Tag: Internet access

Strong increase in the number of quadruple-play households in France

Article

4,7 millions de foyers français sont abonnés à une offre quadruple play | 01Net.com (France – French language) Flag of France

My Comments

What is”quadruple-play”? This term describes a communications service contract where a single service provider or their business partner is providing a customer four services, typically, a fixed telephone service, “hot and cold running” broadband Internet, pay TV and a mobile telecommunications service.

According to the artilcle, at the third quarter of 2013, there was a strong likelihood of one in six French households acquiring one of these “quadruple-play” services which would simply be an “n-box” single-pipe triple-play service with the pay-TV, unlimited telephone use and unlimited broadband along with a mobile telecommunications deal. It was described as being commensurate with the number of display screens in use in that household and has been made possible with attractive deals being offered in that market.

The penetration of the “quadruple-play” service in France as described in this French-language may be reflected in some of the developed world where real competition does exist in the telecommunications and pay-TV sectors. This is although the US, Britain and Norway had the similar mix of services in most of their households.

A question that I often think of the argument that some people put forward about running a mobile-only telephony and broadband setup in their homes or not running a fixed telephony service or fixed broadband service in the face of the mobile telecommunications services.

These services would be engaged or retained by their customers if it is found that the price is right when it come to retaining them especially if they are part of a “many eggs in one basket” solution.  For example, a fixed broadband service used alongside a wireless router may offer better value for money when it comes to Internet service at home while a fixed telephony service may offer improved prices for outgoing calls, a reliable telephone service, alongside a “catch-all” phone number to contact the household at.

Personally, I encourage people to investigate the multiple-play telecommunications services when they are assessing their communications-service plans so they can look ay ways to “bundle” the services they use together with their favourite carriers.

Los Angeles to establish free citywide public Wi-Fi in the treacherous US market

Article

Los Angeles Contemplates A Plan For Free Citywide Wi-Fi | Co.Exist | ideas + impact

My Comments

There have been previous attempts at US local government establishing citywide Wi-Fi public Internet services but a lot of these efforts have been shut down or curtailed by, usually, state governments working at the behest of established local telephony and cable-TV companies.

The Los Angeles City Council are putting forward an idea to have a citywide public Wi-Fi network but are having to realise the practicalities like the tall buildings and were having to factor in the activity of the local telephony and cable-TV services. This is similar to Google establishing fibre Internet in Kansas City and a few other US cities in competition with the established telephony and cable-TV operators.

The issue that will have to be raised is that action at the federal level has to be taken by a strong government to allow right-of-way access for competitive Internet and telecommunications services. Here, I have seen the effect of the Carterfone hearing and the anti-trust investigation in to AT&T, which led to competitive telephony service, wearing off and the country falling back to uncompetitive Internet access with most areas having the choice between two operators working as a cartel.

What America needs to be educated about is infrastructure-level competition with concepts like local-loop or sub-loop unbundling, the operation of public Wi-Fi networks, implementing different media to provide competitive telecommunications access, virtual-network competition and other concepts. Here, they could observe what France has done to provide a lively telecommunications, cable-TV and Internet market that really is for the consumer.

You live in an outer-urban area and find you have unreliable Internet connections. What do you do?

I have covered the issue of substandard and unreliable fixed-broadband Internet connections in rural and outer-urban areas on HomeNetworking01.info before, based on experience with people who have had this kind of situation occur to them.

In these situations, a customer may find that they have very reduced bandwidth especially abnormally low bandwidth. On the other hand, the Internet connection becomes increasingly unreliable with it dropping out or taking too long to establish. The latter situation may be typically in the form of the SYNC or LINK light flashing or off or, in some cases this light glows and the INTERNET or CONNECTION light flashes, indicating Internet connection trouble.

For some home users who use the Internet for personal use, it is so easy to give up on the service due to this unreliability. But you shouldn’t simply give up on this service.

What you can do

Here, you contact the ISP’s or telecommunication company’s customer-service department preferably by phone and report this fault. Even if it “comes good”, it is worth keeping the ISP’s customer service “in the loop” about when the service comes good or not.

Keeping a record of when the failures or inconsistencies in the Internet service’s performance occurs may also help the ISP has a fair idea of what was going on. This is important with ADSL services and similar services where another company like an incumbent telco manages the infrastructure. It also is a way of identifying if a failure or substandard performance occurred in conjunction with particular weather conditions such as rainfall, which gives the game away with failing connections between the exchange and your premises.

As well, identify where the point of demarcation for your service is, which delineates where the service provider’s point of responsibility is when providing the service. In most ADSL services, the first telephone socket which may be in the hall or kitchen; or the provider-supplied splitter may be the point of demarcation. Here, you can know if the failure was with equipment and accessories you own or not.

If your hear your neighbours moan about substandard broadband Internet performance, ask them to join forces with you and keep a record of when they were affected. This could be a situation concerning the old or decrepit infrastructure. Other stakeholders that are worth talking to are shopkeepers and other small business owners whom you deal with because they may be facing similar problems.

The issue that typically occurs with ADSL providers is that they blame the customer’s equipment because they find that the modem at their end is still good. They don’t realise that the infrastructure between the exchange and the customer’s premises may be at fault. This typically is where the service is “good enough” for voice telephony but will not perform for ADSL broadband Internet as highlighted in the article. Here, you may have to draw this to your ISP’s customer service department that they need to pay attention to this wiring.

As I have mentioned before in the article, the situation that commonly plagues the telephone wiring infrastructure in rural and outer-urban areas is that there is a lot of old and decrepit infrastructure in these areas. When ADSL is provided in these areas, the work may be just done at the exchange as the DSLAM modems are installed in the exchange. But the infrastructure isn’t assessed properly for points of failure as part of the installation in normal circumstances. Similarly, the telephony infrastructure may not be upgraded when the town becomes enveloped in a metropolis.

Further action

This may only occur for a town’s business area or if a major employer sets up shop in the neighbourhood. It would also happen for services affected by a disaster evebt or by damage that affects a particular line like a tree falling across that line. But this activity should be a chance for all telephone customers in the town to have their lines assessed for proper ADSL service whether they are starting broadband service using that technology or not.

What can be done for those “resort” apartment lots that provide Internet access

Sony CMT-MX750Ni Internet-enabled micro music system

Sony CMT-MX750Ni – an Internet-enabled music system that couldn’t benefit from a resort apartment’s complementary Internet access

Shortly after I reviewed the Sony CMT-MX750Ni Internet-enabled micro music system, I engaged in an online conversation with someone who bought one of these music systems for use in their apartment. This person’s apartment is part of a European “resort” development that provided Wi-Fi wireless Internet and they had to log in using a Web interface every time they wanted to gain access to the Internet.

Here, the user had to forfeit the network and Internet features that this system offered and gain access to Internet radio using their iPhone docked in the system’s dock and running TuneIn Radio. This is because, like most Internet-enabled consumer AV, the Sony music system wouldn’t support the Web-based login that the Wi-Fi service at the “resort” development needed. Similarly, a person may have to connect a regular computer’s sound output to a music system like this and run a Web app to listen to Internet radio on that system.

One of those apartment blocks that could implement shared Internet access for the residents

One of those apartment blocks that could implement shared Internet access for the residents

This conversation had shown up a reality concerning network-enabled consumer AV equipment when used in “resort” developments, apartment blocks, retirement villages and similar locations which require this kind of Web-based login. Typically these places may offer the Internet access as a complementary service for their residents, tenants, apartment owners or guests, and have this as a headline feature for that development. It is also an increasingly-common situation as people “downsize” and move towards smaller accommodation or as long-term project-based work out of town becomes more attractive.

Here, these guest-access or resident-access Internet services are architected as if the devices that would use the services are regular desktop / laptop computers or mobile smartphone / tablet computing devices. None of the consumer-AV devices would incorporate a Web browser or implement it as part of a login sequence, because they typically exist behind a router or other Internet gateway device.

This same situation also inhibits use of the local network for applications like media sharing, network printing and network gaming. This is because most protocols like DLNA, AirPlay and AirPrint work properly when the devices are all on a single subnet (logical network).

Personally I would like to see hotels, “resort” apartment developments and similar developments; and the companies who provide Internet service for resident / tenant / guest use at these locations tackle this issue. The reason I encompass hotels and serviced apartments which typically offer short-stay accommodation in this article is because a lot of them end up letting their rooms on a long-term basis for project-based workers and similar users.

HP Photosmart 7510 multifunction inkjet printer

You may have to hook this up to your computer via USB when you use it in some apartments

One way would be for each room or apartment to have its own Internet gateway device and Internet service in a similar manner to how Internet service is set up for the typical household or small business, As well, a separate Internet service feeds wireless access points that cover common areas like the swimming pool for the public Wi-Fi access. This one would have the Web-fronted access or Wi-Fi PassPoint authentication mechanism with the user supplying parameters that relate to their room or unit.

Here, the Wi-Fi segment served by these Internet gateway devices could be just enough to cover the room, suite or apartment. As well, the SSID for each room could represent the property name and room number and the Wi-Fi segment is protected with WPA2-AES security with a passphrase that is particular to each private space and each stay (in the case of a hotel or short-stay serviced apartment).

The authentication for this Wi-Fi segment that encompasses this private space would be required to support WPS-PBC push-button authentication as well as a passphrase that is written on a sticker attached to the gateway device, shown up on a TV screen in the case of hotels or given out on a plastic card for devices that don’t implement WPS-PBC setup like every Apple device.  As well, there would be Ethernet connections for wired-connection devices like desktop computers or consumer AV devices.

This kind of setup can then allow the residents to install and use network-capable equipment like consumer AV equipment or network printers in the rooms or apartments and behind the Internet gateway devices. But they would be able to use the equipment with their computer or other equipment if all the equipment is connected to the Wi-Fi segment or Ethernet connections served by the room’s / apartment’s Internet gateway device.

All of this management would be performed using software and hardware that implements the TR-069 protocol used by the broadband-Internet industry to manage customer-premises equipment from the wide-area network.

The question that is often raised about these setups is how one can create custom super-networks that encompass multiple rooms / apartments or permit users to gain access to data held within their own spaces from the public space. It also involves having people with limited computer skills creating these custom super-networks as part of booking guests in to short-term accommodation such as the archetypal business hotel.

A way to go about this would be to provide support for creating these super-networks using management software that uses a simplified user interface. In some cases, the network management functionality could work in conjunction with property-management systems so as to reduce the steps required for setting up these super-networks.

Other questions that may also be raised would include implementing VLAN, VPN or similar private-network technology between residents’ networks and public-area wireless access points. Here this may be about catering for network-enabled vehicles kept in the parking area linking to home networks in associated apartments through residents bringing in DLNA-capable AV to communal areas for functions, to smartphones used by residents in public areas linking back to network in the resident’s apartment.

At least this is a reality that needs to be tackled by the Internet-service industry when they provide “inclusive” Internet service to the multiple-tenant developments.

Assistance Journal–Using a separate network connection to troubleshoot Skype

A few weeks ago, I had visited my barber to help him out with this home IT needs as part of a “quid pro quo” arrangement. He had a few issues with Skype underperforming because with him being an Italian migrant, he relies on this videoconferencing tool to communicate with his family back in Italy.

A test I had done as part of troubleshooting Skype was to run an Internet-based videocall. This was done using my smartphone running the Android version of Skype and connected directly to the Telstra 4G network while his laptop was connected to the home network via Wi-Fi and the network was serviced by a cable-modem broadband Internet service. Here, I had started the Skype videocall further away from the laptop so as to avoid acoustic feedback or unnecessary echo while using my headphones to hear my barber on my smartphone when he was speaking in to his laptop.

Here, I hadn’t noticed any problems with the Skype conversation when the Internet connection was used, with the call not sounding stuttery or the video not being choppy. But an international VoIP connection can show up problems at different times of the day such as during peak Internet times like daytime for one of the countries.

This is similar to a Skype “dry-run” I suggested to someone else whose daughter was heading off to the UK as part of an exchange-student programme. Infact, doing a test call where both devices are on a separate Internet connection can be used to determine whether Skype, Viber or similar VoIP applications are behaving properly. In the case of Viber, there is a desktop softphone client available for this VoIP service.

Separate Internet connection

The requirement is that one device is connected to a wireless-broadband modem or another network serviced by a separate Internet connection. This can be easy for a smartphone or tablet that is associated with a wireless-broadband service, but you would have to disable the Wi-Fi network functionality so that the mobile device doesn’t associate with the home network. In the case of a laptop, you may have to connect via a wireless-broadband modem, “Mi-Fi” router or another network service by a separate Internet service. This could be your work’s network, a neighbour’s home network or a wireless hotspot at a library or café.

Acoustic isolation between the devices

Similarly, headphones or a handset like one of the “trendy old-look” handsets that you connect to a smartphone can come in handy here to avoid echo and acoustic feedback if you are in the same house. Here you would need to use this with one of the devices or use one device well away from the other device such as in another room, preferably behind a closed door.

These arrangements can he useful for either practising the use of Skype or similar VoIP software on a new device or interface; or troubleshooting a balky VoIP connection,

Another effort in France to link the needy to the online world

Articles – French language

Emmaüs apporte Internet aux sans-abris – DegroupNews.com

Emmaüs Connect lance un programme d’accès à Internet | LeMonde Informatique

My Comments

Another effort is taking place to bring the poorer urban communities to the digital world in France. In that country, the ability to have decent broadband Internet and telephony is effectively a requirement in life due to the highly-competitive broadband market that exists there.

This is being set up by Emmaüs who help out the poorer people find housing and get a job. Emmaüs have formed a program called Emmaüs Connect which is to bridge the digital-divide gap to these communities.

This is being set up in conjunction with SFR and is based on mobile broadband technologies using a prepaid service. In France, 57% of the populace who live below an income of €900 / month don’t have access to their own Internet service. The Internet component is being considered important because of its relevance to performing personal administrative tasks such as paying bills; as well as finding work.

The Internet component is serviced by a 3G “Mi-Fi” router which is part of the prepaid service that works on a rolling 9-month contract.  Participants would be expected to pay up €1 per month to benefit from the program, which SFR refers to as the “Option Solidaire”.

Initially this program was rolled out around Paris but is being pushed out to other cities like Marseilles, Grenoble, St Denis and Antony. They are also targeting a rural area in Roanne so as to reach out to rural communities. There is a goal to set up 100,000 of these programs across France by the end of 2014.

Of course, this may be something that is scoffed at in the Anglo-American business world who value fast profit no matter the cost to others. But it is an activity being organised by a non-profit charity in conjunction with a regular telecommunications company and is something not to be scoffed at.

Multi-line mobile contracts or fixed-line plans for partially-used buildings–what’s happening

There are two main usage classes that ISPs and telecommunciations carriers will have to cater towards when it comes to providing fixed or mobile communications and Internet service.

One is a “multi-line” mobile contract that allows multiple post-paid mobile devices to exist on the same account at cost-effective tariffs. The other is catering to fixed-line communications services that serve secondary locations, especially those that aren’t occupied on a full-time basis.

The multi-line mobile contract

The reason that the multi-line mobile contract needs to be available to home or small-business users is that most mobile-wireless-communications users will end up maintaining at lest two, if not three or more mobile communications devices.These kind of plans are typically sold to larger businesses who have a large fleet of mobile devices and are sold for a large premium with a large minimum-device requirement but they need to be available for the small number of devices that a householder or small-business owner would own.

The typical scenario would be a smartphone used for voice, SMS/MMS messaging and on-device Internet use; alongside a data-only device like a tablet or laptop that either has integrated wireless broadband or is connected to a separate wireless broadband service via a USB modem or “Mi-Fi” wireless-broadband router.

Feature that are typically offered in these contracts include a data allowance that is pooled amongst the devices and / or reduced per-device plan fees. In some cases,  the services may provide unlimited “all-you-can-eat” voice telephony and text messaging or a similar option.

An increasing number of mobile-telephony operators are tapping this market by offering these plans. For example, the two main mobile-telephony players in the USA, AT&T and Verizon are putting up shared-data plans from US$40 per month for 1Gb of data to up to US$50 for 500Gb of data on AT&T with similar pricing from Verizon. Both these companies offer unlimited talk and text for phones connected to the plan. Similar efforts have taken place with Bougyes Télécom in France and Airtel in India where they are offering shared-data plans as part of their tariff charts. There has even been rumours that Telstra was to be the first Australian mobile phone provider to run a shared-data plan for the Australian market.

Fixed-line plans for partially-used secondary locations

This user class represents people who maintain city apartments, holiday homes and seasonal homes like summer houses but don’t live in these locations on a full-time basis. Typically they are occupied for shorter periods like a weekend or a week at a time or, in the case of a seasonal home, a few consecutive months. It is known for some of these properties to be shuttered for many consecutive months at a time.

On the other hand, this market isn’t serviced readily by the fixed-line telephony, pay-TV and Internet providers, save for Orange (France Télécom) who offer a “by-the-month” package for Internet and telephony to the French market. Here they got in to a spat with SFR because SFR, who was buying wholesale service from Orange, wanted to offer a similar “by-the-month” service for these customers. On the other hand, users are sold plans that have lesser call or data allowances and may be lucky to have the option to have all the service locations on one account.

Again, larger enterprises who have many services and a large amount of call traffic fare better than smaller businesses or residential users.

These users could be satisfied with a “by-the-month” service or a seasonal plan that provides full service for a time period that is predetermined by the customer with limited service outside that time period. Such a limited service could be specified to cater for security and home-automation equipment used to monitor the secondary premises or keep it in good order.

If a plan works on call or data allowance and the user maintains services provided by the same provider at each location, there could be the ability to offer plans that have the allowances pooled across the locations. Similarly, if a user has the same service provider or a related company provide communications services to all the locations, they could offer a reduced price for all of the services. It doesn’t matter if the secondary property is on the same service plan as the primary property or on a lesser plan that has fewer services or smaller allowances.

Conclusion

What needs to happen is that telephone and Internet companies need to pay attention to customers’ needs and look for the “gaps in the market” that currently exist. This could allow for a range of tariffs that is more granular and able to suit particular needs. It also includes situations where a user is responsible for a small number of services of the same kind whether as multiple wireless-broadband devices or fixed-line services serving two or more properties.

IHG to raise the bar for free Internet access by frequent-lodger-club members

Articles – From the horse’s mouth

IHG Hotels

Product site (IHG Rewards Club)

Press Release

My Comments

Just previously, I have covered the issue of paying for Internet access at the big-name hotels and mentioned that it is worth checking for accommodation packages and frequent-lodger programs that include Internet access as part of the package. As part of citing the “Business Sense” accommodation package that the Intercontinental Melbourne The Rialto hotel were running, I learnt further from this hotel and the hotel chain’s PR agency about revisions that were underway for their Priority Club Rewards program.

Here, they are revising this program to include Internet access at the participating hotels for all members. Unlike some of these programs that include this benefit but limit it to a requirement that you stay in the hotel overnight or rent meeting space at that hotel before you can use Internet service, the IHG Rewards Club program allows members to benefit from the Internet service unconditionally. This means that even if they just attend an event, visit the restaurant or bar for something to eat or drink or see a guest who is staying at that hotel, they can use the wireless Internet service there.

This ability to use the Internet-access independent of whether you are staying at the hotel answers a key reality with people who use portable computing equipment. Here, one could be using the bar or restaurant as a meeting place or “second office” for activities like showing data that you have drawn down from work to show a colleague or client; or simply catching up with emails and similar online activity while away from the office.

The feature is intended to be rolled out gradually with Elite-level members being the first to benefit from July 2013, with all members benefiting from 2014. The IHG Rewards plan also is intended to work across all of the IHG hotel brands ranging from the premium Intercontinental hotels through the Crowne Plaza to the cheaper Holiday Inn places.

What I see of this is that it could be a chance for the hospitality industry to look at the realities concerning how people are using portable computer equipment on the property and work better towards improving the tariffs and packages for this reality.

You may not have to pay extra for Internet access at that business hotel in some situations

Introduction

Rydges Melbourne

Some accommodations plans offered by hotels like this one do include wireless Internet access

A common gripe I have heard from travellers in relation to Internet access at hotels, especially the “big-time” hotel chains is that they charge too much for Internet access rather than providing it as a complimentary service.

There are two ways you can benefit from this access without having to pay extra.

The business-focused accommodation deal

Some hotels offer a business-focused deal which includes at least accommodation, breakfast served in the main restaurant along with the Internet access for the duration of your stay. Most often, some of these packages are offered through the weekdays and, in some cases, may be cheaper that the standard accommodation-only rate. Different properties may throw in extras like reduced business-centre costs, or a rebate on your food or drink bill.

This is in a similar vein to how some of the accommodation+breakfast deals may cost slightly more than the accommodation-only deals yet you have the breakfast which would cost significantly more as part of the package.

Examples of these include:

It is also worth paying attention to the club-floor or concierge-floor programs that some of these hotels offer which will have complimentary or reduced-price Internet access. These premium-priced programs are related to a cluster of rooms on a particular floor where you also have access to an exclusive-access lounge, complimentary food and drinks amongst other things depending on the program.

That frequent-lodger program that the hotel offers

Some of the hotels who run a frequent-lodger program may offer cheaper or inclusive Internet access for all members of the program. An example of this is the Marriott Rewards program which provides inclusive Internet access to guests checking in using this plan. Another example is the PriorityGUEST program which reduces the standard property-specific Internet access costs by half for members who check in at a Rydges, QT or Art Series hotel with their PriorityGUEST card.

Conclusion

It makes sense to spend extra time trawling through Websites and similar material offered by a big-name hotel chain or other hotel that charges for Internet access and look for the accommodation packages or frequent-lodger programs that integrate access to this service.

It is worth knowing that any particular package or promotion that I mention in this article may be subject to change.

The evolution of the mobile lifestyle summed up in a video

GSMA YouTube videoclip

http://youtu.be/wOryfTLTc1oClick to view (if you can’t see it below or want to “throw” to a Smart TV with a TwonkyMedia solution)

My Comments

This video sums up in two minutes and thirty seconds how the online lifestyle has evolved from the late 70s with the hobbyist computers through video games being popular to the brick-like mobile phones and desktop computers coming in to every office.

It then also shows how the mobile online life is becoming integrated in to everyone’s daily lifestyle and workstyle. Have a chance to look at this clip!