Conclusion

At least a small company who has the country at its heart is making real efforts to provide next-generation Internet to the British countryside and could open the floodgates towards competitive rollout of such technology to this class of people.

I am not a paid spokesman for Rutland Telecom but, as I have said before in this blog, I do stand for the idea that people who live or work in the country don’t deserve second-class Internet service.  Therefore I applaud those efforts that are taking place to improve the Internet-access lot for these users.

STOP PRESS

If anyone is living in Denby Dale – the “Pie Village”, in West Yorkshire, Rutland Telecom are inviting people to register for next-generation broadband in this village and neighbouring villages. They need a target of at least 450 households and small businesses in this area to make their next FTTC project for this town come to fruition.

The registration form for this campaign is at the Rutland Telecom Website.

Competitive FTTH fibre-optic deployment in multi-unit developments

ARCEP white paper for people in multi-unit developments (French language)

ARCEP had established a regulation where if a telecommunications operator provides fibre-optic infrastructure in a multi-unit building, this infrastructure must be available to competing operators. This means that each unit owner / tenant must be able to choose whoever provides their super-fast broadband service and avoids the building owner or body corporate determining who provides that service to that building through exclusive “cosy” deals.

Two different methods

Mono-fibre

Each operator runs their fibre-optic infrastructure to a wiring closet where there is a fibre-optic switch that is programmed to run the operator’s service to the customers in that building. Each unit has one fibre-optic connection to that fibre-optic switch.

The service routing would be based on a VLAN or similar setup affecting the main fibre-optic infrastructure in the building. Operators would then have to make sure that the fibre-optic switch is programmed to pass service from their customers’ units to their street-based backbone.

The main advantage of this setup is that there is only one fibre-optic cable needed to be laid to each unit, thus allowing for reduced costs and infrastructure complexity. On the other hand, each operator will have to have access to the fibre-optic switch to make sure they can manage their services.

Multi-fibre

Each operator has their own fibre-optic infrastructure to each of the units, where there is a multi-entry socket for the customer-premises equipment. If a customer wants a particular service, the provider then visits the customer’s unit and connects the fibre for their service to the socket.

If a site can allow two or more optical-network sockets, two or more operators could be terminated in a socket for each of the operators. This may appeal to “geeks” or business customers who want to establish multi-WAN setups for reasons like bandwidth aggregation, load-balancing or fault-tolerance.

The main advantage for operators is that they have control and responsibility of their infrastructure to the customer’s unit, but each service change may require a field visit from the operator’s service staff. Similarly, there would be the issue of complicated infrastructure runs existing in the building, which may affect further infrastructure deployment.

Opportunities and Questions

A major opportunity that may exist for operators who are running optical fibre through a multi-unit building would be to use the cable as a wireline backbone for a cellular base station installed on the roof. This may be relevant to buildings with nine or more storeys and / or operators that run their own mobile telephone or wireless broadband service.

A primary question that may need to be answered is that if a group of broadband service providers share the same infrastructure run, usually as a cost-saving measure or easier entry point for new operators, would they have to create new fibre-optic runs to each unit in a multi-fibre setup or could they continue to share the same infrastructure to the unit’s door.

Another main question concerning the provision of IP-based infrastructure like the fibre-optic infrastructure in multi-unit buildings is how to cater for “all-unit” Internet services. This could range from a Web site with information for all of the units through unit-occupier access to vision from IP-based video-surveillance systems to multi-SSID Wi-Fi access points in common areas with each SSID linking to the home network in each unit. Issues that may have to be answered include VLAN establishment and / or use of anciliary DNS servers that cover only the services that are provisioned in the building and these setups may end up appearing to be complex to anybody that doesn’t have much computing experience.

Conclusion

What is happening with the fibre-optic next-gen broadband services in France, where there is likely to be lively competition, is worth observing, especially for all classes of multi-unit developments, whether all units exist in one building or in many buildings on one piece of land.

The white papers and other material on this topic at the ARCEP web site may then be worth reading by other communications regulators, building authorities, ISPs, building / development owners and management committees.

What is the National Broadband Plan for the USA?

Articles

National Broadband Plan: An Effort For The Ages | Microsoft On The Issues

FCC releases its national broadband plan for the US | ThinkBroadband (UK)

From the horse’s mouth

National Broadband Plan – broadband.gov

My comments

One of the main goals with the US National Broadband Plan was to make sure that an affordable broadband Internet service with a minimum headline speed of 100Mbps downstream / 50Mbps upstream passes at least 100 million households across that country.

The main limitation concerning this goal is that, at the moment, one third of the US population cannot benefit from broadband Internet. In my opinion, most of this would be in sparsely-populated rural areas.

Need for universal Internet service similar to what is required for the telephone

In the US, the universal landline telephone service (private phone with directories for all households, plus commonly-accessible public payphones) is provided by the local incumbent telephony service provider, with the costs paid for by a levy on all telephone services in that country.

Part of the plan would be to release money from Universal Service Fund which is funded by the aforementioned levy to fund a universal broadband service.

Need for highly-competitive service with barriers to entry taken down

Part of this same requirement also includes a highly-competitive service in all markets with any and all barriers to competition taken down. This is in a similar manner to what has happened with the local “dial-tone” phone service in the US and other countries where this same service can be provided by competing service providers.

Coverage improvements

The improvement to universal Internet service goals will also lead to coverage improvements. This may not be an issue with most of the USA because of the country being densely populated but will be of concern with places like Alaska. Of course, there are rural patches within the contiguous 48 stats where not many people are living and these will have to be serviced with proper broadband. This will be looked at with the improvements to the Universal Service Fund.

Similarly, this plan will also satisfy the desire to make sure that next-generation broadband service passes anchor institutions like schools, colleges, hospitals, libraries and the like. It also includes making sure that military bases have access to next-generation broadband.

Implementation

The issue of access to basic broadband Internet service by the poor is being dealt with. Here, the FCC are putting forward the idea of extending the scope of the Lifeline and Link-Up communications financial-assistance programs to include this level of Internet access.

It will also include opening up radio spectrum, most likely “digital dividend” TV spectrum, for use in providing wireless broadband service, especially to rural areas. This may also include competitive mobile wireless broadband in urban areas.

Another part of the program is to mandate cost-effective access to telecommunications infrastructure like telegraph poles, underground conduits, towers / building rooftops, land patches and the like. This includes a “dig-once” policy which allows multiple companies to use the same telegraph poles and underground conduits for their own wiring as well as commonly-known infrastructure details to facilitate efficient Internet-service rollout.

Net Neutrality

An issue that hasn’t been talked about in the Broadband Plan is the concept of Net Neutrality. This divisive issue concerns whether certain Internet services and applications have better throughput versus the idea of all Internet applications and services having equal access. It is also of importance whenever telephone and TV move to IP-based transmission and this concept would assure that competitive and complementary services can exist on the same pipe with proper quality of service. This subject also leads to:

Multi-Channel TV

The American populace has been disaffected by the way multi-channel TV, especially cable TV, has been handled by the service providers, which are mainly cable-TV monopolies like Comcast.

One main disaffection was that the set-top boxes are literally controlled by the multi-channel TV providers and customers cannot buy and install set-top boxes or similar devices from retail outlets. There have been attempts to achieve a customer-controlled level playing field for set-top-box supply such as the CableCARD system but the cable industry have frustrated these attempts with measures like requiring a cable-TV technician to visit the customer’s premises to supply the card.

Part of this plan is to require the supply of a broadcast-IP tuner gateway to be provided by the cable company and connected to the customer’s home network and these same customers connecting their own IP-based equipment to the same home network. Here, the main goal would be to provide a competitive program-navigation system for customers to benefit from.

Integration in US public life; and IT literacy

Another goal with the US National Broadband Program is to integrate the high-speed broadband service in to US public life such as providing access to “e-government” at all levels and integrating the service with public education for example.

The plan also includes IT awareness through the community, but as I have noticed, there will be people who will find technology hard to use and will need further assistance. This is exemplified by people who find operating consumer electronics very difficult and are likely to resist using devices like a set-top box beyond changing channels for example.

Summary

What this all leads to is that one of the cornerstones of the US National Broadband Plan is to liberate broadband Internet and multi-channel TV service in a similar way to what has happened to the US telephone service since the Carterfone Decision and the AT&T anti-trust investigation of the late 70s.

Why I cover rural broadband access in this blog

I have been covering articles the talk about the state of broadband access in country areas because of the fact that high-speed Internet is needed there just as it is needed in the urban or regional areas.

One common reality is that there are many farmers and small businesses, many of which this blog is targeted at, who need to be able to build their livelihoods up using this technology, such as to send media-rich emails or view / host media-rich Web pages as part of their business life. Eventually, IP-telephony technology will make voice and video communications much more affordable with these users thus putting them at a competitive level with city folk.

Similarly, there are people who live and work in the country either to keep these farms and small businesses going or to provide supporting services for the farmers and small-business owners out there. There is also the city folk who either own properties in the country that they use during holidays or just simply want to live in the country.

Here, these people need to be able to use the telecommunications abilities provided by high-speed Internet to maintain contact with people who live in their home city or elsewhere. Similarly, the high-speed Internet services will provide the ability to bring in entertainment without the people having to travel long distances to get that entertainment. As well, telemedicine will benefit from this technology by allowing specialised doctors and nurses placed in large towns to conduct observations on ill and convalescing patients who are located in rural areas, with only as much as low-skilled medical professionals like GPs or district nurses attending to the patient in these areas.

I have also lived for a while in the country and have experienced firsthand that people who live there often get second-rate treatment when it comes to utilities and telecommunications services. So that’s why I consider the issue of rural broadband access, especially as part of the universal broadband service, very important in this blog.

Rural Broadband Activity in the Haute-Pyrénées and Brittany regions in France

News articles (French-language only)

 Les Hautes-Pyrénées et le Finistère en haut et très haut débit – DegroupNews.com

From the horse’s mouth

Hautes-Pyrénées Conseil-Général

Press release

Brochure (PDF)

Finistère Conseil-Général

Press release

My Notes and Comments

Hautes-Pyrénées

In this mountainous département of France, there are plans to establish a fibre-optic backbone that will lead to an improvement in Internet service across this area.

The improvements will be in the form of improved ADSL service for more of the telephone exchanges, including “dégroupage” (local-loop unbundling) for competitive-service access as well as a fibre-optic uplink. It also includes “sub-loop access” where DSLAMs will be installed closer to customers’ premises for those customers that are far away from the exchanges, like farms or mountain properties. These improvements will allow the customers to have the same level of IPTV access as would be expected around France.

There will also be a WiMAX wireless broadband network with 58 stations that will be set up to cover areas that are not likely to have proper broadband service, with satellite coverage for the most difficult cases. This situation may be necessary for some of those properties that exist on the slopes of the Pyrenees.

The fibre-optic network will not just be for a backbone but will provide “next-generation broadband” for key areas such as public service, health, research and education as well as “communities of interest” for the département.

Finistère (Brittany)

This département. which covers the western-most tip of France, has a goal of achieving the minimum of 2Mbps throughout its area.

This will be achieved with a fibre optic backbone through that département. It will also mean that exchanges that service ADSL “dead-spots” can be lit up for ADSL. There is also the possibility of a 97-station WiMAX wireless-broadband network set up in this area.

Both areas

The “sub-loop access” effort that is being undertaken with the Hautes-Pyrénées project is impressive because it represents an effort to get the full-speed broadband to the customer’s front door. But I would also suggest that these efforts include checking for decaying wiring and other limitations that can impede ADSL performance.

Also, the fibre deployments should cover not just the key economic areas in the départements, but assure FTTH deployments in the cities where the key economic areas are, especially the residential parts of these cities. This can avoid the tendency to “redline” the towns when it comes to further investment in them. In the case of the Hautes-Pyrénées project, if a town is identified as being a ski resort, it should be looked at in the context of full fibre deployment so that the small businesses in that area which service the snowfield traffic can gain as much benefit as the big businesses in the cities.

What could be the definition of the European universal broadband Internet service?

 thinkbroadband :: European USO could interrupt government plans

My comments and summary

The European Commission are looking in to the idea of a standard for baseline broadband Internet service across the European Union. This is based on certain factors where the UK’s fixed broadband coverage is 99% whereas the average across the European Union is 93% with the EU’s rural areas clocking in at 77%. In my opinion, these figures don’t quote a minimum service speed “at the door” for any of the ADSL services.

The issues they were raising include:

  • competitive service provision to European-Union standards, especially in rural areas
  • access to the Internet service by disadvantaged groups such as disabled people, people on low means and people who are in remote areas
  • Minimum service speed
  • How should the universal service be funded
  • Should the standard be determined by the European-Union nations themselves or by the European Commission in Brussels

Competitive Service Provision

I had used the DegroupNews website to observe how ADSL Internet service was being provided through France, and that there were many service providers in the population-dense areas whereas the population-sparse areas were serviced by one operator. A very good example of this was the département of Alpes-Maritimes (16) which has the cities of Nice and Cannes. Here, all the exchanges covering areas near the seaboard had many operators, with those big resort cities had many operators whereas the towns in the Alps had just one operator.

If you don’t have the same level of competitive service in a geographic area as you do in another geographic area, there is an increased likelihood of the dominant operator providing poor service quality or taking time to roll out service and technology improvements to that area.

Disadvantaged groups

A common issue that may be raised would be provision of broadband service to disadvantaged groups like the disabled, people on low incomes and people who live in remote areas. The cost of providing computer-usage-aids to disabled people is reducing because of various imperatives like the ageing population, civil-rights measures that include disability access, increased use of standard hardware / software interfaces and easy-to-implement software modifications. This group of users, along with the elderly, may also benefit from having broadband service included in to communications-access welfare measures like telephony-service benefits that are part of pensions and benefits.

This heading also includes economically-disadvantaged groups such as the unemployed or those on low income. It should also include provisions to prohibit service providers from “redlining” service out of economically-disadvantaged areas in a similar pattern to what happened in major cities in the USA through the 40s to the 60s. As well, there may be issues raised about minimum bandwidth to be made available for “social” or “low-cost” private services as well as the provision of public-access facilities in the form of “cybercafé-style” terminals and/or Wi-Fi hotspots; and cost-effective broadband service for community organisations.

It also includes providing broadband Internet service to remote communities, whether through a wireless technology like WiMAX; extending wired technology to these communities or a mixture of both methods. This will also encompass the issue of providing any extra consumer-premises hardware that is needed to receive broadband under these conditions. 

The standard network speed

An issue that is also being raised is what should be the defined headline speed for the universal service. Some countries may run on either 512kbps or 1Mbps for the standard speed but the UK is preferring to call 2Mbps as the standard for universal broadband service. As well, the European Commission are showing a preference for a 2Mbps service as the baseline standard.

Funding of the universal broadband service

The question of funding the costs of meeting universal broadband service targets is a similar one to how the cost of providing universal telephone service was met. Here, there isn’t an established broadband Internet service provider in the same way that there was an established telephone service provider. This is although in most European countries, the established telephone service provider such as the “PTTs” or the telephone spinoffs such as British Telecom or France Télécom ran a basic online service in the form of a “viewdata” service and had established their own retail ISP services.

One method that may be considered easy would be for the established ISP to bear the costs themselves and end up charging steep prices for discretionary services like what has happened with the established telephone services. On the other hand, there could be a universal-service fund similar to what is established in the USA for the provision of the universal telephone service. This could be funded by all Internet providers through a levy charged to all customers’ services which the UK was proposing or a turnover-based tax, or simply the national government or European Commission to offset this through line-item spending.

A similar argument that may be raised is whether the nations should fund the universal service themselves or rely on the powers-that-be in Brussels to manage the funding.

Should the standard be determined at national level or European-Union level

This issue is being raised because some countries in the European Union, most notably the UK, France and Germany have made headlong progress in achieving the goal of the universal broadband Internet service. Some countries, such as the UK, have also achieved highly-ambitious standards like 2Mbps as the baseline speed.

The national vs European-level determination may affect whether countries are able to compete more easily in the European single market and whether an advanced country should be “pegged down” by lower baseline standards that may be determined to accommodate countries with not-so-advanced Internet infrastructure or expectations.

Conclusion

Other countries and country groups that are outside the remit of the European Union should observe what is being decided in Brussels for the universal broadband Internet service so they can know what is expected for such a basic level of service and what factors should be looked at when determining this expectation.

thinkbroadband :: Broadband Campaign "Final Third First" launched

thinkbroadband :: Broadband Campaign “Final Third First” launched

Advocacy site

Final Third First blog

My Comments on this campaign

There have been steps taken in the UK to “get broadband to the farm gate” but there are still a lot of questions concerning how this is going on.  The main issue being raised regarding rural broadband in the UK is lack of “proper access”. IMHO, this would mean “at the door” access speeds that match service-package “headline speeds” for mid-tier ADSL packages.

Previously, I had blogged about rural broadband not just being about planting a DSLAM in to a rural telephone exchange and providing a backhaul to one or more Internet services. There is a lot more that needs to be looked at in this context, such as the quality of the telephone wiring from the exchanges to the properties. The act of planting a DSLAM in the telephone exchange may provide close to headline-speed DSL to every one of those fixed telephone lines in the built-up area such as a hamlet or village. Then you have the issue of “clapped-out” telephone lines servicing the rural properties that limits DSL performance to these properties. Other factors also include a failure to use the options that are part of the ADSL2 standard to “push out” the signal over long distances.

I would therefore recommend a gradual but prompt process of renewing and reorganising telephone lines for particular geographic areas as users register interest in broadband Internet in their areas of residence. This may also include investigating the use of ADSL repeater setups and similar “push-out” hardware setups. I would also look at the idea of deploying fibre-based Internet like Vitesse did in Birch Green, Bramfield, Hertingfordbury and Stapleford in Hertfordshird (UK), whether directly “to the door” or as part of a backbone to copper-based runs.

AAPT setting the cat amongst the Australian ISP pigeons with a no-limit broadband plan

News articles

AAPT launches no limit broadband plan | The Australian

No cap on downloads as AAPT’s truly unlimited internet sets new standard

From the horse’s mouth

AAPT Plan Information Page – AAPT Entertainment Bundle with 24/7 Unlimited Broadband

AAPT Press Release

My comments on this scenario

Anyone who has used broadband Internet in Australia would be aware that all of the services have a usage limit and if you go past this limit, you would either have your Internet service throttled to a very low bandwidth rate or pay for the extra bandwidth used. Some service providers have modified these plans to allow for peak / off-peak limits with separate metering and a higher limit for off-peak hours. This idea is also being investigated in the US by cable companies, especially Comcast, as a way of shaping Internet traffic, mainly to keep IP-based independent video traffic off their networks.

Now AAPT have offered a $A99.95 residential broadband plan that is in the same vein as US or European Internet service plans i.e. it has no usage limits. This has now become an attempt to “one-up” everybody else in the Australian market. This firm had introduced plans with off-peak hours that were limit-free but this has become the most bold act that any major Australian ISP had offered.

This has happened even though Telstra and Optus had recently revised their plans to permit larger usage allowances due to the increased bandwidth available for international Internet traffic to Australia. Other issues that may have encouraged this include use of IP-based entertainment services like Internet radio and IPTV / video-on-demand; as well as the up-and-coming National Broadband Network.

It will be interesting to see what happens further with this deal – whether AAPT rolls it out on to other residential and/or small-business plans and whether other major-league ISPs will roll out “limit-free-all-day” plans and whether these will be offered across the board.

State of Internet access in Switzerland

 71 % des foyers suisses ont accès à Internet – DegroupNews.com (France – French language)

My comments about this article, including facts that I have translated from the article

This article appeared in DegroupNews (France’s home networking and IT portal) close to when Switzerland was announcing the rollout of their very-high-speed FTTH Internet service. This service is intended to start appearing through that country this year and is intended to be a multi-network setup where different provider groups can use their own fibre cluster like in France.

The article was stating that 71% of households in that country had the broadband “hot and cold running Internet” either through ADSL or cable technology. It also stated that most households were opting for “mid-tier” plans which would yield 2-10Mbps and that the market placed value on quality of service. There was also less likelihood for households to “jump ship” between the ISPs.

But there are some questions worth asking about this situation. One was whether the merger between Orange-Suisse and Sunrise was likely to have impact on the Swiss Internet market as in effect on prices or quality of service.

The other question that sorely needs to be answered is whether the rural neighbourhoods including those charming mountainside chalets are part of the 71% of households that have broadband Internet. This includes whether the rural services are being provided at the rated speeds that the customers agreed on. This rural-access issue has always been raised by me in this blog because it is too easy for an ISP or carrier to install a DSLAM in the rural telephone exchange and establish the Internet backbone yet forget to check on the quality of the telephone lines to the customers. This could lead to customers missing out on broadband Internet or receiving below-par service.

These facts can be easily skewed by the size of the country, its population and the size of that country’s urban areas compared to the size of a larger country like France, Germany, UK, the US or Australia. But it is worth noting what has happened in Switzerland which is a predominantly mountainous country, when factoring the provision of Internet service in to hilly areas.

Initiatives in France to provide access to broadband Internet to the poor

Article

L’ADSL social, bientôt une réalité ? – DegroupNews.com (France – French language)

My comments and summary on this topic

The French government have taken a few positive steps in subsidising broadband Internet access to poorer communities by encouraging the provision of “tarifs sociaux” or “social tariffs”.

Through France Télécom, they are running a broadband plan of €6.00 per month for 43,000 of the most disadvantaged households rather than the traditional basic plan of €16.00 per month. The government are also looking at subsidising ADSL-based “triple-play” plans to the tune of €5-10 per month for poorer households based on a “social allocation” system. On the other hand, they will work with the industry to establish an industry-established “social fund” which can help with access-enablement programs.

They are describing it as a plan to end the social digital divide. But, in my opinion, there is still the issue of providing equipment of a reasonable standard to enable these programs. If the plan includes the price of any customer-premises equipment, the plan should include a router capable of 4 Ethernet ports and 802.11g WiFi access. Other issues that may need to worked on include whether the person has to supply their own computer or whether they could have access to modest equipment such as a netbook, nettop or low-end desktop or notebook for a low monthly fee. On the other hand, these people may end up with secondhand computer equipment that is supplied “as-is”.

As well, there would need to be some form of community assistance for people who are computer-illiterate. This includes help with the common computer skills such as sending and receiving emails, Web browsing, word processing and file management.

At least France has outlined some steps towards providing affordable Internet access to the poorer communities within the cities.