Category: Online News Services

Google provides a tool to forums and the like to combat trolls

Article

ThinkBroadband forum

ThinkBroadband Forum – an example of a forum where content moderation can be simplified using Google Perspective

Google’s new innovative technology aims to combat online trolls | Android Authority

My Comments

Previously, I wrote an article regarding the Internet troll problem faced by people who have an Internet presence on a social network, forum, chat-room or similar environment. It is where they face toxic comments and online harassment on these boards from miscreants who use their presence there to make trouble.

A small business’s Facebook page – Google Perspective can make the management of these pages simple when it comes to visitor comments left on these pages

This is made worse for those of us who operate a corporate Internet presence on these environments for their business or other organisation or moderate a forum, blog or similar online presence. In some cases, it has caused some of us not to run these forums at all or turn off commenting ability for the blogs or other online content we publish.

But Google has come to the fore by developing software that allows moderators and users to gain better control over toxic Internet comments. This is based on a human-driven review cycle for comments such as end-users reporting or moderators disallowing comments discovered to be toxic. The Google Perspective software described here learns from the identified troublesome comments in order to determine what happens with new comments.

It is being offered as a set of application-programming-interface “hooks” that can be integrated with content-management systems, social networks and the like. But who knows how long it would take for the APIs that support this functionality to be offered simply as “wrapper” plugins for the popular extensible content-management or forum-management platforms. Similarly, an “outboard” comment-host like Livefyre or Disqus could benefit through offering the Google Perspective technology as a feature to help moderators with manage incoming contents.

They promoted the ability for a moderator to use Perspective to conditionally manage comments that are to be held for moderation or to red-flag potential “flame-wars” and miscreants. But they also put forward the idea for users to filter or sort comments by toxicity which can be of use for most of us who simply don’t want to waste time reading that junk.

What I see of this is that the Google Perspective comment-management software is something that could make it easy for those of us involved in the Internet conversation to make it easy to dodge the troublemakers.

Send to Kindle

Fact-checking now part of the online media-aggregation function

Article – From the horse’s mouth

Google

Expanding Fact Checking at Google (Blog Post)

My Comments

ABC FactCheck – the ABC’s fact-checking resource that is part of their newsroom

Previously, we got our news through newspapers, magazines and radio / TV broadcasters who had invested significant amounts of money or time in journalism efforts. Now the Internet has reduced the friction associated with publishing content – you could set up an easily-viewable Website for very little time and cost and pump it with whatever written, pictorial, audio or video content you can.

Google News – one of the way we are reading our news nowadays

This has allowed for an increase in the amount of news content that is of questionable accuracy and value to be easily made available to people. It is exaggerated by online services such as search and aggregation services of the Google or Buzzfeed ilk and social media of the Facebook ilk being a major “go-to” point, if not the “go-to” point for our news-reading. In some cases, it is thanks to these services using “virtual newspaper” views and “trending-topic” lists to make it easy for one to see what has hit the news.

As well, with traditional media reducing their newsroom budgets which leads to reduction in the number of journalists in a newsroom, it gets to the point where content from online news-aggregation services ends up in the newspapers or traditional media’s online presence.

The fact that news of questionable accuracy or value is creeping in to our conversation space with some saying that it has affected elections and referenda is bringing forward new concepts like “post-truth”, “alternative facts” and “fake news” with these terms part of the lexicon. What is being done about it to allow people to be sure they are getting proper information?

Lately, a few news publishers and broadcasters have instigated “fact-checking” organisations or departments where they verify the authenticity of claims and facts that are coming in to their newsrooms. This has led to stories acquiring “Fact-check” or “Truth-meter” gauges along with copy regarding the veracity of these claims. In some cases, these are also appearing on dedicated Web pages that the news publisher runs.

In a lot of cases, such as Australia’s ABC, these “fact-checking” departments work in concert with another standalone organisation like a university, a government’s election-oversight department or a public-policy organisation. This partnership effectively “sharpens the fact-checking department’s knives” so they can do their job better.

But the question that is facing us is how are we sure that the news item we are about to click on in Google or share in Facebook is kosher or not. Google have taken this further by integrating the results from fact-check organisations in articles listed in the Google News Website or Google News & Weather iOS / Android mobile news apps and calling these “fact-check” results out with a tag. The same feature is also being used on the News search tab when you search for a particular topic. Initially this feature was rolled out in to the US and UK markets but is slowly being rolled out in to other markets like France, Germany, Brazil and Mexico.

Google is also underpinning various fact-check efforts through helping publishers build up their efforts or instigating event-specific efforts like the CrossCheck effort involving 20 French newsrooms thanks to the French presidential election. It is in addition to supporting the First Draft Coalition who helps with assuring the integrity of the news being put up on the Internet. It also includes the use of the Digital Initiative Fund to help newsrooms and others instigate or improve their fact-checking operations.

A question that will also be raised is how to identify the political bias of a particular media outlet and convey that in a search engine. This is something that has been undertaken by the Media Bias / Fact Check Website which is an independently-run source that assesses media coverage of US issues and how biased the media outlet is.

But a situation that needs to appear is the ability for fact-check organisations who implement those “accuracy gauges” to share these metrics as machine-useable metadata that can be interpreted through the rich search interfaces that Google and their ilk provide. Similarly, the provision of this metadata and its interpretation by other search engines or social-media sites can provide a similar advantage. But it would require the use of “news categorisation” metadata relating to news events, locations and the actors who are part of them to make this more feasible.

Similarly, a social network like Facebook could use the fact-checking resources out there to identify where fake news is being spread so that users can be certain if that link they intend to share is questionable or not.

To the same extent, engaging government election-oversight departments like the Australian Electoral Commission, the Federal Election Commission in the USA and the Electoral Commission in the UK in the fact-checking fabric can help with assuring that there are proper and fair elections.  This is more so as these departments perform a strong role in overseeing the campaigns that take place in the lead up to an election and they could use the fact-checking organisations to identify where campaigns are being run with questionable information or in an improper manner.

As part of our research in to a news topic, we could be seeing the fact-checking resources playing an important role in sorting the facts from the spin and conspiracy nonsense.

Send to Kindle

Silicon Valley starts a war against fake news

Article

Facebook and Google to block ads on fake news websites | Adnews

Facebook Employees Are In Revolt Over Fake News | Gizmodo

Google and Facebook Take Aim at Fake News Sites | New York Times

Does the internet have a fake-news problem? | CNet

Google CEO says fake news is a problem and should not be distributed | The Verge

Want to keep fake news out of your newsfeed? College professor creates list of sites to avoid | Los Angeles Times

My Comments

Since Donald Trump gained election victory in the USA, there has been some concern amongst a few of Silicon Valley’s tech companies regarding the existence of “fake news”.

This is typically a story that is presented in order to refer to an actual news event but doesn’t relate to any actual news event. In some cases, such stories a hyped-up versions of an existing news item but in a lot of cases, these stories are built up on rumours.

The existence of Internet-distributed fake news has been of concern amongst journalists especially where newsroom budgets are being cut back and more news publishers and broadcasters are resorting to “rip-and-read” journalism, something previously associated with newscasts provided by music-focused FM radio stations.

Similarly, most of us are using Internet-based news sources as part of our personal news-media options or or only source of news, especially when we are using portable devices like ultraportable laptops, tablets or smartphones as our main Internet terminals for Web browsing.

Silicon Valley also see the proliferation of fake news as a threat to the provision of balanced coverage of news and opinion because they see this as a vehicle for delivering the populist political agenda rather than level-headed intelligent news. This is typically because the headline and copy in “fake news” reports is written in a way to whip up an angry sentiment regarding the topics concerned, thus discouraging further personal research.

But Facebook and Google are tackling this problem initially by turning off the advertising-money tap for fake-news sites. Facebook will apply this to ad-funded apps that work alongside these sites while Google will apply this as a policy for people who sign up to the AdSense online display-ads platform.

There is the issue of what kind of curating exists in the algorithms that list search results or news items on a search-engine or social-media page. It also includes how the veracity of news content is being deemed, even though Google and Facebook are avoiding being in a position where they can be seen as “arbiters of truth”.

The big question that can exist is what other actions could Silicon Valley take to curb the dissemination of fake news beyond just simply having their ad networks turn off the supply of advertising to these sites? This is because the popular search engines are essentially machine-generated indexes of the Web, while the Social Web and the blogosphere are ways where people share links to resources that exist on the Web.

Some people were suggesting the ability for a search engine like Google or a social network site like Facebook to have its user interface “flag” references to known fake-news stories, based on user or other reports. Similarly, someone could write desktop or mobile software like a browser add-on that does this same thing, or simply publish a publicly-available list of known “fake-news” Websites for people to avoid.

This is infact an angle that a US-based college professor had taken where she prepared a Google Docs resource listing the Websites hosting that kind of news, in order to help people clean their RSS newsfeeds of misinformation, with some mainstream online news sources including the New York Magazine providing a link to this resource.

The issue of fake news distributed via the Internet is becoming a real problem, but Silicon Valley is looking at different ways to solve this problem and bring to it the same level of respect that was associated with traditional media.

Send to Kindle