Tag: Internet access cost

An issue that will have to be kept in governments’ minds is the assurance of a high-quality value-for-money Internet service that is affordable for all people in all areas of the country.

A requirement to maintain a competitive Internet-service landscape may not be needed if the incumbent infrastructure provider is providing an Internet service that represents proper value-for-money for everyone. This may hold true for a country like New Zealand with its Chorus FTTP infrastructure network which was one of those infrastructure networks that was split away from the incumbent telecommunications service.

This includes a high-throughput service of current expectations, access to a decent-standard Internet service by people who live in rural areas as well as access at an affordable price for low-income and marginalised communities and the non-profit or start-up / small-business sector. Such services may be assisted through programs like “solidarity tariffs” for low-income people or a universal-service obligation fund that is used to subsidise rural setups.

The competitive market

There are different approaches to assuring a competitive Internet-service landscape especially at the infrastructure level.

France implements a requirement to have a minimum number of infrastructure-level providers in larger towns and cities. In addition, they assess all last-mile Internet-provision technologies for provision of Internet service in a competitive manner at the infrastructure level.

Or countries like the UK and Germany encourage and give blessing to independent operators that provide their own fibre-to-the-premises or fibre-to-the-building Internet-service infrastructure. In a lot of cases, such services are offered before the dominant infrastructure provider or ISP offers infrastructure or retail Internet service in the area. Or these networks are offered to an established area in competition to the area’s dominant provider. Here, such operators cover a particular village, town or city; or part thereof and offer retail Internet service that is above average for its class. They are also encouraged to set up presence in multiple areas in order to give more settlements decent Internet service or increase competition in other settlements.

In some cases like with some towns and cities within the USA, the local or regional government provides infrastructure-level or retail Internet service to the area’s citizens. This is typically as an extension to the local government entity establishing its own Internet infrastructure for its own needs and making further value out of it. But this approach has caused friction with the dominant ISPs in those areas due to the provision of competing Internet service in an area where they control the Internet-service market.

These independent infrastructure providers could be required by some jurisdictions to offer wholesale Internet access if they become large enough to do so. This can be deemed by their appearance in a minimum number of cities, them passing a minimum number of premises or acquiring a minimum number of subscribing customers.

There can also be a requirement for an infrastructure operator to accept being “built over” by a competitor i.e. having a competing operator build their infrastructure in that operator’s territory, able to serve that operator’s customers. Such a requirement can be brought about typically by metrics similar to required wholesale-service provision like number of premises passed or subscribing customers.  Or if the population centre has a minimum population size, minimum area or minimum number of homes and businesses, the infrastructure provider has to accept being built over,

In the same context, there will be a question about whether a retail ISP would be able to use multiple wholesale providers especially within the same population centre. This may come in to its own where different wholesale providers offer different wholesale-service standards like higher throughput, symmetrical throughput or business-grade guaranteed service quality. Similarly it could be about extending reach to communities not served by the wholesale provider they are primarily contracted with.

Social tariffs and plans

Another issue that is cropping up is the provision of affordable use plans for certain user classes. This was a practice often done in social democracies where the incumbent telephony-service provider, typically a government entity that was part of the post office, provided affordable basic residential telephony service for poorer communities or provided affordable business telephony service for community organisations.

One user class this would be for are people who are living below the poverty line. Here, disadvantaged communities not having access to Internet service they can afford makes it hard for them to participate in education, employment / entrepreneurship or society, or complete everyday transactions. It is also seen as a factor that exacerbates the “digital divide” between those who can use online services and those who can’t.

This user class would be identified by having access to income-based welfare benefits including concession or subsidised-healthcare cards. Some jurisdictions may even provide particular income-independent concession programs for at-risk people groups like senior citizens or Indigenous and refugee communities. In addition, social tariffs could be offered to people who live in social or affordable / rent-controlled housing typically offered to people who are on limited means.

Some ISPs even use social tariffs as part of their efforts to remove the digital divide, along with subsidised computer equipment for the home or facilitating / sponsoring computer-literacy education programs.

Another user class would be the charitable and non-profit sector who would need Internet service to fulfil their functions. Such organisations may be identified through registration in business registers as being “non-profit” or “charity”, including registration in “charity-commission” registers. As well, some service providers may also factor in organisational revenue or profits. Similarly, start-ups and small businesses could be provided these tariffs such as through business-assistance / incubator programs or rent-controlled business premises that are offered to these businesses.

But there would be the issue of providing an Internet service that satisfies current expectations for standard services when providing social tariffs to these customer groups. That means something that you can run your life or business with reasonably.good Internet service without paying too much for that service.

The existence of social tariffs and plans and the kind of services offered under these plans could be an indication of how competitive the Internet service sector is and whether it is working in a customer-centric manner. But these social tariffs could be supported through approaches like a universal-service-obligation fund, public-sector funding or voluntary-sector funding.

Assuring lively competition

But how can a lively competitive Internet service market be assured? This question is more so where there is that dominant risk of market concentration for wholesale or retail Internet service.

Such concentration can lead towards monopolistic or cartel-like behaviour that is hostile to customers or suppliers such as price-gouging or onerous terms and conditions for the provision of service. As well, this behaviour can facilitate denial of service to communities not seen as being valuable such as rural communities or neighbourhoods of social disadvantage.

Here, governments would need to take a whole-of-government approach to work against market concentration at the infrastructure or retail level. This would involve action by the telecommunications regulators as well as competition-and-consumer watchdogs and may also involve properly-enforced antitrust legislation and regulation. As well, regional and local governments would have to work in a manner to assure lively competition for Internet services in their area when it comes to things like the capacity to regulate telecommunications infrastructure or planning, access to the highways for infrastructure installation, or planning regulation for new developments.

It should include the ability to reject proposed corporate mergers or force the break-up of larger dominant companies. Or it could be about encouraging competitors to set up shop in markets of a significant size that are dominated by a monopoly or cartel.

Conclusion

To assure common access to Internet service that befits current expectations, there needs to be a lively competitive market for this kind of service if the incumbent ISP or infrastructure provider doesn’t provide this kind of service everywhere at affordable prices.

Article 

50 MBit/s und mehr: Verbraucher wollen immer schnelleres Internet | Computer Bild.de (German language | Deutsche Sprache)

My Comments`

Recently, German households are gaining better value for money when it comes to purchasing broadband Internet service. This is affecting the higher-speed 50Mbps service packages that are being preferred by the younger people.

German Internet customers preferring better value for money for their “50Mbps Talk and Surf” service

These plans are being underscored by their availability as part of multiple-play communications-service deals which include fixed or mobile voice telephony, broadband Internet along with other services. In Germany, the service package that is commonly preferred is the “double-play” service, marketed as a “Talk & Surf” service that encompasses a fixed-line telephone service and a broadband Internet service.

The article highlighted an increase in the preferred connection speed for the broadband services over 5 years with households showing strong interest in the 50Mbps services rather than the “economy” 16Mbps services. As well, the average cost of a fixed-line telephone + broadband service in that country had been dropping slightly from EUR€35.73 per month now to EUR€28.82 per month.

It is being underscored with the increased availability of better-value 50Mbps services in Germany’s larger cities but the 16Mbps “economy” packages are being found to have reduced value for money and this price drop is being described as being a slow one. As is often noted, this kind of value for money when it comes to Internet service doesn’t extend to rural areas which tend to find themselves at a disadvantage in this field.

Personally, I would attribute the increased ubiquity of VDSL-based Internet service in Germany’s urban areas being a factor leading to the improved value for money when it comes to the higher-speed packages.

But the questions to raise regarding the German broadband market is whether there is significant infrastructure-level competition in that country? Similarly, the availability of retail-level competition for residential and small-business telecommunications services has to exist at a sustainable level to assure customers best value for money.

At least something is happening for German households where they are gaining better value for money with their Internet services.

Article – German Language

Drosselkom: Telekom-Tarife: Wo Sie Flatrates und wo eine Drosselung bekommen | 02.12.2013 | Technik | news.de

My Comments

Previously I had touched on the issue of government involvement with providing competitive telecoms and Internet service. This was more about assuring that incumbent operators aren’t being given an unfair advantage over competing operators and is a situation that is happening in the USA but also happening in Germany.

In the USA where cable-TV companies and incumbent telcos in areas where there isn’t much in the way of competitive Internet service, the customers are being given an increasingly raw deal and are starting to face volume-limited tariff charts in a similar vein to what is happening in Australia and New Zealand and also what happens with mobile-broadband services.

Germany is facing an Internet market where their telecommunications regulator, Bundesnetzagentur (BNetzA), is being too favourable with Deutsche Telekom who is the incumbent telecommunications provider in that country. But there are not as many competitors in the telecoms and Internet-service space and they aren’t operating on a level playing field to what Deutsche Telekom is operating on.

What has been happening there is that Deutsche Telekom who were previously offering “flat-rate” Internet packages are moving towards similar packages to what is offered in Australia where there is bandwidth throttling and volume-driven packages. This has caused Deutsche Telekom to end up being called “Throttle-Kom” (Drosselkom) and there is consumer-law-based litigation taking place in some of the states (Lander) concerning breach of contract in relation to the “flat-rate” services.

Personally, I would like to see this also looked at by the European Commission in relation to a required level of competition for telecommunications and Internet services in built-up areas especially if Germany is to seek EU aid for communications projects. Similarly, German government departments at both the federal and state (Lander) level who have responsibility concerning competition and consumer issues need to have the country’s telecommunications and Internet-service market looked at.

Over the last decade, France and the UK have taken steps to assure competitive telecom service including Ofcom (UK’s telecoms regulator) hauling British Telecom over the coals to have them provide competitive access to the local loop at reasonable prices. This has been because the telecommunications regulators and the competition / consumer regulators have had real teeth and didn’t curry favour with particular operators.

If a country needs a lively Internet and telecommunications market where everyone can have access to a quality service at affordable prices, the telecoms regulators in that country need to work the market on a level playing field. Here, they cannot let incumbent telecoms and cable-TV operators run amok or apply double standards between incumbent and competitive operators.

Articles – French language

Emmaüs apporte Internet aux sans-abris – DegroupNews.com

Emmaüs Connect lance un programme d’accès à Internet | LeMonde Informatique

My Comments

Another effort is taking place to bring the poorer urban communities to the digital world in France. In that country, the ability to have decent broadband Internet and telephony is effectively a requirement in life due to the highly-competitive broadband market that exists there.

This is being set up by Emmaüs who help out the poorer people find housing and get a job. Emmaüs have formed a program called Emmaüs Connect which is to bridge the digital-divide gap to these communities.

This is being set up in conjunction with SFR and is based on mobile broadband technologies using a prepaid service. In France, 57% of the populace who live below an income of €900 / month don’t have access to their own Internet service. The Internet component is being considered important because of its relevance to performing personal administrative tasks such as paying bills; as well as finding work.

The Internet component is serviced by a 3G “Mi-Fi” router which is part of the prepaid service that works on a rolling 9-month contract.  Participants would be expected to pay up €1 per month to benefit from the program, which SFR refers to as the “Option Solidaire”.

Initially this program was rolled out around Paris but is being pushed out to other cities like Marseilles, Grenoble, St Denis and Antony. They are also targeting a rural area in Roanne so as to reach out to rural communities. There is a goal to set up 100,000 of these programs across France by the end of 2014.

Of course, this may be something that is scoffed at in the Anglo-American business world who value fast profit no matter the cost to others. But it is an activity being organised by a non-profit charity in conjunction with a regular telecommunications company and is something not to be scoffed at.

Introduction

Some accommodations plans offered by hotels like this one do include wireless Internet access

A common gripe I have heard from travellers in relation to Internet access at hotels, especially the “big-time” hotel chains is that they charge too much for Internet access rather than providing it as a complimentary service.

There are two ways you can benefit from this access without having to pay extra.

The business-focused accommodation deal

Some hotels offer a business-focused deal which includes at least accommodation, breakfast served in the main restaurant along with the Internet access for the duration of your stay. Most often, some of these packages are offered through the weekdays and, in some cases, may be cheaper that the standard accommodation-only rate. Different properties may throw in extras like reduced business-centre costs, or a rebate on your food or drink bill.

This is in a similar vein to how some of the accommodation+breakfast deals may cost slightly more than the accommodation-only deals yet you have the breakfast which would cost significantly more as part of the package.

Examples of these include:

• Online Over An Omelette deal offered by Rydges Melbourne (breakfast in restaurant, Internet access)
• All Inclusive Corporate Access deal offered by Rydges On Swanston (breakfast in restaurant, Internet access, welcome drink in bar, AUD$10 towards drinks in the minibar)
• Business Sense deal offered by Intercontinental Melbourne The Rialto (breakfast in restaurant, Internet access and 25% of business-centre services)

It is also worth paying attention to the club-floor or concierge-floor programs that some of these hotels offer which will have complimentary or reduced-price Internet access. These premium-priced programs are related to a cluster of rooms on a particular floor where you also have access to an exclusive-access lounge, complimentary food and drinks amongst other things depending on the program.

That frequent-lodger program that the hotel offers

Some of the hotels who run a frequent-lodger program may offer cheaper or inclusive Internet access for all members of the program. An example of this is the Marriott Rewards program which provides inclusive Internet access to guests checking in using this plan. Another example is the PriorityGUEST program which reduces the standard property-specific Internet access costs by half for members who check in at a Rydges, QT or Art Series hotel with their PriorityGUEST card.

Conclusion

It makes sense to spend extra time trawling through Websites and similar material offered by a big-name hotel chain or other hotel that charges for Internet access and look for the accommodation packages or frequent-lodger programs that integrate access to this service.

It is worth knowing that any particular package or promotion that I mention in this article may be subject to change.

Article – French language

Les résidences secondaires : sujet de discorde entre SFR et Orange – DegroupNews.com

My Comments

In the USA, some of the carriers who run wireless-broadband service have had to deal with an untested but real market in the form of the multiple-device user. This is where an account holder maintains multiple wireless-broadband devices like a smartphone, tablet or “Mi-Fi” router, Here, they are having to formulate the right plans that encompass multiple devices and have them gain access to larger bandwidth-allowance pools. It will take some time for these plans to be adjusted properly as the “bugs” and customer-service issues are ironed out in order to achieve the right multi-device plan.

But in France, a spat has occurred between SFR and France Télécom (Orange) over another untested but real service class that is facing the telecommunications aind Internet-service industry. This is a service that is provided to a secondary house like a city flat or a holiday house that is lived in on an occasional basis; and is considered important with France with 3 million householders owning such a place that is typically occupied 44 days in a year.

The accusation that is being raised by SFR is that Orange is working in an uncompetitive manner when targeting this market by offering a particular non-committed Internet package for this user class. SFR say that they can’t offer a similar deal because of their wholesale-bandwidth purchasing agreement with Orange.

There is a reality that people who use these properties do use a wireless broadband service due to its suitability to temporary setups and “there-and-then” setup requirements. But there is a desire by the carriers to provide the “full-bore” fixed broadband service, especially as part of a fixed-line telephony or triple-play package to these houses.

This is augmented more so by the desire for the competitive operators needing to pitch to this market and yield a “secondary-home” service that represents high value in a similar vein that is expected across France.

Personally, I would like to see other telecommunications and Internet-service operators that exist outside France looking at the “secondary-residence” user class more seriously and pitch telecommunications and Internet services that mean real value to them. This includes rental plans for services that are occasionally used such as 3-month / 12-month plans, plans that offer value to multiple-location services and, where applicable, services where bandwidth allowances for many locations are pooled to a larger allowance.

This also should encompass homes which are occupied on a seasonal basis like “summer homes” or houses that are let out to other users on a short-term basis. As well, it could encompass home / business setups where a person has a home office but also maintains a shopfront or secondary office for their business and they want the same communications needs replicated at both sites.

Key Resources – French language

DegroupNews – France map

DegroupTest

Service Providers

Free.fr – Freebox, Alicebox

Orange (France Télécom) – Livebox

Bougyes Télécom – Bbox

SFR – Neufbox

Completel – DartyBox

Introduction

If you have bought or are thinking of buying that chic apartment or holiday home in France, you may also be considering setting up Internet service along with your phone service for that property. Here, it will become very difficult to choose the service that suits your needs because most, if not all, of these services are priced very keenly.

Competitive market

Here, you are dealing with a highly-competitive communications-service market which supports local-loop unbundling or discrete infrastructure to your premises for the Internet services. This applies both to copper-based ADSL services and fibre-optic next-generation broadband services.

It is infact so much so that in most French cities and towns, being equipped with broadband “hot-and-cold running” Internet and unlimited-use landline telephony is considered a “given”.

ADSL technology

If a provider provides local-loop-unbundled access to phone lines in your service area, the area is described in French as a “zone dégroupé” for this provider. This allows the provider to provide the best service available that they can offer to you. It is because they simply have their ADSL equipment in your exchange, with an arrangement for direct access to your phone line’s wiring.

The DegroupNews site has an interactive map of France which allows you to know whether your desired provider provides this kind of access in your town and its sister site DegroupTest allows you to enter in your French location’s telephone number so you can know who can provide the unbundled access to your phone number.

Fibre-optic next-generation broadband

If you are able to have fibre-optic next-generation broadband, this will also come mostly as fibre-to-the-premises but in a competition-enhanced format. Here, you will have a “monofibre” setup with one fibre-optic line from the street to your premises and fibre-optic switches would be used to select which fibre-optic next-generation provider would provide the broadband to your home.

On the other hand, you may have a “multifibre” with fibre-optic lines from each competing infrastructure provider fed to a special multi-input wall socket in your premises. Here, an installer would select the connection that pertains to the service you subscribe to by modifying this wall socket.

Rural broadband Internet

Most rural areas of France will have ADSL Internet provided for by Orange (France Télécom) at least, but there is still work needed to be done with some sparse country areas not having the ability to support the full offering, especially the TV part of the triple-play service.  There is action taking place in some parts of France like Brittany that is being brought about by local and regional governments, with some assistance from Paris as well as business assistance.

It may be worth checking with local government, local chambers of commerce, Orange and local businesses; as well as consulting DegroupNews to find out what is going on for Internet at that “mas en Provence”; mountain home in the Pyrenees, Alps or Massif Centrale; or other country dwelling.

Of course, there is a strong likelihood that the main resort areas lke the Pyrenean and Alpine ski resorts and the main seaside resorts on the French Riviera (Côte D’Azur) like Saint Tropez will be dégroupé (fully unbundled) by the popular operators like Free or SFR.

Triple-play service

Most of these Internet service providers offer a “triple-play” service with broadband Internet, regular landline telephony and multichannel pay TV as a single package. This setup is specifically in the form of a single-pipe triple-play service with all services carried over the one copper or fibre-optic link between your premises and their exchange setup.

Services

Typically, you put down at least 25-30 euros per month for at least 20Mbps ADSL broadband, more TV channels to choose from, and calling anywhere in France at least as part of this cost.

A fully-equipped service with all of the channels on the TV, fibre-optic broadband and inclusive telephone calling to landlines and mobiles in the most-often-called countries in the world would set you back by approximately 40 euros per month.

There are even times when you can’t really call an accurate benchmark price and service mix for telephone and Internet service there because these prices can be keenly honed or services quickly varied for value. This is an example of how keen this competitive communications environment is in France.

The hardware

You would be provided with what is referred to as a “box” which is an Internet gateway device which also houses a VoIP analogue-telephony-adaptor as well as a “décodeur” which is an IPTV / digital-broadcast-TV set-top box. Mostly, these devices would be connected to each other via a HomePlug AV link, known in French as “réseau CPL”.

These Internet gateway devices are typically known as “Livebox”, “Freebox”, “Bbox”, “Neufbox” or some similar marketing name which also applies to the triple-play service you subscribe to and I refer to these services and routers in this article and across HomeNetworking01.info as an “n-box” because of the naming convention used by the carriers.

Increasing you are dealing with carrier-provided home network hardware that is above the ordinary when it comes to anything a telco or ISP would provide as standard for their customers. I would expect the latest incarnations of these devices to be a well-bred 802.11g/n Wi-Fi router with four Ethernet ports and UPnP Internet Gateway Device functionality.

Increasingly, these Internet gateway devices also are capable of being a network-attached storage device when you connect a USB hard disk to them or, in some cases, through the use of an integrated hard disk. If they have this function, they will typically work as an CIFS-compliant network file share as well as a media server for a particular media directory using iTunes (DAAP) or DLNA standards.

Similarly, the set-top boxes would be capable of being DLNA network media clients as well as increasingly becoming personal video recorders. Of course, this hardware is regularly and frequently updated with firmware that adds on extra functionality.

The Freebox Révolution – the best example of these “n-boxes”

One of these devices that I have given a fair bit of airtime to is the Freebox Révolution. Here, I wrote an article on this site about this piece of stunning industrial design which has an integrated Blu-Ray player in its décodeur (set-top box) and works tightly with the Apple ecosystem. For that matter, if you head for this option, you may be in a position to forego the need for a DVD player to go with the flat-screen TV that you intend to hook the Freebox Player to.

Choosing the right triple-play setup for that French property.

Who is it “dégroupé” to?

If you are coming in to France and have bought that “appartément en Paris” or “mas en Provence”, use the map in the DegroupNews website to identify who is covering your area in an unbundled or “dégroupée” state at the moment. You may also have to use the DegroupTest resource if you know your property’s current phone number or the phone number of one or two of your neighbours if you haven’t got phone service on in your location.

The right offers

Then, once you know who has the service under the “dégroupée” conditions, head to the service provider’s Web page and look at what they have to offer. For the telephony packages that come with any of these services, make sure that you have chosen the plan that allows you to make calls to your home country or frequently-called destinations “illimité” i.e. for no extra cost.

As for Internet use, choose the bandwidth that suits your needs, including allowing for use of the IPTV and interactive entertainment services that will be available through your “décodeur” set-top box. These services aren’t metered so there isn’t any worry about a broadband download limit or how much bandwidth you have used.

You also check that you have the TV channel packages that meet your needs, although most of these channels will be available with the shows running in native language audio with French-language subtitles (version originale sous-titres).

Getting the most out of your “n-box”

Firmware updates

All of the “n-boxes” and their corresponding “décodeurs” do undergo frequent and regular firmware updates, most often to accommodate new services and supply new functionality as well as to keep a stable operating environment. Some of them may perform a “blind” update or you perform the update manually by heading to the management Web page (page de gestion) or the Setup Menu and looking for the “mis à jour” or “mettre à jour” option.

Using an UPS to provide telephone-service continuity

A good practice would be to purchase a low-capacity uninterruptable power supply and connect the Livebox, Freebox or similar Internet gateway to that device if you don’t want to lose phone service during a power cut. Here, you may have to purchase a separate “homeplug” for those devices like the Freebox Révolution that use a power supply and “homeplug” module as their power supply and connectivity to the TV.

The best example of these UPS devices that would suit the “n-box” would be the APC ES series UPS units which are like a large thick power strip. Here, you would need to purchase these units in France so that you have the correct French power sockets on the unit and it comes with a proper Continental power plug.

Exploiting the n-box’s integrated NAS functionality

If the “n-box” has NAS functionality, whether with an integrated hard disk or a USB external hard disk that you supply yourself, it is a good idea to exploit this function. Here, you can use the storage capacity as a drop-off point for files that you move or copy between computers via the home network. Similarly, you could dump the latest pictures from your camera to a known directory on the NAS, share it via DLNA and view them using the set-top box or DLNA media app on your tablet.

Property owners who let others use their properties could place electronic copies of the reference material for that house on to the network storage. Then the people who are using these properties can download the material to their laptops or to their smartphones and tablets that are equipped with SMB-compliant file-manager apps.

The “n-box” may support this function with the aid of a USB external hard drive but may not provide enough power to run some of the small USB hard disks on the market. These drives typically have a separate USB connection for power, so you could then plug this USB power connection in to a self-powered USB hub or an AC-USB power supply, which you could pick up from Darty, Carrefour or other similar stores.

But I would still use a regular NAS for applications where the security of your data is concerned such as computer-system backup. This means that you are able to keep your data if you shift between carriers, the “n-box” plays up and the carrier has to replace it, or you move out of your French abode. As well, the regular NAS can handle intense data-sharing applications more readily than the “n-box” as a NAS.

Key terms and words to remember

Conclusion

This guide will help you with planning for and setting up an Internet service for that property that you have or are  dreaming to have in France.