Tag: computer assistance

Assistance Journal–Getting the hang of Skype before your overseas-travelling child flies out

Just last night, I received a Facebook message from a close friend of mine regarding practising with Skype. Here daughter was about to fly out to the UK as part of an exchange-student programme that she enrolled in and she knew that I was able to provide her with computer assistance as required.

Here, I recommended that this close friend and her daughter set up for Skype so they can communicate with each other for free using this tool while she was in the UK. This included using the video-telephony feature so that they can see each other and see the overseas environment that they are in from afar.

This friend had completed Skype sessions with other relatives after setting up this program. Then I exchanged the contact details and integrated her details in my Skype contact list. After a long chat session, I was able to get her familiar with the user interface and have her practise the basic tasks. One of the test runs that was done was for the mother to have her laptop connected to the home network and the daughter’s laptop connected to a 3G modem so as to simulate the arrangement that would be used in the UK.

It is infact a good idea to do a “dry-run” with Skype if someone is heading overseas for a significant amount of time. This is more important if you are not confident with this program or with computers at all or you have set up a new computer or home network.

Similarly if you purchase a Smart TV or video peripheral that has Skype integrated and you then buy the camera accessory, you could use these “dry runs” to get yourself familiar with the Skype implementation in the equipment.

A suggestion to make Black Friday the day to update the software on your parents’ computer

Article

Forget Shopping, Friday Is Update Your Parents’ Browser Day! – Alexis Madrigal – Technology – The Atlantic

My comments

You are celebrating Thanksgiving at your parents house but you notice that the old desktop computer that is their computer (and ending up as the family computer) is running Windows XP and Internet Explorer 6. But they see it as their “comfort zone” even though newer versions of Windows and Internet Explorer have been released.

This newspaper article has been suggesting that you update your parents’ computer with the latest version of the Web browser they are using for their operating system. This is because most of the Web sites are being re-engineered to work with newer Web browsers rather than the likes of Internet Explorer 6.

It could be done as part of keeping the computer in good order by doing other software and driver updates. You may even think of updating their computer to Windows 7 if it is running relatively-new hardware and use this package as a Christmas gift idea.

But the main issue with this kind of software update is that you may need to spend a lot of time teaching them the ropes of the new software with the new user interface elements. This may involve long telephone calls or regular house visits to walk them through parts of the user interface that they may find very difficult, as I have experienced with teaching people different computer skills.