From the horse’s mouth
Swiss Customs Authority (Eidgenössische Zollwerwaltung EZV)
The country who turns out the most precise and most premium traditional watches has taken anther step further with e-government. Here, the Swiss customs authority have worked on a mobile-platform app that overseas travellers use for calculating customs duty and VAT on goods they intend to bring back to Switzerland or registering these goods. This is also part of a simplification effort concerning how Swiss citizens have to deal with importing goods privately such as part of online shopping.
There are questions on what level of functionality this app will provide such as provision of other customs-related information or whether this will work just for private importers only with different software for businesses.
But at least it is an example of a customs authority implementing their e-government goals to more than just large importers. It also is a government department implementing the mobile platforms like smartphones and tablets in this role rather than just using a Web view on a desktop computer for this kind of e-government application.