Tag: small-business printing

Expecting your printer to be the home or small-business printing press? What does it need?

Most small organisations such as micro-businesses and other small businesses will place an expectation on computer printers to be used as an “organisational short-run printing press”. This expectation has been brought around through the availability of word-processing software that can offer basic desktop-publishing functionality and easy-to-understand desktop-publishing software that can do what most people want being available at a price that most people can afford.

HP OfficeJet Pro 8600a Plus all-in-one printer

HP OfficeJet Pro 8600 Plus all-in-one printer

This concept has also been emphasised by printer manufacturers through their advertising collateral like a recent Canon TV commercial for their PIXMA printers or HP’s website for their OfficeJet Pro inkjet printers.

What features does it need to have?

High-yield printing

The printer should have optional support for high-yield ink or toner cartridges as well as regular-yield cartridges. This is more important for inkjet machines because the ink cartridges are typically very small and aren’t able to hold a lot of ink.

It is worth noting that most of the equipment pitched at business users like the HP OfficeJet Pro 8600 will typically have the larger-capacity cartridges and have a higher duty cycle therefore being able to do this kind of work.

As well, you should prefer to use an inkjet printer that uses individually-replaceable ink tanks for each colour. These printers also become more cost-effective to run because you only need to replace the colours that you run out of when you run out of them.

The print mechanism has to be able to support large print runs without failing mid-job. This includes having it perform advanced printing functionalities like auto-duplex or use of anciliary trays. It also has to work reliably with jobs that are based around media other than regular paper.

Automatic duplexing

This brings me to automatic duplexing. An increasing number of home-office printers and small-business printers are being equipped with an automatic duplex mechanism so that the unit can print on both sides of the paper. This is usually to permit you to save paper but people may find this function useful for turning out booklets, brochures, greeting cards and the like where they want to print on both sides of the paper. Similarly, automatic duplexing may come in handy for making flyers and signage that is to be seen on both sides of a window.

Brother MFC-J6910DW A3 inkjet multifunction printer

Brother MFC-J6910DW A3 inkjet multifunction printer

A common problem with some of these mechanisms is that they don’t print to the narrow edge of Letter or A4 paper during a duplex print run. The problem has been more so with most Hewlett-Packard inkjet printers except the OfficeJet Pro 8600, which was pitched as a brochure-printing machine. This can cause problems with registration shifting or a requirement to have large margins on the document. Some Canon printers such as the PIXMA MX-870 have improved automatic duplex mechanisms that can work to the edge of the paper.

Another problem is that there is a time penalty of approximately 15 seconds per page with inkjet printers when they use automatic duplexing. This is to allow the ink to dry on the front side of the paper before the printer draws the paper in to print on the back.

Issues concerning use of the printer

Plastic-based media

Plastic-based media like overhead-projector transparencies, back-print film and vinyl stickers / decals have special requirements when it comes to printing them on your printer.

They range from being able to “hold” ink that is sprayed on to them by the inkjet process or passing through a heat-based printing process such as the xerographic process used in laser and LED printers.

Laser printers and special media

If you use a laser printer, you need to use laser-optimised media for plastic-based media and stickers. This is because the printed documents have to pass through “fuser rollers” that are heated at a very high temperature in order to melt the toner on to the media. This can be a problem with the adhesive and plastic backing associated with stickers or the plastic media melting inside the machine and causing damage that is costly in both money and serviceability terms.

Brother HL-4150CDN colour laser printer

Brother HL-4150CDN colour laser printer

It also can extend to glossy “presentation / brochure” paper which uses some form of glazing to provide the sheen, and this can cause problems with different printers.

So you have to use special media that is rated for laser-printer or xerographic photocopier use. This media is designed to pass through the hot fuser rollers without damaging the printer.  Some of the media that is made by particular printer manufacturers is designed for the printers made by that manufacturer and, in some cases, printers based on a certain print-engine type. This is due to the manufacturer knowing the operating temperature for the printers in question.

But there are some kinds of special media that is made by third parties and pitched at a range of printers offered by many different manufacturers. Some of these also may be available under the private labels that different stationers and office-supply stores use. For example, Avery make a large range of laser labels that are compatible with most laser printers that are in circulation nowadays.

Inkjet-compliant plastic media

To get best results out of inkjet printers with plastic media, you have to use inkjet-optimised plastic media that has a rough surface on the printed side. This is to catch the droplets left by the inkjet printer as part of its printing process and avoid the ink smearing over the medium as it passes through the printer or is handled by the user.

As well, you will need to set the printer’s driver software to work with “overhead transparencies” or “back print film” when you print to plastic media. This is to allow the printer to optimise its printing process for the media.

When you load the media, you have to make sure that the rough “printing” side faces the print head as it feeds through the printer. This may be harder to understand with Hewlett-Packard and Brother printers because they use a U-shaped paper-feed path and eject the printed document above the paper storage trays. Here, you would have to put the media in with the rough side facing down when loading the printer.

Use your printer or outsource your printing for that print run

The main question that a lot of users will end up asking will be whether to have the print runs made by an outside printing house or print the documents with their printer.

One factor to consider is how many copies you will be eventually needing for your design. If you are turning out up to 20 to 40 copies of your design at a time, you can get by with using your machine. If you end up running more than that, you would need to outsource your printing. This is because of the cost of ink and paper involved in the large print runs, the costs associated with the wear and tear on your machine and the time it takes to run the large print jobs on the typical home-office or small-business printer. This last factor will be of importance with fax-enabled printers that have to be ready to receive faxes or printers that are required to turn out hard copy as part of business processes.

Another factor worth considering is how often your design is likely to change. If the design is likely to change frequently or be suited to an occasion, you may have to use your printer for the short runs or outsource larger runs to a print shop that can turn out medium runs. Examples of this may include a café, restaurant or bar turning out menus or drinks lists that are centred around particular food and drink specials, a church or funeral home turning out an order-of-service for a particular occasion or an estate agent or auctioneer running flyers about the property that they are auctionning to hand out to customers.

It is worth knowing that your machine would be useful for creating proofs or short “test-runs” of  documents that you expect to outsource to a print shop for the large outsourced runs. An example of this could include a test-run to assess the effectiveness of a design or a preview run for special customers. It can also be useful for creating “infill runs” of documents when you have run short of copies and either you don’t want to order another large print run or you want copies on hand while another large run that you ordered is being processed.

Conclusion

Here, small businesses can consider the use of a desktop printer as the “small-business printing press” if they know what their machine is capable of and they are using the right media for the job. This includes whether to work it hard on a large print job or assign the job to the local print shop.

Product Review–HP OfficeJet Pro 8600a Plus multifunction inkjet printer

Introduction

I am reviewing Hewlett-Packard’s latest business inkjet multifunction printer which is the OfficeJet Pro 8600a Plus. This unit is to supersede the previously-reviewed HP OfficeJet Pro 8500a Plus and, as you will see later through the review, will have some improvements over that model, especially the ability to print on both sides of the paper “to the edge”.

HP OfficeJet Pro 8600a Plus all-in-one printer

Print Scan Copy Fax /
E-mail
Paper Trays Connections
Colour Colour Colour Colour 1 x A4 USB 2.0
Ink-jet Resolution ID copy
Optimised book copy, other special copy features
Super G3 Optional A4 paper tray Ethernet,
802.11g/n wireless
Auto-duplex Duplex automatic document feeder   HP ePrint email-to-print receive   IPv6 ready

Prices

Printer

Recommended retail price: AUD$499

Inks and Toners

  Standard   High-Capacity  
  Price Pages Price Pages
Black AUD$32 1000 AUD$45 2300
Cyan   700 AUD$34 1500
Magenta   700 AUD$34 1500
Yellow   700 AUD$34 1500

The printer itself

HP OfficeJet Pro 8600a Plus all-in-one printer

Distinctly-shaped automatic document feeder

Of course, the feature that makes the HP OfficeJet Pro 8600a Plus identifiable is the single-piece automatic document feeder design. Unlike most multifunction printers which use a removable or fold-over document input tray, this printer implements an integrated input tray, which creates a stylish design and reduces the need to do any further setup.

Setup

The HP OfficeJet Pro 8600a Plus was very easy to set up and add to the network and can connect to a Wi-Fi wireless or a wired Ethernet network. Like most business printers, it is future-proof with dual-stack IPv6 support, which would certainly benefit businesses who are heading down this next-generation network setup or are considering next-generation broadband.

When I wanted to enable the OfficeJet’s ePrint functionality, the printer failed to download the whole file completely and properly. Typically this was caused by server timeout problems and the printer would take the necessary “anti-brick” procedures too readily. This could be improved through the use of background downloading for the necessary software, especially if the update was part-finished.

Once loaded, the ePrint functionality had worked as expected with the email-to-print functionality and access to the HP ePrint app library. It also worked properly with my Android copy of the HP ePrint Home & Biz app, which allows for greater control over the print output from mobile devices; as well as being able to scan to the mobile device.

Walk-up functions

The HP OfficeJet Pro 8600a Plus can work as a copier with the ability to copy both sides of a document very quickly, a speed slightly shorter than its predecessor. There is also an ID copy function which is supported by assistance animations on the unit’s LCD.

Of course, the OfficeJet can print from and scan to memory cards or USB memory keys, thus working as a standalone printing appliance. In addition, the printer can scan documents either to an email address or a network folder, but these require the use of desktop software to configure these services for your network. As far as scan-to-folder is concerned, the printer can work with any network-storage setup that uses the standard protocols like SMB, which means that it can scan to a NAS device as well as a server or regular computer.

The unit has an integrated colour fax machine for use with regular telephony services with the ability to forward faxes to email or store them on a network storage. The main limitation with using this function for remote “scan-via-fax” operations is that you are typically limited to 300dpi black-and-white images due to the limitations of the Group 3 fax technology.

Computer functions

The HP OfficeJet Pro 8600a Plus’s computer software loaded very smoothly and worked as expected for a printer that is to be part of the Windows 7 ecosystem. This included support for the Device Stage functionality and integration with applications that have distinct control over the printer.

The software is still very useable and works well with the operating system in an unobtrusive way. There is the ability to set the printer to scan to the computer or to storage on the network like a NAS. This latter situation requires the use of utility software that is supplied as part of the printer for setting up the scan destination. The same software can be used for setting up scan-to-email destinations. But if you set up a scan-to-computer arrangement, the software’s scan monitor works very unobtrusively.

Useability

HP OfficeJet Pro 8600a Plus all-in-one printer illuminated mechanism bay

Illuminated print-mechanism bay

This printer has its ink cartridges loaded from the front in a similar manner to its predecessor and the Brother inkjet printers. But the similarity stops here. When you drop down the access door to gain access to the cartridges, the print bay is illuminated so you can easily identify paper jams. This makes the printer much more easily serviceable compared to the typical laser printer.

A feature that makes the printer identifiable is the single-piece automatic document feeder design. Unlike most multifunction printers which use a removable or fold-over document input tray, this printer implements an integrated input tray, which creates a stylish design and reduces the need to do any further setup.

Similarly there is a pull-out paper drawer which is easy to load and has a high capacity. There is the option to buy an extra paper drawer for use if you want to keep different media on hand.

Print speed and quality

The OfficeJet Pro 8600a’s automatic duplex printing was a major improvement over the previous HP inkjet printers with this feature in that it could effectively print on both sides of the sheet without requiring a large top and bottom margin. This previous requirement has been a personal annoyance of mine with other auto-duplex HP inkjet printers especially when turning out double-sided “tear-off” flyers to promote this site, and this model was effectively a sigh of relief for this function.

This would be especially of benefit for those of us who place importance on auto-duplex printing for desktop-publishing needs like turning out short-order flyers or previews of documents intended for long-run printing. It can even benefit print runs of custom-shaped documents like door hangers, luggage labels, bookmarks and the like.

There has been an improvement in the duplex print speed with a reduced waiting period while the ink dries, but this could be worked on further. One way this could be looked at is to identify whether the page can be retracted slowly during the estimated ink-drying time.

This HP OfficeJet Pro 8600a was able to complete a large duplex print run without failing and the reduced dwell-time for ink drying had become a bonus in reducing the time it took to turn out the pages.

The document output is very sharp for an inkjet printer, very close to what is achieved for a laser or LED printer. But this printer shone with the photo reproduction, something that a lot of business colour printers that are pitched at regular office use may find hard to do. Here, the photo reproduction has been an improvement over the previous model, the OfficeJet Pro 8500a Plus.

Here, the printer turned out a more saturated and brighter image and when it reproduced the group photo, it yielded proper skin tones for the people. I checked the sample pictures turned out by this machine against the same sample pictures turned out by the Photosmart 7510 which I previously reviewed and the photos were on a par with that printer.

Improvement over previous model

I have noticed that the HP OfficeJet Pro 8600a Plus is a real and distinct improvement on the OfficeJet Pro 8500a Plus predecessor in quite a few ways. It was able to reproduce photographs in an improved manner, which would make it please real estate agents, marketing agencies and similar businesses that depend on proper colour photo output for proofs, short-run colour flyers and similar documents. The auto-duplex printing function was an improvement on the previous model in that the pages were reproduced “to the edge” without a large enforced margin, similar to competing printers.

It also has a slightly-increased theoretical ink yield compared to the previous model, thus effectively making it cheaper to run and less time between restocking the ink cartridges.

Limitations and Points of Improvement

The HP OfficeJet Pro 8600a printer could benefit from increased paper handling options like an extra low-capacity tray for use with ad-hoc media like letterhead, labels or plastic film when used for short runs. Similarly, it could benefit from being integrated with single-pass duplex scanning as an advanced feature, thus allowing for quick-throughput reliable double-sided scanning.

The ePrint functionality could be delivered out-of-the-box rather than having the user run a firmware upgrade. While on the same topic, firmware updates could then be implemented in a “block-by-block” fashion so that the OfficeJet doesn’t need to download good firmware when completing an aborted firmware update.

It could also implement T.37 and T.38 IP-based fax endpoint functionality and UPnP printing as extra functions to make for a highly-capable small-business printer. These are functions that could be enabled and managed on the printer’s Web dashboard.

Conclusion and Placement Notes

HP OfficeJet Pro 8600a Plus all-in-one printerI would recommend the HP OfficeJet Pro 8600a Plus multifunction inkjet printer as a colour inkjet workhorse for the office. This is more so if you do intend to print photo-based documents like photo proofs and short-order brochures.

Similarly. I would also recommend it for people who also value printer capacity and media flexibility, thus placing it as a more credible small-office-based alternative to an entry-level colour laser multifunction printer.

Buyer’s Guide–Buying a printer for your small business

Introduction

You might be at that position where the computer printer at your small business is “on its last legs” or becoming impossible to run economically. On the other hand, you may find you are working your existing printer harder and need to consider a machine that is suited to your current workload.

Similarly, as the end of the financial year approaches, you will face advertising from computer resellers and retailers; and office-supply stores for technology like printers at very enticing prices, usually to allow businesses to buy capital equipment that can be quickly offset against their income for tax purposes. This can become more intense whenever the government announces significant tax breaks for business owners when they purchase capital equipment.

At this point, you could easily make a mistake concerning the purchase of a printer and end up buying the wrong machine for your needs. I have prepared this buyers’ guide so you can be sure you are getting the right printer to suit your business’s needs and be able to use a machine that gives you more “bang for the buck”.

Printer classes

Laser printers

HP LaserJet Pro 1560 printer

HP LaserJet Pro 1560 monochrome laser printer

A laser printer uses a xerographic dry-printing mechanism to print the image to the paper, in a similar way to how the classic photocopier worked. But they use a laser or, in cheaper printers, an LED to illuminate the photostatic drum with the computer-generated image to be printed.

Colour laser printers use four of these mechanisms to imprint the four colours and some cheaper versions may use only one drum and four toners to print the same page; which will take longer to come out.

This class of printer is typically known for printing many copies of “press-quality” documents and has started the “desktop-publishing” revolution.

It is worth knowing that some laser printers will use a cartridge which has an integrated drum as well as the toner supply while others like most of the Brother range will use a separately-replaceable drum unit. With the latter model, you may have to factor in the cost of the drum unit which will occur later on in the machine’s life; usually after 17000-25000 pages.

Business Inkjet printers

HP OfficeJet 6500

HP OfficeJet 6500 business inkjet multifunction printer

This class of inkjet printer is pitched primarily at business users and uses high-capacity cartridges and is optimised for a high duty cycle. They will also have business-target functionality like advanced fax functionality and the ability to work with advanced networks.

Consumer Inkjet printers

Canon PIXMA MX-350 multifunction printer

Canon PIXMA MX-350 multifunction printer with fax

Typically this class of network printer will be optimised for photographic printing and have inks that reproduce photos well. But on the other hand, they will be optimised for a low duty cycle with low-capacity ink cartridges. If they have fax functionality, this functionality will be very basic and as far as network connectivity is concerned, these printers will be suited to a basic small network.

Buying dilemmas that a business owner can face

As a business owner, you may face some buying dilemmas when you choose certain printers. This is especially as manufacturers design printers, especially multifunction printers, that effectively have similar capabilities to others of a different class. Here, the prices for the machines are similar and they may have similar print speeds or functionalities. But there may be certain key differences like the cost to run the machine or the machine’s prowess at particular print jobs.

The two main examples of this are: a high-end fax-equipped consumer inkjet multifunction like the HP Photosmart Premium Fax C410a ( an ePrint-enabled successor to the HP Photosmart Premium Fax C309a full-duplex inkjet printer) and a network-capable business inkjet multifunction like the HP OfficeJet 6500A Series; or a high-end business inkjet multifunction like the HP OfficeJet Pro 8500 Series and en entry-level colour laser multifunction like the HP Colour LaserJet Pro CM1415fnw.

High-end consumer inkjet vs a business inkjet

HP Photosmart Premium Fax C410 consumer inkjet printer

HP Photosmart Premium Fax C410 - a high-end consumer inkjet multifunction printer

A high-end consumer inkjet printer will be optimised for photo printing whereas a low-end networkable business inkjet will be primarily targeted at printing large runs of documents. This will affect ink-cartridge capacity, machine durability, functionality and printer throughput in many ways.

The former printer will typically have five or more inks and these inks will typically be in lower-capacity cartridges which need replacing more often than the four inks used in a low-end business inkjet printer. I would still suggest that businesses prefer the models with separately-replaceable ink cartridges because each ink can be replaced as needed.

As well, these consumer-level printers will typically have functions that make it easier to print pictures directly from a digital camera whether it’ is “tethered” by a USB cable or one takes the “film” (memory card) out of the camera. Some of these printers may offer the ability to print from a mobile phone via Bluetooth whether through integrated circuitry or an optional Bluetooth module.

HP OfficeJet 6500a business inkjet printer

HP OfficeJet 6500a - a modest-priced business inkjet printer

It may be worth knowing that some business-level inkjets are acquiring this kind of functionality but most of these printers won’t turn out the high-quality prints from digital cameras. Here, this functionality may be useful for applications where print quality doesn’t matter like hardcopy proofs that are used for “shortlisting” pictures for a project.

I would consider the premium consumer-level inkjet printer as a business printer if you rely on it for turning out high-quality digital prints whether from your PC or your digital camera and don’t do much printing on it. If you want the best of both worlds, you could get by with a dedicated photo-optimised printer for photographic jobs and a business-grade multifunction printer for regular business printouts.

High-end business inkjet vs an entry-level colour laser

An example of this situation is HP’s OfficeJet Pro 8500a inkjet and the HP Colour LaserJet Pro CM1415fnw.

HP OfficeJet Pro 8500a Plus multifunction inkjet printer

HP OfficeJet Pro 8500a Plus - a hign-end business inkjet multifunction printer

These printers have a similar throughput to each other when printing pages and also turn out a similar copy quality for the documents that are printed. It doesn’t matter whether the documents are ordinary text documents or documents filled with graphics. There may be some glaring functionality differences like the support for duplex operation or memory type. In this example, the OfficeJet Pro 8500a had “full duplex” functionality where it could print on both sides of a sheet of paper and scan both sides of a printed document whereas the LaserJet Pro CM1415fnw could only print or scan one side of a page. Conversely, the LaserJet Pro used flash memory for its fax-related features like no-paper receive, “fax vault” or send-later while the OfficeJet Pro used regular RAM memory for the same functions.

HP LaserJet Pro CM1415fnw colour laser multifunction printer

HP LaserJet Pro CM1415fnw - an example of an entry-level colour laser multifunction printer

The cost-per-page for an entry-level colour laser printer is slightly cheaper than a high-end business inkjet that is fed the high-capacity cartridges although manufacturers like HP are  implementing ink cartridges in these printers that have a similar or better cost-per-page to the laser printers.  On the other hand, the inkjet is more flexible with print media than the laser because it doesn’t use any heat to bond the marking material to the paper. This can make it useful for printing short-run documents to glossy material or printing out labels and transparencies.

Dedicated printer vs multifunction printers

An increasing number of printers on the market, like most of the printers I have reviewed on this site, are of the “multifunction” type with a built-in scanner mechanism. Here, these printers will be able to scan to the computer or work as convenience light-duty photocopiers. Most of the business-focused multifunction printers are able to work as fax machines and these units typically are equipped with an automatic document feeder.

Compare this with the dedicated printers which just print from a computer. This class of printer is typically represented by laser printers or some photo-grade inkjet printers pitched at the graphic arts users.

A multifunction printer can work well as an all-round “workhorse” printer for most office applications whereas a dedicated printer can serve “infill” requirements that the multifunction cannot achieve. For example, you could use a colour inkjet multifunction printer as the main office printer in a doctor’s office while you have a monochrome laser printer turning out health-insurance forms and accounts that are part of the workflow. Similarly, you could use an A3 colour inkjet printer for turning out plans, signs and similar documents while you use a regular A4 multifunction for regular printing needs.

Features worthy of note

Auto-duplex printing

A feature that is becoming common amongst a lot of printers is auto-duplex printing. Here, the printer is able to automatically “flip” the page to print on the reverse side of the paper. This has become popular as a paper-saving measure but some of us may find it of value as a desktop-publishing benefit.

This is demonstrably so with laser printers like the Brother HL4150CDN colour laser that I recently reviewed. Here, the printer can print “to the edge” yet work on both sides of the page. As well, laser printers don’t have to “dwell” for up to 15 seconds to allow the ink to dry, thus it doesn’t have significant impact on print speed. Infact the previously-mentioned Brother printer could work both sides of two pages at once and with this, there is effectively no throughput penalty if you intend to do duplex or booklet printing.

Some inkjet printers, namely HP printers, may require a non-printed margin at the top and bottom of the page for auto-duplex printing. This is perceived to permit reliable paper handling but can be a problem if you intend to print landscape documents or “work to the edge” in your documents. It is also worth noting that some printers such as cheaper high-throughput colour lasers may only be able to use this function for the common document paper sizes like A4 or Letter.

At the moment, it is worth noting that not many of these colour laser printers that have auto-duplex printing can print on both sides of small-page “flyer-size” documents like A5, DL or postcard. This is usually because the auto-duplex mechanisms are not able to reliably push the small sheets of paper through the colour laser printing mechanism in order to print on both sides of the flyer.

It may be worth knowing that some high-end A4 multifunction printers will be likely to have “full duplex” functionality. This means that they will have auto-duplex printing as well as an automatic document feeder that can scan both sides of a page. This typically leads to functions like automatic “both-sides” copying and faxing.

Use as the business fax machine

Brother MFC-7460DN monochrome laser multifunction printer

Brother MFC-7460DN monochrome laser multifunction printer

Firstly, most of the multifunction printers that appeal to the business user will have an integrated fax functionality. This can be of use if that old fax machine has nearly “had it” or is becoming costly to run due to its use of the thermal-transfer tape.

Infact, the purchase of a low-end plain-paper fax that uses this kind of printing is really a false economy because these fax machines will work through the thermal-transfer tape even if a page is partially written on. Instead, a fax-equipped multifunction printer uses the ink or toner when and where it needs to mark the document.

As well, it will save on bench space because you don’t have to have a separate machine to receive your faxes on. This is an important requirement for small offices and shops where this space can be at a premium.

It is also worth knowing that the inkjet and colour-laser multifunction printers that have the fax functionality are capable of receiving and transmitting faxes in colour to businesses equipped with similarly-capable equipment. Here, if you select “Colour Fax” on these machines, they will transmit the document according to “best-case” rules where if the receiving machine isn’t colour-capable, the transmission will succeed with the document being in monochrome. Other examples of these printers offering increased value for money as a small-business fax machine include the business class printers offering a “fax-vault” function where you can set the unit to hold received documents in memory and print them when required; or “print-to-fax” functions or “fax-to-computer” functions so you can fax a document from your computer or capture a faxed document to your computer without reprinting it.

Of course, these machines will have the expected fax functionality and can work with a dedicated fax line or a shared phone line, including support for “distinctive ring” dedicated-fax-number setups like Telstra’s Faxstream Duet.

What to be careful of

The two-cartridge colour inkjet printer

A lot of inexpensive consumer and small-business inkjet printers still use two cartridges for their printing setup. One of these cartridges is the black cartridge while the other is a “tri-colour” ink cartridge that houses the cyan, magenta and yellow inks in one plastic body.

The main problem with this design is that if one colour runs out in the colour cartridge, you have to replace the whole cartridge even if there is plenty of ink remaining for the other colours. It can become more exacerbating if you print material using your business’s trad dress which will be dominant in particular colours.

This may be OK for an occasionally-used printer but should be avoided if you use your printer frequently. Instead, look for a midrange printer that uses four or more ink cartridges with each colour in its own cartridge.

Wi-Fi-only network connectivity

Another feature common with inexpensive network multifunction printers is to provide Wi-Fi as the only network connection method. This is more so with the printers that are positioned at the consumer end of the market.

There are a few limitations with this setup. One is that you have to run a Wi-Fi network to obtain the benefits of network connectivity and this can be fraught with problems because of Wi-Fi being a radio based method. For example, walls made out of double-brick, cinder-block or reinforced concrete can play havoc with a Wi-Fi link; as can metal-reflective insulation. This limits the ability to connect the printer to your business network using alternative network technologies like Ethernet or HomePlug powerline networking.

As well, a lot of these printers require the user to configure them for the wireless network by connecting them to a host computer and running manufacturer-supplied software before they will work with that network. The exception to this rule for most of these printers is Wi-Fi network segments that use WPS “push-to-connect” setup, where you may push a button on the printer or select a menu option to start the configuration process. This is although the HP ePrint-enabled Wi-Fi-only consumer printers like the Photosmart Wireless-E B110a economy printer and the HP Envy 100 (D410) slimline printer do support configuration for non-WPS wireless networks from the control panel.

Recommendations for most businesses

General-office work

I would recommend a midrange network-connected business inkjet multifunction printer with four ink cartridges and auto-duplex printing for a “general-use” workhorse printer. It may be OK to use a high-end consumer printer or low-end business inkjet for low-traffic applications like a secondary printer.

A photo-optimised consumer printer like a Canon PiXMA or HP Photosmart may be good as a secondary printer for applications where you value high-quality photo prints with the full saturation. Some manufacturers may offer a dedicated photo-optimised printer but typically these can be very expensive and are pitched at the graphic-arts industries.

A dedicated monochrome laser printers can be useful for printing out forms or documents as what would be required of medical, legal or similar professions. Here, it would be wise to look for auto-duplex-equipped units if you turn out many multipage documents like most legal documents. As well, I would recommend that these machines are network-connected if you have or intend to have two or more computer workstations that will turn out the documents.

HP OfficeJet 7000 wide-format printer

HP OfficeJet 7000 A3 wide-format inkjet printer

If you don’t care about colour printing but turn out many documents, you could get by with a monochrome laser multifunction printer like the recently-released Brother units or the HP LaserJet M1212nf that I had previously reviewed. Then if you want to do colour printing at a later date, you could add on a dedicated colour printer like the HP OfficeJet 6000 inkjet; HP OfficeJet 7000 A3 inkjet or Brother HL-4150CDN laser “desktop-publishing workhorse”.

Promoting your business yourself

You may want to use a colour laser printer as a promotion tool for your business. I have infact written up an article about why it is worth considering these printers as a buying option. Here, it would be a good idea to stick to high-throughput colour laser printers like the Brother HL-4150CDN especially if you do a lot of your own short-run publishing, including “infill” print runs.

You may want to take advantage of the larger A3 page size as a paper size for signage and similar material. It may even come in handy within the office for turning out large spreadsheets or business charts that can have more detail. Here, you may look at a single-tray A3 multifunction like the HP OfficeJet 7500 for occasional A3 use or a dual-tray A3 multifunction like the Brother MFC-6490CW or dedicated A3 printer like the HP OfficeJet 7000 if you do turn out a lot of A3 material.

Brother MFC-6490CW A3 inkjet multifunction printer

Brother MFC-6490CW A3 inkjet multifunction printer

Conclusion

In simple terms, I would suggest that you check how much the printer will cost to run; such as the price of replacement ink or toner cartridges; the availability of high-capacity cartridges and the kid of cartridges used and other cost-saving practices like auto-duplex

Then make sure that your printer can suit your current needs as well as allowing for future needs.Here, you can then own and run the right printer that will serve your business’s needs for many years without being a drain on your business’s cashflow.

Product Review–HP OfficeJet Pro 8500a Plus multifunction inkjet printer

Introduction

I am reviewing the HP OfficeJet Pro 8500a Plus, which is the high-end model in Hewlett-Packard’s business inkjet printers. It is snapping at the heels of the previously reviewed LaserJet Pro CM1415 and its peers as a general-office colour workhorse printer and I will explain further why it is doing so.

HP OfficeJet Pro 8500a Plus multifunction inkjet printer

Print Scan Copy Fax /
E-mail
Paper Trays Connections
Colour Colour Colour Colour 1 x A4 USB 2.0
Ink-jet Resolution ID Copy, Optimised book copy, Super G3 Large-capacity A4 tray Ethernet, 802.11n WPA2 WPS wireless
Auto-duplex Duplex automatic document feeder HP ePrint email-to-print IPv6 ready

Prices

Printer

Recommended Retail Price AUD$449

Optional Extras:

Optional high-capacity paper tray

There is no need to pay any additional fees to use the HP ePrint service.

Inks

Standard High-Capacity
Price Pages Price Pages
Black $45.00 1000 $62.00 2200
Cyan supplied only $43.00 1400
Magenta supplied only $43.00 1400
Yellow supplied only $43.00 1400

The printer itself

HP OfficeJet Pro 8500a Plus printer - ink cartridges up front

Front-loading ink cartridges

This high-end printer has the ink cartridges installed up front in a similar manner to the Brother inkjet printers. It therefore avoids the need for users to lift a heavy lid when they need to install new cartridges in this unit; and there isn’t much effort needed to make sure the cartridges are in place; both of which I also find very important when this printer is used by older users or those with limited dexterity.  As well, this arrange also allows HP to use cartridges that have a page yield similar to that of their LaserJet printers.

HP OfficeJet Pro 8500a Plus control panel

Touchscreen control panel

Like the LaserJet CM1415 printer that I previously reviewed, this printer uses a touchscreen as its control panel. This provides for access to the common functions as well as the HP ePrint Apps; and can provide for a more intuitive usage experience. As well, it uses this display to show animations concerning maintenance and repair procedures like ink replacement, paper loading or paper-jam rectification when these procedures needed to be done thus reducing the need to have others train new users in these procedures.

It connects to the network via Ethernet or 802.11n WPA2 WPS Wi-Fi and has automatic wireless override if it is connected to an Ethernet or HomePlug network. A feature that I am pleased about and is becoming very relevant nowadays is that the OfficeJet can now work properly on an IPv6 network as well as a current-generation IPv4 network.

Walk-up functions

This unit has a very capable copy function that would satisfy most business requirements including ID-copy functionality where you can copy both sides of a small document like an ID card on to one side of one sheet of paper; a function I had first come across with the LaserJet CM1415.

But the feature that most impressed me with this printer was the quick duplex-copy function where it could copy both sides of a document on to both sides of a sheet of paper. I ran this printer on a duplex-copy “race” against my regular HP Photosmart Premium Fax C309a and found that this can copy both sides of an A4 page much quicker than the Photosmart could. This is more so due to the printer being pitched at the small office where throughput is considered very important.

This printer works with the HP ePrint cloud-based printing functions and is able to perform as the “network printing appliance of the office”. This functionality was able to work as expected especially with “email-to-print” and the print apps.

Computer functions

The driver installation can be a pain especially if a software desktop firewall takes too long to respond but, after I suspended the McAfee firewall software, it installed very quickly.

After that, it worked as expected for printing via the network. Windows 7 users will benefit from the tightly-integrated “Device Stage” presentation which has the “branded look” but without the excess baggage of the typical device driver / print monitor package.

You can scan to the PC but can also set the printer to scan directly to a folder anywhere on the network, which can be useful if you don’t want to have a computer running a troublesome scan monitor program in order to provide control-panel-started “scan-to-computer” abilities. You still have to use the HP software or the printer’s Web interface to determine the path where you want scanned-document images to end up at and this will work with the standard network file-transfer protocols.

Print Quality

As I have said before, this printer is intended to “snap at the heels” of an economy colour laser multifunction printer. This is demonstrated more so with documents that look just as sharp as those emerging from the HP Colour LaserJet Pro CM1415fnw which is a “general office” colour laser printer that I am measuring this up against. It doesn’t have the “laser shine” that is part of a laser printer’s output and may not be considered “up to snuff” for some business users.

The auto-duplex print mechanism is very accurate with the registration but still requires the blank top and bottom margins for it to work properly. Thankfully these are slightly smaller than on previous auto-duplex HP printers that I have reviewed before.

When this printer prints photos, the images look sharp and very defined but the colours don’t have the saturation that one would expect. It is similar to the picture quality that a laser printer would yield for a photograph; and may be good enough for quick hard-copy requirements. This may be a problem with printers that are “pitched” at business users because manufacturers don’t see don’t see mainstream business users printing out many photographs even though they may take pictures as part of their business life.

Limitations and Points Of Improvements

There are still a few shortcomings with this printer that HP could improve on.

Firstly, the printer could benefit from T.37 email-fax and T.38 real-time-fax endpoint functionality in order to make it relevant with other IP-fax solutions. This could be implemented either as an HP ePrint gateway service or as a local facility that uses “wizard-based” setup. I have raised this in relation to having this machine support a full-functioned fax service because of the impending arrival of packet-based telephony networks in most countries.

As well, I would like to see the implementation of flash memory functionality in a manner similar to the Colour LaserJet Pro’s fax functionality in this printer. Here, it could permit a proper “fax-vault” functionality for handling confidential faxes or permit improved fax archiving. This function could be taken further to provide fail-safe printing and improved fail-safe ePrint functionality.

The printer could Improve on photo-printing quality especially with the saturation. If they don’t feel it is appropriate to create an OfficeJet business inkjet printer with the high-quality photo-printing abilities of a Photosmart printer, HP could market-test and create a “bridge” printer lineup with the high-quality photo output, quick document output and cost-effect consumables.

Conclusion and Placement Notes

This printer is one that can put you in to a quandery whether to buy a printer like the HP Colour LaserJet Pro CM1415fnw laser or this model for use as a colour workhorse printer even though this printer is relatively cheaper to buy and run; and has some more functionality and media flexibility than the LaserJet.

If you simply want a highly-flexible general-purpose “workhorse” printer for that office, professional practice or shop; I would recommend this machine. On the other hand, if you are needing the speed and exact output capabilities of the colour laser printer, head for the Colour LaserJet CM1415fnw as a “general office” printer.

Moving towards inkjet technology for receipt printing–why couldn’t this be done

When most of us do business with banks or shops or simply run a business, we have to deal with paper receipts and journals. Typically this involves the use of a printer that prints on to a paper tape of some form, whether integrated in a cash-register, EFTPOS terminal or an automatic teller machine; or as a standalone device connected to a computer-based point-of-service system of some sort.

Similarly, this class of “tape printer” is also being put to use as a label printer in most business applications like travel or healthcare. But this label-printer application is becoming relevant in the general office space for addressing envelopes on an as-needed basis.

In the home, It may also be relevant as a coupon or receipt printer for interactive TV applications such as “claiming” special offers that are promoted alongside TV commercials or buying goods from TV shopping. It can also be relevant for “as-needed” label printing in the home office.

The main problem is that there are two main printing methods used with this class of printer. One is an impact printer that works like the old dot-matrix printers and uses a ribbon to print on to cheaper plain paper. The other is a direct-thermal printer which uses heat to print on to special paper, like the first-generation fax machines.

Usage problems

Both these technologies yield a fair share of problems with the useability of these dockets. The impact printer is based around a ribbon which can cause the print quality to deteriorate as the machine is being used. At worst, the docket or journal can end up being hard to read when the ribbon is nearly at the end of its life.

The thermal printer which relies on the special paper can cause problems of its own when it comes to handling the receipts or journals. For example, the paper is known to fade over time and this becomes worse with receipts that are kept in a wallet that rests in someone’s hip pocket because of the contact with one’s body heat. This can be an issue if you have to keep the receipts over a significant amount of time, which would be required of a business or individual in order to satisfy the taxman.

Another issue is that the paper can be very slippery and this can cause problems when writing on the receipt or journal with most ballpoint pens. This may be of importance if you have to sign a receipt at the point of sale when paying by credit card. As well, customers may have to sign or annotate the receipt after the sale for tax or reimbursement purposes.

It also makes it hard to use an automatic document feeder on a scanner, fax machine or copier with these documents if you have to copy, scan or fax them. In these situations, you are not likely to have consistent and reliable feed-through behaviour and at worst, you could have frequent paper jams.

Inkjet technology for this printer class

One improvement that I would like to see is for manufacturers to use inkjet technology for this class of printer. Here, the printer could use an integrated printhead cartridge like what most cheaper inkjet printers use or use technologies like the pipe-based ink-distribution technology used in Brother inkjet printers like the MFC-6490.

Previous designs

Canon has tried this idea previously with a few of its printing calculators by using a “BubbleJet” mechanism as the printhead but not many other manufacturers caught on to this idea.

What could it offer

A printer based on this technology would use cheaper plain-paper rolls for regular receipt and journal printing. If it were to print labels, it could use regular and cheaper plain-paper labels, rather than special thermal-paper labels.

The inkjet technology can also support colour printing in a cost-effective manner, whether as a basic two-colour setup or as a full-colour setup. This can open up application paths like colour emphasis or full brand preservation on customer-facing documents. In the home, it could appeal to personal “as-needed” labelling applications like “ownership” labels used for things like books and recorded music, or labels used on jars of homemade preserves where these labels convey full personal flair.

If the mechanism uses the pipe-based ink-distribution technology, it could use higher-capacity cartridges which would be useful for high-throughput applications like kiosks, gaming machines, high-turnover point-of-sale or ATMs.

Limitations

One limitation that may surface for this class of printer is the size of the inkjet print mechanism. The printhead for this technology may be larger than the common thermal printhead and this will impact on the design of the device that it is to be implemented in. This will put a limitation on designs that are intended to be low-profile like handheld payment-card terminals, printing calculators or peripheral printers, unless these machines use a pipe-based ink distribution mechanism.

It could be easy to “cheapen the design” by doing what has been commonly done with consumer and small-business inkjet printers. Here, a manufacturer could sell a low-end inkjet-based tape-printing device like a label printer, printing calculator or entry-level cash register for a loss-leading price but have the device work only with expensive ink cartridges. This can be exacerbated through the use of very small ink cartridges that need to be replaced frequently.

This may also require a cash register or POS printer to have two separate paper rolls placed side by side and the printhead moving across both rolls every time a sale is made. Some machines may be designed with dual printheads so they work as if they have two separate printers – one for the journal and one for the receipts.

Conclusion

The use of inkjet printing for “tape-based” printers could make life easier for most businesses and customers as well as allow for increased innovation in this class of device.

Considering printing on A3 in the office

Note for North-American readers: The paper size I am talking about here is the A3 paper size which will be roughly equivalent in purpose and size to the large “Ledger” paper. Printers capable of printing on the A3 paper size will be capable of printing on the “Ledger” paper size.

We are about to see the printer manufactures make cost-effective network-enabled printers including multifunction units that print on A3 paper for use by small and medium businesses. Some of the manufacturers are positioning these machines at the graphic-arts industries but a few manufacturers, namely Hewlett-Packard and Brother, are pitching most of these machines, especially their entry-level A3 machines, at the general office space in a small or medium business.

Businesses and organisations of this calibre may resist the idea of using A3 in the general office space due to machine costs but there are many valid reasons for using this paper size in this space.

Why consider A3 in the office

General office life

The A3 paper size can come in to its own with spreadsheets and similar information that is presented for meeting participants to see during the meeting. It can also make things easier when it comes to looking over a large spreadsheet. Sometimes, it can be easy to use the computer to prepare a table with some data on to the A3 sheet but create the space for handwritten information like newer data or anciliary notes taken during the meeting.

Similarly, graphic works like graphs, charts and diagrams have more impact once they are printed on an A3 sheet. As well, if the chart has more detail it benefits from the larger paper size because people can read the detail more easily.

As well, if you turn out signs using your computer and its word-processor or desktop-publishing software, the larger paper size of A3 can allow you to make signs with more impact. Again this is because of the ability to use larger fonts and make best use of graphics and stylised text.

Promoting your organisation

A3 sign used to promote an event

A sign written on A3 paper to promote a community event in a cafe

Most organisations can benefit from A3 as a promotional tool because of its large size. They could make their own signage that is more eye-catching even when seen from a distance. As well, they can make A4 booklets with the help of their desktop-publishing software or even just the printer’s driver. This can be made more easier if the printer has auto-duplex capabilities that can work on both sides of A3 sheets.

Real-estate

Real-estate agents can use the A3 paper size for printing out building plans that they receive so that they themselves and their customers can read the plans easily.

They can offer “premium treatment” on the shop window for their premium campaigns by using A3 window cards for properties that they sell using these campaigns. This will then attract more customer interest from street traffic for these properties. As well, most of the real-estate agents become involved in community-driven promotion efforts and they could put their A3-capable printers to good use for the community.

Food and Beverage

A restaurant, cafe, bar or takeaway outlet can make very good use of the A3 paper size with their promotion efforts as mentioned during my interview with Heidi Webster from Brother. For example, the small outlets could promote those food or drink specials, new menu items or special events on their walls or windows just like the “big boys”. They can also make use of the paper size to produce easier-to-read menus that are stuck on their walls and windows.

Schools, Churches and Similar Organisations

Organisations that undertake educational activities can benefit from printing to A3 when they make their learning aids. They can take advantage of using larger text and make best use of stylised text and graphics in order to make the posters more attractive and convey the message more effectively. There is also room for the organisation to insert more detail yet provide for readability as illustrated above.

If these organisations host events, they can make the A3 paper size come in handy with signage that is to do with the event. This is more so with the timetables and schedules that need to be published or exhibited through the event. They can benefit from A3 due to being able to include more information or presenting the information in a larger typeface so more people are able to read it comfortably.

For that matter, a few years after I published this article, I talked with a church pastor who owned the Brother MFC-J5720DW multifunction printer which has A3 print abilities shortly after I published the review of that printer on this site. He and I talked about how this printer, kept at his home office at the manse, earned its keep when it came to printing material destined for the church’s noticeboard.

How to go about it

Dedicated A3-capable printer

A dedicated A3-capable printer may suit your needs better if you have an A4-capable printer that you use for most of your printing tasks. These come in two forms: a wide-carriage inkjet printer or a colour laser printer which can print on A3 or A4.

HP OfficeJet 7000 wide-format printer

HP OfficeJet 7000 wide-format printer

The former printer typically looks like a regular inkjet printer that is “stretched out” lengthways and has a wider carriage that accommodates the paper. Most of these are pitched at photographers and graphics-design artists and cheaper versions often are designed for direct connection. They typically use photo-optimised inks and these can be expensive to buy especially for office-based use. An exception to this rule is the Hewlett-Packard OfficeJet 7000 which I reviewed previously. This uses the OfficeJet inks which have higher capacity and are cheaper to run; as well as it being designed to work with a network.

The latter printer type is simply a network-enabled colour laser printer that has the ability to print A3 paper. Typically these machines will have two or more paper drawers which can be set up to house any size paper up to A3. They are typically positioned as mid-range colour laser printers that are pitched at larger businesses and therefore have a longer duty cycle. They can be good if you are considering the benefits of colour laser printing and A3 printing.

A3-capable multifunction printer

Another way to go would be to purchase an A3-capable multifunction printer which has integrated scanning, copying, faxing (with some machines) as well as printing. Previously this class of machine was very expensive and only available to large businesses in a similar manner to an office copier.

Brother MFC-6490CW A3 inkjet multifunction printer

Brother MFC-6490CW A3 inkjet multifunction printer

Now Brother have introduced compact A3-capable inkjet multifunction printers like the MFC-6490CW which I have reviewed on this site. They have been pitched at prices most small businesses can afford but there are cheaper varieties that can only scan up to A4 paper size. These units may be enough for the general office space because most documents that exist there are typically written on A4 or smaller paper. The machines that have A3 scanners may work better for graphics-arts industries as well as anyone who has anything to do with the building industry where there is a likelihood of handling building plans.

Since this article was produced, Brother, Epson and HP have competed with each other by offering at least one multifunction inkjet printer model in their small-business product range that can at least print on A3. Brother even took this concept further through the use of compact A4 multifunction printers which implement landscape printing that has the printhead work along the long edge of the paper. These printers do support A3 printing mostly through the user passing A3 paper through the manual bypass slot on the back but, in the case of newer two-tray variants like the MFC-J5720Dw, use a tray that can convert to holding A3 paper.

I would recommend use of these machines as replacements for existing multifunction “document-centre” printers rather than as secondary units. This is more so with home offices or small offices and shops; or bigger businesses who implement a large multifunction machine the size of an office copier can use these desktop printers as “private” machines that serve a particular office or suite.

Conclusion

I would still encourage an established small or medium business or organisation to consider the A3 paper size as part of their printing arsenal. This is especially when wanting to use it as a paper-based promotional or public-relations tool.

This article, originally published in November 2010, has been updated to reflect further experience with newer A3-capable multifunction printers both personally through the use of review-sample equipment and with another user who read my review of one of these printers.

Colour laser printers–Are they a luxury or not?

I have received two colour laser printers from Brother International on loan for me to review for this site. These are able to turn out large runs of high-quality colour documents very quickly but a lot of mainstream business users are hesitant to deploy them in the office. They may be used by people in the publishing sector as another tool for turning out proofs of publications. As well, larger organisations may provide a single machine for use by the marketing department for printing up marketing material. But typically, a lot of businesses limit their use because of the cost to buy and run these machines. There is also a fear that employees will use the colour laser printer for running off party invitations or publication material for their own school or community effort, rather than to further the needs of the employer’s business. As well, not many small businesses and community organisations do consider the purchase of a colour laser printer even though they may need to turn out larger colour print runs. Often they end up overworking a colour inkjet multifunction printer or outsource the job to a printing service whenever they do a large print run. A key user case for these printers would be anyone in the real-estate business. This also includes anyone who specialises in short-term or long-term property rental. These people would be relying on these kinds of printers as they turn out many different documents associated with the sale or rental of a property. But most users could use these machines for creating “as-needed” colour business stationery. Similarly, they could be useful for using colour in the reports and accounts that your business sends out. This could include preserving colour in your organisation’s logo.

Main benefits

Like its monochrome brethren, the colour laser printers have the ability to turn out high-quality printouts of documents and publications in a very quick time. But these units can do the same thing in colour and can work to a standard for proofing or short-run multiple-copy publishing. As well, like the monochrome laser printers, most of these printers can run for a long time before they need the toner replaced. They are also designed to handle large amounts of paper thus allowing for long intervals before you need to replenish the supplies. This also allows the printers to be considered on a “per page” level as being cheap to run and is more so with newer equipment.

Drawbacks

One main drawback is that the printers are initially expensive to buy and the cost to replace parts can mount up considerably. As well, because the mechanism has to print the four colours for process printing (cyan, magenta, yellow and black), it is a lot more complicated and this can be of concern with serviceability and reliability. Another limitation is that the availability and cost of special printing media may be limited compared to that for inkjet printers. This is because of the fact that these units use heat to “fix” the image to the media and the special media has to be designed to cope with this situation. In some cases, certain media like vinyl adhesive stickers wouldn’t be available for this class of printer due to the use of plastic as a writing media and also the use of an adhesive in the same media.

Features to look for

There are certain feature that should be considered essential for one of these printers, whether as a dedicated printer or as a multifunction unit. One is for the printer to be able to be connected to the business’s network via a Cat5 Ethernet “blue cable” at least. They may also come with an 802.11g or 802.11n Wi-Fi wireless network that works with WPA2 security and, preferably, WPS quick-setup. Another is for the printer to have an integrated auto-duplex mechanism which allows you to print on both sides of the paper. These should allow the whole of the paper face to be printed on when printing both sides and preferably there should be no time penality for doing double-sided printing. As well, you should be able to buy a high-capacity paper tray for the unit, whether as standard or as an optional extra. There should also be the option to buy high-yield toner cartridges so, with the combination of the high-capacity paper tray and these cartridges, you don’t have to attend to the machine frequently.

Conclusion

It is still worth considering putting the colour laser printer in your printing technology landscape especially if you intend to turn out a large number of short-run or application-specific documents. So have a look at the reviews of the Brother HL-4150CDN colour laser printer and the Brother MFC-9840CDW colour laser multifunction printer and stay tuned to this site for more networked colour laser printer reviews. While you are waiting, any of you can leave comments after this article about your experiences with buying or using a colour laser printer.