Introduction

HP Envy 100 all-in-one printer

Most of the new network-capable Hewlett-Packard home and small-business printers are now offering ePrint, which is an email-driven cloud-based driverless printing service ran by HP. This service has increased the appeal of running a printer as a courtesy printer service for business partners, clients, guests or patrons. This is due to there being no need to require the right driver to be on the computer for one to print out a document.

What is HP ePrint

The ePrint servie is a cloud-based printing setup operated by Hewlett-Packard that allows one to send a print job by email to one of many recently-released HP printers via email.

HP Photosmart B110a – the cheapest ePrint-enabled printer

I have infact reviewed some of these printers on HomeNetworking01.info, such as the Photosmart B110a, Envy 100, OfficeJet Pro 8500a Plus, Colour LaserJet CM1415fnw and LaserJet M1536dnf. As well, I have covered HP ePrint in another article to do with a product launch that had occurred last year in Singapore.

Here, you just send an email to the printer with the file that you want hard copy of as an attachment. The file can be one of the common file formats like PDF, text, HTML, JPEG or a Microsoft Office file.

If you want hard copy of an email, you can forward the email to the ePrint address or add the ePrint address as a BCC address in the email you are sending. You could even send an MMS message from your mobile phone to your HP ePrint printer by using the ePrint address as the destination address for that message.

Technical requirements

HP LaserJet M1536dnf monochrome laser multifunction printer

The requirement is that the HP printer has to have access to an Internet connection. Since these printers have an Ethernet and / or Wi-Fi wireless connection to a local network, the printer needs to be on a network served by a network-Internet “edge” device such as a router.

The client devices can be connected to the Internet via any network. This can range from a smartphone or tablet connected directly to a wireless-broadband service to a computer connected to a Wi-Fi hotspot or a computer connected to the same local network as the printer. This can allow for deployment scenarios like a printer connected to a private network yet serving a Wi-Fi hotspot or a printer connected to a cafe’s network but allowing hard-copy for people who use iPads that are connected to the wireless carriers.

ePrint in the public-printer or complimentary-printer context

A typical public-use setup is represented by the example that I have outlined below.

Example setup

This example of an ePrint-enabled HP printer working as a public printer was the HP Envy 100 installed at Stay On Beverly which is a backpackers’ hostel in Los Angeles. How I learnt of this was through a comment posted on this site by Bo Lorentzen who is the hostel’s owner in response to a review of this printer that I had done, just after I published that review.

HP Envy 100 (left of image) used as public printer at Stay On Beverly

He had set this up as a no-fuss way of allowing the travellers that stay at this hostel to print out documents like airline tickets and boarding passes that they receive via email as part of purchasing air travel through the Internet. I had further conversation with Bo and he had told me that he had put a notice with the ePrint address on the top of the printer so guests know where to print to.

Conveying the ePrint address to your customers

You can let your customers’ know of your printer’s ePrint address through a handout that your staff give to the customers as and when they want to use the public printing service. This would be more effective where only the staff members have access to the printer. A self-service setup like the above-mentioned HP Envy 100 at “Stay On Beverly” will require the printer to be in an area accessible to patrons or guests rather than the general public and the address would be fixed to a label on the machine. On the other hand, there could be instructions on how to print out the ePrint Info Sheet displayed near the printer.

Problems

HP OfficeJet Pro 8500a Plus – a hign-end business inkjet multifunction printer

One key limitation with the email-based ePrint system is that once the user has the ePrint address, they can send further documents to the printer just by using that address. This could be held in an email contact list or the “email-history” lists like the Sent Items in most email clients. Here, this could lead to the printer being used to print out

As well, in some areas, a public “free-to-use” environment can allow for abuse of the printer facilities. This could range from people using the printer to print material that can offend to “barrelling out” a very large document that uses up all of the machine’s resources.

How can you gain control over your ePrint printer

Resetting your ePrint address

If you do end up with your printer spewing out jobs that shouldn’t be printed, you may have to reset the ePrint address.

HP ePrintCenter management page

You will have to remove your printer’s ePrint address from your ePrintCenter account. This is don by bringing the printer up on the ePrintCenter dashboard and clicking on “Remove Printer”. Then you use the printer’s control panel or Web interface (accessible at the printer’s IP address) to remove Web services. After that you then use this same interface to enable Web services. Here, you print out a new info sheet with the new ePrint address.

After that, you enrol the new ePrint address with your ePrintCenter account and are ready to go. If you do run ePrint Apps, you will have to reconfigure the mix of apps you have on your printer.

Suspending ePrint operation

ePrint ON/OFF option on printer control panel

You may have to suspend your printer’s ePrint operation so it doesn’t print out ePrint jobs. Here, this could be done as part of closing up your premises at the end of trading to stop people who aren’t at your premises using your machine for example.

This can be done at your printer’s control panel by selecting the “ePrint on / off” option or at the printer’s Web page which will have a similar option.

Use of a “white list” in HP ePrintCenter

You may want to control ePrint access to your public HP printer so that only your guests or patrons are using the printer. Here, you use the HP ePrintCenter to manage a “white-list” of people who can send jobs via email to the printer. The limit you can have for this list is 50 users.

This method may benefit a hotel, B&B or similar lodging place where you can ask for your guests’ email addresses as part of the booking or check-in process. Then you use the HP ePrintCenter to enable printing for that guest when they check in; then use this same interface to disable printing for the same guest on the day they check out. Similarly, a small cafe or bar who knows their customers can benefit from this setup by allowing unrestricted access to the printer for trusted and known customers.

Features that could be provided

HP LaserJet Pro CM1415fnw colour laser multifunction printer

One feature that I would like to see for HP ePrint if it is to work in the public printer concept is the ability for print jobs to be manually released. This could be through the use of a client job number that is emailed back to the client device once they send out the job and/or an operator password that is keyed in before the job is printed. This above scenario can work well for those businesses that want to charge by the page for printing if the job queue list shows the number of pages.

A machine like the HP Colour LaserJet CM1415fnw or OfficeJet Pro 8500a Plus, which has a large LCD screen could benefit from a “job preview” function so that the operator can vet jobs before they are printed. As well, there could be an option for an origin class to be blocked. Here, this could, for example, prevent MMS messages, which is a common path for “sexting” and mobile-phone bullying, that are just sent to the printer from being printed out.

Of course, when an MMS message is printed out by an HP ePrint printer, it should be passed through as a formatted text page rather than two pages with one that has regular text and one that has formatted text.

Conclusion

At the moment, the HP ePrint technology can be a basic way of providing public driver-free print service to a trusted user base that is highly mobile but there needs to be a lot more done to it in order to yield a highly-controllable service.

Introduction

I am reviewing the HP OfficeJet Pro 8500a Plus, which is the high-end model in Hewlett-Packard’s business inkjet printers. It is snapping at the heels of the previously reviewed LaserJet Pro CM1415 and its peers as a general-office colour workhorse printer and I will explain further why it is doing so.

Prices

Printer

Recommended Retail Price AUD$449

Optional Extras:

Optional high-capacity paper tray

There is no need to pay any additional fees to use the HP ePrint service.

Inks

The printer itself

Front-loading ink cartridges

This high-end printer has the ink cartridges installed up front in a similar manner to the Brother inkjet printers. It therefore avoids the need for users to lift a heavy lid when they need to install new cartridges in this unit; and there isn’t much effort needed to make sure the cartridges are in place; both of which I also find very important when this printer is used by older users or those with limited dexterity.  As well, this arrange also allows HP to use cartridges that have a page yield similar to that of their LaserJet printers.

Touchscreen control panel

Like the LaserJet CM1415 printer that I previously reviewed, this printer uses a touchscreen as its control panel. This provides for access to the common functions as well as the HP ePrint Apps; and can provide for a more intuitive usage experience. As well, it uses this display to show animations concerning maintenance and repair procedures like ink replacement, paper loading or paper-jam rectification when these procedures needed to be done thus reducing the need to have others train new users in these procedures.

It connects to the network via Ethernet or 802.11n WPA2 WPS Wi-Fi and has automatic wireless override if it is connected to an Ethernet or HomePlug network. A feature that I am pleased about and is becoming very relevant nowadays is that the OfficeJet can now work properly on an IPv6 network as well as a current-generation IPv4 network.

Walk-up functions

This unit has a very capable copy function that would satisfy most business requirements including ID-copy functionality where you can copy both sides of a small document like an ID card on to one side of one sheet of paper; a function I had first come across with the LaserJet CM1415.

But the feature that most impressed me with this printer was the quick duplex-copy function where it could copy both sides of a document on to both sides of a sheet of paper. I ran this printer on a duplex-copy “race” against my regular HP Photosmart Premium Fax C309a and found that this can copy both sides of an A4 page much quicker than the Photosmart could. This is more so due to the printer being pitched at the small office where throughput is considered very important.

This printer works with the HP ePrint cloud-based printing functions and is able to perform as the “network printing appliance of the office”. This functionality was able to work as expected especially with “email-to-print” and the print apps.

Computer functions

The driver installation can be a pain especially if a software desktop firewall takes too long to respond but, after I suspended the McAfee firewall software, it installed very quickly.

After that, it worked as expected for printing via the network. Windows 7 users will benefit from the tightly-integrated “Device Stage” presentation which has the “branded look” but without the excess baggage of the typical device driver / print monitor package.

You can scan to the PC but can also set the printer to scan directly to a folder anywhere on the network, which can be useful if you don’t want to have a computer running a troublesome scan monitor program in order to provide control-panel-started “scan-to-computer” abilities. You still have to use the HP software or the printer’s Web interface to determine the path where you want scanned-document images to end up at and this will work with the standard network file-transfer protocols.

Print Quality

As I have said before, this printer is intended to “snap at the heels” of an economy colour laser multifunction printer. This is demonstrated more so with documents that look just as sharp as those emerging from the HP Colour LaserJet Pro CM1415fnw which is a “general office” colour laser printer that I am measuring this up against. It doesn’t have the “laser shine” that is part of a laser printer’s output and may not be considered “up to snuff” for some business users.

The auto-duplex print mechanism is very accurate with the registration but still requires the blank top and bottom margins for it to work properly. Thankfully these are slightly smaller than on previous auto-duplex HP printers that I have reviewed before.

When this printer prints photos, the images look sharp and very defined but the colours don’t have the saturation that one would expect. It is similar to the picture quality that a laser printer would yield for a photograph; and may be good enough for quick hard-copy requirements. This may be a problem with printers that are “pitched” at business users because manufacturers don’t see don’t see mainstream business users printing out many photographs even though they may take pictures as part of their business life.

Limitations and Points Of Improvements

There are still a few shortcomings with this printer that HP could improve on.

Firstly, the printer could benefit from T.37 email-fax and T.38 real-time-fax endpoint functionality in order to make it relevant with other IP-fax solutions. This could be implemented either as an HP ePrint gateway service or as a local facility that uses “wizard-based” setup. I have raised this in relation to having this machine support a full-functioned fax service because of the impending arrival of packet-based telephony networks in most countries.

As well, I would like to see the implementation of flash memory functionality in a manner similar to the Colour LaserJet Pro’s fax functionality in this printer. Here, it could permit a proper “fax-vault” functionality for handling confidential faxes or permit improved fax archiving. This function could be taken further to provide fail-safe printing and improved fail-safe ePrint functionality.

The printer could Improve on photo-printing quality especially with the saturation. If they don’t feel it is appropriate to create an OfficeJet business inkjet printer with the high-quality photo-printing abilities of a Photosmart printer, HP could market-test and create a “bridge” printer lineup with the high-quality photo output, quick document output and cost-effect consumables.

Conclusion and Placement Notes

This printer is one that can put you in to a quandery whether to buy a printer like the HP Colour LaserJet Pro CM1415fnw laser or this model for use as a colour workhorse printer even though this printer is relatively cheaper to buy and run; and has some more functionality and media flexibility than the LaserJet.

If you simply want a highly-flexible general-purpose “workhorse” printer for that office, professional practice or shop; I would recommend this machine. On the other hand, if you are needing the speed and exact output capabilities of the colour laser printer, head for the Colour LaserJet CM1415fnw as a “general office” printer.

An Internet-based printing appliance from HP

Introduction

I am now reviewing the HP Photosmart Wireless-E Multifunction Printer (B110a) which is the successor to the Photosmart Wireless (B109n) printer that I reviewed previously on this site.

Prices

Printer

RRP: AUD$129

Inks

There are no fees or charges to use the ePrint service for print-to-email or the ePrint applications.

The printer itself

This unit looks as if it is a copy of the previous model, with the same compact black chassis and small screen with ATM-style operation and “pinball-machine” touch-buttons around the screen. The printing mechanism is very similar to the predecessor and using the same consumables.

But there is a lot more that meets the eye when you plug it in and switch it on,

Improvements over the B109n

Wireless-network setup

You will notice the first improvement when you set up the printer to work with your wireless network. Previously, if your Wi-Fi network’s router or access point didn’t support WPS “push-button” setup, you had to connect the printer to your computer and run the HP-supplied software to enrol it with your secure wireless network. With this model, you can enrol it with your non-WPS wireless network segments using the control panel. This is done using a “pick and choose” text entry method for entering the network’s WPA passphrase.

Another improvement is the ability to integrate properly with 2.4GHz 802,11n Wi-Fi network segments which means that you don’t need to “downgrade” your 802.11n router or access point to “mixed mode” or 802.11g for it to work properly.

The Internet-based printing appliance

The printer can now work as a network-based “printing appliance” for emails and MMS messages as well as being a network printer and scanner. There is also support for “print apps” where the printer can print out Web pages, RSS feeds, Sudoku pages and the like from the control panel. These are all set up by visiting the HP ePrint website (http://www.hp.com/go/ePrintCenter) where you establish an account using your Google, Facebook or openID credentials or site-particular credentials. Here, you enrol the printer by entering the device-specific code which is on an “ePrintCenter” sheet that is printed as part of the setup process.

ePrint Apps on unit's screen

Once set up, you have a machine-specific email address which you can add to your laptop, smartphone or MMS-capable mobile phone. Here, you then forward your document, photo or message to this address or add this address as a BCC address to an email to have it printed on the printer. This will then be printed out by this unit without you needing to have a computer at the same location switched on all the time. You may have to make sure you type some text before the photo if you are sending a photo by MMS so the ePrint service doesn’t reject your picture as spam.

HP ePrintCenter management page

Similarly, HP have introduced “ePrint Apps” which allow you to print items provided by certain content providers from the control panel. I have talked about this feature on this site last year when HP released their first TouchSmart-based Web-enabled multifunction printer that had this functionality. One of these “ePrint Apps” that I like is the “Tabbloid” which allows you to have today’s posts from a list of RSS feeds that you select printed out at the touch of a button. Of course, there is the HP Quick Forms application which allows you to turn out ruled paper like notepaper, graph paper or music-manuscript paper using the printer’s control panel. This application still has some limitations like only being able to print 10 staves on the music-manuscript paper which is useless for certain music projects such as “vocal+piano”, quartet or organ pieces.

Limitations and Points of Improvement

On the other hand, the small control panel makes it harder to perform most walk-up printing tasks. Here, you have to highlight the task, touch “OK”, then work through menus to determine the task, which can make the whole process more difficult and confusing to perform and lead to more operation errors. This is a real limitation for older people or those of us who have eyesight or dexterity limitations.

As well, like the previous model, this unit doesn’t have Ethernet connectivity, which may be required if your Wi-Fi network is plagued with reception difficulties and you want to use HomePlug as an alternative networking method or connect it directly to the router using an Ethernet cable.

Some of these limitations may be to do with a common practice associated with the design of manufactured goods as the design nears the end of its lifecycle. This is where the manufacturer creates a model that is based on a common physical and mechanical design as other popular models that have the design but this model has a swathe of improvements over the previous models either in order to “finish off” the design or rush certain features in to that design.

Conclusion and Recommendation Notes

I would recommend this printer for home use as an entry-level network-enabled printer especially if you are moving towards the laptop-based wireless-network-driven “new computing environment”. It would also work well as a secondary printer for the study or kitchen area or in another building, especially if you place high value on the unit’s function as a “network printing appliance” that prints emails and photos that you send to it.