Tag: online harrassment

Emiko is an example of how you can deal with online trolls

Article

Why Emiko is forgetting the trolls and passing on her love of food to her daughters instead – ABC Everyday

Previous coverage on HomeNetworking01.info

Constance Hall puts trolling and bullying in the TV spotlight on Dancing With The Stars

What can you do about people who use the Social Web to menace

Dealing with Internet trolls

How can social media keep itself socially sane?

My Comments

I had come across another personality who had to do battle with online bullies and trolls and she and her fan base turned it around for good.

Emiko Davies is a food writer of Japanese heritage who writes for newspaper lifestyle supplements as well as running an online presence about food. She has two daughters that are part of her food culture with one that has a large body frame.

There was an instance that she documented as part of an interview with Everyday, the ABC’s online lifestyle site. This was where Emiko’s large-bodied daughter was fat-shamed by online trolls, with Emiko being accused of not doing things right as a parent even though she is encouraging an enjoyment-of-food culture.

But, what I liked here was that an army of her online followers jumped in to defend Emiko, her daughters and her food culture. This took Emiko’s mind away from dealing with the perils of online life and led to most of these trolls deleting the comments they had posted.

It also led to Emiko changing her online-presence policy by limiting comment-writing privileges to followers and not sharing content about her children in the online space. Here she was able to rely on her followers as an army of defenders and to use the content-management tools and policies wisely to limit bad behaviour online.

But it also showed up an issue amongst the trolls as not having a healthy relationship with their food or bodies. This was drawing on an unhealthy culture where people who have a large body frame are frequently denigrated while their isn’t much positive content about these people, especially large-bodied children, engaging in joyful activities relating to food like cooking.

It is also driven by the diet culture and a vanity culture amongst women where the “hourglass figure” is considered the ideal look. As well, large-framed people aren’t really portrayed as significant heroes in popular fiction, especially juvenile fiction. There is a reality that some men and women who look large aren’t necessarily fat with this coming about because of ethnic origins or other factors or how one’s body shape changes over our lives.

Some of these accounts are showing up how a group of loyal followers for an online creator can act as their army especially when dealing with online bullying and harassment. It takes the heat off the online creator’s mind and allows them to continue to create good content. In some cases, it can also expose particular hurts that are taking place within our society.

Where to go now that Elon Musk has taken over Twitter

Recently Elon Musk, the founder of Tesla and SpaceX, had bought out Twitter.

This takeover has been seen not as the kind of takeover where one wants to invest in a company but more of a political move. It came about in the runup to the 2002 Midterm elections in the USA, an election cycle that impacts members of Congress and significant state-level officials like governors and secretaries of state.

This is because this Midterm election cycle is a “do-or-die” moment for American democracy due to whether state officials or members of Congress that support Donald Trump and his election-denial rhetoric come in to power, with it being the first Midterms after the January 6 2021 insurrection on the Capitol which was about denying the legitimate result of the 2020 Presidential election.

The goal of this takeover was to convert Twitter in to a so-called “free-speech” social media platform like Parler, Gab or TruthSocial including to reinstate Donald Trump’s Twitter presence. This included the laying off of at least 4000 staff especially those involved in content moderation.

Here, Twitter has lost it as far as brand-safety and social respect is concerned with a significant number of household names removing their advertising or online presence from Twitter. As well, increasingly most of us are considering or taking steps to limit our presence on or remove ourselves from Twitter.

As well, this takeover has ended up in a spat between Elon Musk and Apple about the possibility of Apple removing the Twitter native mobile app from the iOS App Store. This is part of Apple’s effort to make the iOS App Store a clean bouse with content and apps that are fit for work and the family home. Lately, this has manifested in Apple destroying their Twitter account and removing its posts.

Competing social platforms

Facebook, Instagram, Threads, LinkedIn and Hive Social

The Meta-run social-media platforms i.e. Facebook and Instagram are acquiring new appeal as a business-to-consumer social-media presence. This is in addition to LinkedIn acquiring a stronger relevance in the business-to-business space. It is because these social networks are maintaining some form of proper content moderation that keeps them brand-safe and with some form of social licence.

For example, these platforms are being used by brands, public figures and the like as a means to distribute information “from the horse’s mouth” like press releases. This is in addition to them buying space on them to run their campaigns. Similarly, the established media are maintaining their presence on these platforms, typically as an “on-platform” presence for their news services.

In 2023, Meta built on Threads which is a Twitter-like text-based social media platform to their Instagram platform in order to provide something that is similar to how Twitter was previously. There has been talk of having it “Fediverse-ready” so it can work with Mastodon but is slowly gaining traction amongst the Instagram user base.

Another network being put on the map is Hive Social which is being run as an alternative to Twitter with the same user experience. This is yet another platform with a centralised user experience but is facing some early problems due to its success as a Twitter alternative. Here, you may find that the service availability may not be strong and there will be some security issues.

Mastodon and the Fediverse

Another platform that has gained a lot of heat over the last few weeks is Mastodon. This is a decentralised Twitter-style social network where each “Instance” server works similar to a small bar or café where the staff have the finger on the pulse as far as the patrons are concerned. But each Mastodon Instance is linked to each other via the Fediverse which works in a similar way to email.

The Fediverse uses the ActivityPub publish-and-subscribe protocol and relies on interconnected servers and decentralised networking protocols. It is used by Mastodon and other services like PeerTube and Pieroma. In this space, each server for a platform is called an Instance and these link or “federate” with other servers to give the appearance of a large social network. But the Instance owner has the upper hand on what goes on in that Instance server.

These setups could also be seen as being similar to the bulletin-board systems that existed before the Internet was popular where most of them were interconnected using FidoNet as a means to store and forward messages and emails between the BBS systems.

When you create an account on a Mastodon Instance, you can add a link to a Website you run and this is used as a way to authenticate you. But you also have to add a link on your Website to your Mastodon presence for you to be authenticated, which then leads to a blue tick.

At the moment, there is support for only one user account per Mastodon Instance server so you can’t really run a “private” and a “public” account on the same Instance. It could work for people who use a particular Mastodon Instance associated with their work for public-facing posts as well as a private account for personal posts on a community Mastodon server. There doesn’t seem to be support for “group” accounts that can be operated by multiple users at the moment.

But with other open-source software efforts, Mastodon will be subject to continual tweaks and revisions to bring it to what people will want out of it. There may also be activity taking place to improve the establishment of Mastodon Instance servers such as porting to popular business server environments or integration with business-computing account datasets.

Other technologies worth considering

Online forums and similar technologies

Old-school “pre-social-media” technologies like online forums of the phpBB or vBulletin kind, or email-list platforms like listservs may have to be used. As well, the group functionality offered by Facebook, WhatsApp, Viber, Signal and Telegram come in to their own here as a limited-circulation Twitter replacement.

Blogs and news Websites

The traditional blog and the regularly-up;dated news Website or “update page” are becoming more relevant in this time. Here, these will be augmented with an RSS Webfeed or an email update offered by the site that comes out on a regular basis.

What can organisations, content authors and public figures do?

Organisations, content authors and public figures can keep a Website alive with the latest information if they aren’t already doing this. This would work really well with a blog or news page that is always up-to-date and these resources are best augmented with at least one RSS Webfeed that reflects the updates that are made.

The RSS Webfeed can be used to feed a reputable email-publishing platform like Feedblitz or Mailchimp so that people get the updates in their email inbox. Your LinkedIn, Facebook, Instagram or other brand-safe social-media presences can come in to their own here as well when you post a link to your latest posts there and are worth maintaining. As well, you could consider setting up shop on Hive Social which is becoming a viable alternative to Twitter.

Small-time operators should work with a Webhost that offers a range of online services at reasonable prices. These should include email, Website hosting and hosting one or two online services in a secure manner.

If you can, you may have to investigate creating a business-wide Mastodon instance. This is about having your own space that you control and is something that your IT staff or Webhost can offer, especially if they are familiar with Linux. Here, you could have usernames that reflect your workgroups or staff who want to have a public Mastodon account.

Let’s not forget creating online forums using the likes of bbPress, phpBB or vBulletin for your company or industry. Even vertical-market software that suits your organisation’s type or the industry it works in like religion or education could come in to its own.

Conclusion

The takeover of Twitter by Elon Musk as a political affair is showing that there is the risk of online services falling in to the wrong hands. Here, an emphasis is being placed on a plurality of social media and other online services that can be moderated to preserve sanity on the Internet.

Update – April 2024: I have added some details about Meta’s Instagram-based Threads platform as their approach to creating an alternative social network to X / Twitter.

Keeping the same character within your online community

Article

Facebook login page

Online communities do represent a lot of hard work and continuous effort including having many moderators

General Election 2019: Has your local Facebook group been hijacked by politics? | BBC News

My Comments

The past UK General Election highlighted an issue with the management of online communities, especially those that are targeted at neighbourhoods.

In the BBC News article, a local Facebook group that was used by a neighbourhood specifically for sharing advice, recommending businesses, advertising local events, “lost-and-found” and similar purposes was steered from this purpose to a political discussion board.

You may or may not think that politics should have something to do with your neighbourhood but ordinarily, it stays very well clear. That is unless you are dealing with a locally-focused issue like the availability of publicly-funded services like healthcare, education or transport infrastructure in your neighbourhood. Or it could be about a property development that is before the local council that could affect your neighbourhood.

How that came about was that it was managed by a single older person who had passed away. Due to the loss of an administrator, the group effectively became a headless “zombie” group where there was no oversight over what was being posted.

That happened as the UK general election was around the corner with the politics “heating up” especially as the affected neighbourhood was in a marginal electorate. Here, the neighbourhood newsgroup “lost it” when it came to political content with the acrimony heating up after the close of polls. The site administrator’s widow even stated that the online group was being hijacked by others pushing their own agendas.

Subsequently, several members of that neighbourhood online forum stepped in to effectively wrest control and restore sanity to it. This included laying down rules against online bullying and hate speech along with encouraging proper decent courtesy on the bulletin board. It became hard to effectively steer back the forum to that sense of normalcy due to pushback by some members of the group and the established activity that occurred during the power vacuum.

This kind of behaviour, like all other misbehaviour facilitated through the Social Web and other Internet platforms, exploits the perceived distance that the Internet offers. It is something you wouldn’t do to someone face-to-face.

What was being identified was that there was a loss of effective management power for that online group due to the absence of a leader which maintained the group’s character and no-one effectively steps up to fill the void. This can easily happen with any form of online forum or bulletin board including an impromptu “group chat” set up on a platform like WhatsApp, Facebook Messenger or Viber.

It is like a real-life situation with an organisation like a family business where people have put in the hard yards to maintain a particular character. Then they lose the effective control of that organisation and no-one steps up to the plate to maintain that same character. This kind of situation can occur if there isn’t continual thought about succession planning in that organisation’s management especially if there aren’t any young people in the organisation who are loyal to its character and vision.

An online forum should have the ability and be encouraged to have multiple moderators with the same vision so others can “take over” if one isn’t able to adequately continue the job anymore. Here, you can discover and encourage potential moderators through their active participation online and in any offline events. But you would need to have some people who have some sort of computer and Internet literacy as moderators so they know their way around the system or require very minimal training.

The multiplicity of moderators can cater towards unforseen situations like death or sudden resignation. It also can assure that one of the moderators can travel without needing to have their “finger on the pulse” with that online community. In the same vein, if they or one of their loved ones falls ill or there is a personal calamity, they can concentrate on their own or their loved one’s recovery and rehabilitation or managing their situation.

There will be a reality that if a person moves out of a neighbourhood in good faith, they will have maintained regular contact with their former neighbours. Here they would be trying to keep their “finger on the pulse” regarding the neighbourhood’s character.  This fact can be exploited with managing a neighbourhood-focused online community by them being maintained as a “standby moderator” where they can be “roped in” to moderate the online community if there are too few moderators.

To keep the same kind of “vibe” within that online community that you manage will require many hands at the pump. It is not just a one-person affair.

Constance Hall puts trolling and bullying in the TV spotlight on Dancing With The Stars

Article

‘It hurts me so much’: Constance Hall targeted by trolls after reality TV announcement | Sydney Morning Herald

Dancing with the Stars: Constance Hall is ready to rumba! Here’s what you need to know about her | NowToLove.com

Video – Click or tap to play (Facebook page)

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Previous Coverage on HomeNetworking01.info

Dealing with Internet trolls

Useful Resources

Crash Override Network – A resource centre based in the USA focused on online-abuse issues.

My Comments

Constance Hall, an online personality who has run a blog and is maintaining a Facebook public presence, is participating in the latest Dancing With The Stars season on Ten Network Australia. But because she had decided to star in this popular dancing talent-quest TV show, she got a lot of online abuse from various trolls. She often copped this abuse in her online presence due to how she looks, her outspokenness or her alternative lifestyle.

I have seen this happen with two of the contestants in MasterChef Australia season 10. One of them was accused of being close to George Calombaris because she had him taste a sample of something she was preparing before cooking it in quantity for the contest, while the other who was a nutritionist was turning out desserts which went against the grain of someone whose profession was about “clean eating”.

Even a few years ago, I observed a situation of online abuse directed at a cafe I was visiting because they wouldn’t accept the placement of a protest group’s campaign flyers near their till. It was while their neighbourhood was effectively being divided by the potential presence of a McDonalds fast-food restaurant with this protest group against the proposed development. I even defended that they had the right to defend their space but they even had to effectively shut down the commenting ability on their Facebook presence.

This kind of bullying has become very toxic with the Gamergate saga which was an attack on female game developers and female gaming journalists. This situation got to a point where there were death threats against one of the game developers along with the publication of her home address and phone number.

Typically this can be about a perverse innuendo about intimate relationships involving one or more of the victims; that the victim doesn’t “fit the mould” expected of them; or that they are “taking the wrong side” on an issue.

But Constance Hall produced a Facebook video addressing this kind of behaviour in the online space. Here, it was about stopping the acceptance and normalisation of online bullying and she had related it to what happens to children and teenagers. This video was even played as part of the introductory video package that preceded her dance routine in Dancing With The Stars. This meant that the issues being raised in the video had a good chance of being aired on prime-time traditional TV.

It is also part of her personal campaign to reach out to and encourage teenagers and other young people who are at risk of being bullied during their life’s journey especially in the online context.

A good practice to deal with trolling in an online environment would be to “insert” some common-sense in to the conversation. It may be best to approach it in a neutral form without appearing to take sides.

If it is getting out of control, most social-media platforms and some other online environments have the ability to “mute” participants or “hide” conversation threads so you don’t have them in your view. Social-media platforms also have the ability to block participants so they can’t follow you. As well, you may also have to report offensive behaviour to the online environment that it’s occurring in if it is becoming consistent.

If the online environment has the ability for users to upvote or downvote comments or threads, it can be used as a way to bury questionable comments. It is a feature that has appeared in some commenting platforms like Disqus or some online forum software, but is slowly being rolled out to major social media platforms like Facebook.

I applaud Constance Hall for how she has turned a negative experience around for something positive as well as underscoring a “you can do it” approach. This is more so for people who are or are likely to become an online personality who can easily fall victim to the ugly side of the Internet.