Category: Small-business computing

Article

Guest blog: Fibre broadband: what does it mean for your business? | Go E-Sussex

My Comments

A situation may occur for your small business where fibre-optic next-generation broadband passes your office (including your home). This is due to efforts in place to head towards the concept of this technology being made available in most places through progressive rollouts by differing companies.

In some cases, the next-generation broadband rollouts are public-private efforts with national, state or local governments putting money towards the efforts as a way of investing in their constituencies. It is very similar to improving infrastructure like roads, rails or utilities in a neighbourhood to make it worth investing or doing business in that area.

How could this benefit my business?

Use of remote storage and cloud services

One obvious application us the increased use of off-premises computing services.  Typically these are in the form of remote storage and backup services like Dropbox or Box.com, often marketed as “cloud storage” services. Some of these services essentially function as an off-premises data-backup tool or they can simply work as an invitation-only file-exchange service, whether between you and business partners or simply as a way to shift files between your regular computer and your mobile devices while “on the road”.

For organisations with a Web presence, this will encompass uploading Web content as you maintain your Web page or even backing up that Web page.

Even if a business implements on-premises storage technology such as a NAS or server, there is also an increased desire for remote “on-the-road” access to these resources. Similarly, it could be feasible for a business with two or more locations to have the ability to shift data between these locations such as storing data that is worked on at home using a NAS or server at the shop or caching data between two shops.

Another key direction is to head towards cloud-computing where the software that performs business tasks is hosted remotely. This will typically have you work either with a Web page as the software’s user interface or you may be dealing with a lightweight “peripheral bridge” for industry-specific peripherals. In some cases, various programs such as some business-grade security programs implement cloud computing in order to offload some of the processing that would normally be required of the local computing system. This is being pitched as a way for small business to “think like big business” due to the low capital-equipment cost.

The next-generation broadband services can improve this kind of computing by reducing the time it takes to transfer the files and allows for silky-smooth cloud-computing operations.

IP Telecommunications

A very significant direction for business Internet use is IP-based telecommunications. This gives businesses some real capabilities through the saving on operational expenditure costs while also opening up some newer pathways that have been put out of small business’s reach.

One application is IP-based videocalls using Skype and Lync technology – totally real, not science-fiction anymore. These technologies have the ability to provide for video-based real-time teleconferencing even to high-quality visual displays and some of them even allow for multi-party videocalls. The next-generation broadband services can exploit this technology by permitting smooth reliable videocalls with the high-resolution video display.

Another IP-telecommunications application appealing to small business is the concept of the IP-based business telephone system. This can be facilitated with an on-premises IP-based PBX server that is linked to the outside world via an IP-based “trunk” or a hosted IP-telephony system which is ran simply as a service. The phones that sit on the desks are primarily IP-based extensions or legacy phones connected via analogue-telephone adaptor devices with DECT cordless phones linked up to an IP DECT base.  In some cases, a regular computer or a mobile device (smartphone or tablet) could run a “softphone” application which uses the device’s control surface and audio infrastructure to make it become an extension.

These appeal to businesses due to access to low telephony costs especially for long-distance calls or, for that matter, free calls between multiple business locations through the use of a tie-line that the business doesn’t need to rent.

The next-generation broadband can allow IP-based telecommunications to take place while data is being transferred or the Internet is being used without impeding data-transfer speed or voice / video call quality.

IP-based video surveillance

Shopkeepers and other small-business owners would find greater justification to install an IP-based video-surveillance system or upgrade an existing video-surveillance system to IP-based technology. This could allow, for example, one to watch over another location from one location or permit backup video recording of the footage at another location whether it be a storage provider that you rent space on or a NAS installed at home or another business location.

This also allows for use of newer cameras that implement higher-resolution sensors and support on-camera video analytics. The increased bandwidth means that more of the video footage from these cameras can be streamed at once to a remote location.

Working from home

If you work from home, whether to telecommute or to operate your business operation from home, you will find that the next-generation broadband service is important for you. This is more so if you are dealing with graphics, CAD or multimedia content or even using a VoIP or videocall service as your communications technology.

As well, you benefit from reduced Internet-service contention with other household members when you have the next-generation broadband service. This is because the increased bandwidth could allow you to do intense cloud-based work computing or a large file transfer while they do something like engage in a VoIP voice call or stream video content.

Offering your customers or guests public Wi-Fi Internet service

If you run a bar, café, hotel or similar venue, you could offer your customers or guests a public Internet service and not worry that this service will cramp your business Internet style. In some cases, you could handle more customers’ data-transfer needs at once  which would happen at “peak occupancy” or allow for them to engage in high-bandwidth applications like business data transfer, videocalls or enjoying online video content and have the best experience with these activities.

To the same extent, the public Wi-Fi Internet service is being seen by mobile telephony carriers as an “offload” service to increase their mobile network capacity. As well, some mobile carriers are even implementing femtocells which are mobile base stations that cover a small area like a home or business premises as a method of improving indoor mobile coverage in a particular premises or increasing mobile capacity in a popular location.

Is your small business’s network ready?

There are some things you would have to do to get your small business’s network ready for the next-generation-broadband service.

Your router

One would be to make sure you have a small-business router that is optimised for next-generation very-high-speed broadband. One critical feature it would need is to have an Internet (WAN) connection with Gigabit Ethernet. This would allow for use with an optical-network modem that provides for the high-speed throughput these networks provide. As well, having Gigabit Ethernet for each LAN Ethernet connector and 802.11n/ac dual-band Wi-Fi wireless where applicable would be considered important for the local network side of the equation.

Most of the current-issue high-end or “small-business-grade” routers would cut the mustard when it comes to having this kind of connectivity and this goal could be achieved with the current network-equipment replacement cycle.

Your network

As well, you would need to bring your Ethernet infrastructure to Gigabit standard while also evolving your Wi-Fi wireless infrastructure to 802.11n or 802.11ac standard with simultaneous dual-band operation i.e. N600 or better. A HomePlug segment that you operate in this network could be brought to HomePlug AV2 standard preferably due to higher throughput and improved robustness than HomePlug AV500 or HomePlug AV.

Wireless hotspots

Those of you who run a wireless hotspot or similar public-internet service which is managed by a special router dedicated to this task may have to evolve it to a component-based system so you can implement high-throughput networking technology.

Component-based hotspot systems use a wired hotspot router with Ethernet connections as the only network connections. Then you connect a VDSL2 modem, optical-network terminal or similar appropriate device to your hotspot router’s WAN / Internet port and a dedicated 802.11n access point with a standard of at least N300 for a 2.4GHz single-band unit or N600 for a simultaneous dual-band unit.  This is also a good time to make sure you have optimum public Wi-Fi coverage across your business premises.

You may also have to make sure that the system has improved quality-of-service support for multimedia-based tasks especially if you business happens to be a hotel or similar type. This is because a lot of people are increasingly using smartphones, tablets and ultraportable laptops to engage in Skype videocalls or stream video content from catch-up TV or video-on-demand services and poor quality-of-service severely ruins the user experience with these services.

Considering the full-fibre option

Another issue that can be worth considering for small-business fibre broadband is the “full-fibre” option in a fibre-copper setup. This is being offered by some UK next-generation broadband services and is also being offered In Australia as an option under the Coalition’s preferred fibre-copper National Broadband Network setups.

Here, the same service provider who would normally provide a fibre-copper service like fibre-to-the-cabinet / fibre-to-the-node would also provide a fibre-to-the-premises service as an extra-cost option. A small business could opt for these services especially if they are using cloud services a lot or uploading data to online storage frequently.

Even a business using a fibre-copper setup could look at the feasibility of the full-fibre option as a long-term goal as they make more use of the Internet. As well, this would be a valuable option for premises that are underserved by VDSL-based fibre-copper services. 

It is also worth noting that when you have a “full-fibre” install to a premises, the sale or lease value can increase because of the availability of really high-speed broadband service at that location.

Conclusion

When fibre-based next-generation broadband passes your business, it would become a valuable business option to sign up to one of these services due to costs saved through the higher throughput available with these services. It also allows the business to “grow up” and adapt to increased data-throughput needs.

Article

Dell thuds down low-cost lap workstation for cheap frugal creatives or engineers | The Register

From the horse’s mouth

Dell USA

Press Release

Product Page

My Comments

There have been a few Windows-based laptop-style workstation-grade computers that have been released over the past few years, especially by HP and Dell. But Dell have been pushing the price of this class of computer downwards but kept the performance up.

The Dell Precision M2800 is a 15” mobile workstation that uses Intel i5 or i7 horsepower but implements AMD FirePro W4170M graphics circuitry with 2Gb display RAM. It could come with up to 16Gb RAM and 1Tb hard disk capacity in the inimitable way that Dell allows you to customise your computer to suit your needs. Of course there is the multi-monitor support where you could jack in an extra screen on the side for that true multi-screen look.

The workstation starts at a cost of US$1199 and is one that could be suitable as a “work-home” unit for the engineer, architect or content-creator who wants to work on their project at home or the office. Similarly, this price point and form factor could also appeal to students and others who are starting out in the trades that call for workstation-class computing especially where one’s own space may not be all that big.

Could we still see the “mobile workstation” still appear as a viable computer class even though there is work towards virtualising high-performance workstations using server capacity? I would see this class of computer appeal to freelancers who want to have control over their data and be able to take it between their office, their home and on the road.

Oh yeah, could I also see these Dell Precision workstations also appeal to the “core” gamers who would like to see the idea of playing the big games wherever they can play them?

Article

Seagate Adds Windows Server NAS | SmallNetBuilder

From the horse’s mouth

Seagate

Product Page

My Comments

Seagate have just lately launched a four-bay business grade network-attached storage device that runs Windows Server.

This 4-bay business NAS has the expectations of a NAS of its class including being driven by Intel Atom horsepower and also has a USM removeable-disk slot for backup storage. It runs Windows Storage Server 2012 Release 2 and supports the Active Directory functionality so valued in a Windows-based enterprise or medium business.

One could see it work well as a branch server for a multi-site business or as a file server for small business – think of that small suburban medical clinic for example. But a question that I would raise about the Seagate Business Storage Windows Server NAS is whether it could be loaded with the server component of a client-server line-of-business application? This question could be raised by small businesses who want to use a sophisticated point-of-sale, property-management or patient-records application with a few client PCs as they increase their capacity.

Who knows what this kind of machine could offer as the small business server for the small business and whether others will offer Windows Server systems that match this for price and size for that small office.

Article

Linksys Gets Back Into SMB Networking  | SmallNetBuilder

From the horse’s mouth

Linksys

Press Release

Product Pages

SMB switches

LRT-214 VPN endpoint router

LRT-224 Dual-WAN VPN endpoint router

My Comments

Linksys are returning to the small-business field with a range of unmanaged switches and two VPN-endpoint broadband routers that are pitched at this user class.

All of the equipment works with Gigabit Ethernet interfaces and some of the switches provide 802.3at Power-Over-Ethernet power to half of their ports. For that matter, the cheapest switch in the bunch which is a 5-port Gigabit Ethernet switch calls for US$50. Here, they would also appeal as another quality option to contractors who are wiring a house for Ethernet.when they want a highly-reliable Ethernet switch as the central switch.

As for the routers, these support VPN endpoint along with 802.1q VLAN functionality and are IPv6 ready. As for this functionality, they would support PPTP and IPSec protocols for box-to-box and client-to-box VPN work along with OpenVPN protocols for client-to-box work. They are also future-proof in the context that they implement Gigabit Ethernet LAN and WAN ports thus making them work with next-generation broadband setups and the more-expensive model offers dual-WAN operation for failover operation or load-balancing.

But who knows how Linksys will return to this market further especially when there are companies like Netgear, Draytek and D-Link keeping this market in their grip as far as small-business network technology is concerned.

Article – From the horse’s mouth

Connecting Up

Connecting Up | Unleash the Power of Your Not-for-Profit (Home Page)

My Comments

A small non-profit organisation who typically is run by volunteer effort may not be able to have the latest and greatest technology. Typically, if the organisation doesn’t have access to people who are in the IT industry, they would work with very old donated hardware that runs very old computer software which, in some cases, is pirated and this doesn’t make for an office environment that is conducive to a smooth operation. You end up with equipment that can fall well short of the mark or, in a lot of cases, be failing too frequently.

At last a company has come to the defeice of the charities and non-profit organisations by offering recent computer hardware and software to this class of organisation at very reasonable prices. For example, a 5-computer licence of Windows 8 Professional costs AUD$44 through this location thus allowing these organisations to run genuine copies of the latest Windows operating system.

They also run many articles of interest concerning IT needs and deployment issues for this sector which I consider of importance as these organisations shape their computing and networking needs to their operational needs.

For customers to purchase equipment at the prices listed on this site, they and their organisation have to be approved by Connecting Up as a non-profit organisation and, yes, churches and other religious organisations can participate in these offers.

Connecting Up could be the chance for that scout group, school, church, community radio station or other small non-profit organisation to move away from those creaky old Windows-XP-running computers to something that will run very smoothly.

Article

Samsung opens up Knox security platform to all consumers

From the horse’s mouth

Samsung

Product Page

Lookout

Press Release

Product Page

My Comments

With the increased trend for BYOD and smartphone/tablet-based computing, there has been the call for mobile device management and mobile application management in order to achieve the goal of corporate data security.

Typically the solutions that are being offered out there are very costly and require an in-house information-technology team to manage them. This also includes the requirement to implement corporate messaging systems like Microsoft Exchange ActiveDirectory and use them as data hubs for these systems. This kind of situation may not appeal to personal users who value the security of their personal data. Nor does it work well for small organisations where one person is effectively the “chief cook and bottle-washer” for that organisation. You may be lucky to benefit from this technology if you deal with an IT value-added reseller that works with these systems and pitches them to these organisations.

But the security realities are still the same, especially with personal data or if your business hub is your briefcase, a corner of a room at home, a small office, or a small shop.

Here, Samsung has opened up the Knox security platform for their Galaxy-based Android mobile devices in a manner that makes the platform available to everyone by partnering with Lookout . It implements sandboxing so you can corral private data and have it treated more securely compared to other data. This includes allowing applications that you pre-approve to touch that data and limit what they can do to the data. For larger business setups, it could allow business data to be “wiped off” the smartphone when a user leaves the business without personal data being affected, but this context could be implemented when a smartphone is being retired from active service or you effectively “hand the keys over” to someone else as, per se, part of selling your business.

One question that may need to be asked is whether this solution may allow many data corrals so you as a small-business operator or professional have greater control over data such as intellectual property that pertains to different contracts or a person who has business work but also does volunteer work for a charity.

At least Samsung have taken the step to offer enterprise-desired security solutions to the “rest of us” rather than fencing it off for the “big end of town” and is something that could be encouraged for data security or similar application classes.

Article

ATO goes after open commerce standards – News – iTnews Mobile Edition

My Comments

Previously, when I covered the news that the Australian Tax Office will turn out a Macintosh port of their eTax electronic tax-return lodgement program, I raised the issue of them moving to an “open-frame” approach for taxation-information management.

Now they have implemented the “Standard Business Reporting” program which has a goal to move tax and superannuation information exchange to the eMMS 3.0 information-exchange standard commonly used by other Australian industries and overseas.

This opens the door for software developers to write SBR-compliant tax / superannuation-contribution preparation software that provides proper data to the Tax Office. One area I would see this facilitating would be the ability for accounting software to support tax preparation either “out of the box” or as an additional module.

The main goal for this has been the management of superannuation contributions where the ATO wants to have businesses with more than 20 staff to move to this standard platform for this purpose. This allows for data that isn’t riddled with errors.

Personally, I would see this also being able to make things easier for people who do business overseas, whether being expats who move to or from this country or those of us who sell goods or services overseas via the Internet. This is more so as the Great Financial Crisis has caused a call for proper management of taxation across borders.