There are steps that are taking place to interlink today’s technology with the chore of ordering your prescription medicines from the local pharmacist.
A system that has existed for a few years in Australia and is continuing to run is eRx Express which works with a mobile-platform app and QR codes that are printed on prescriptions. In this setup, a user could send a prescription order to their local pharmacy by scanning that QR code. But they would have to go to that pharmacy to collect and pay for their medicines, unless the pharmacy has established a home-delivery arrangement for the patient.
The main benefit is to allow a person to start things happening for a prescription to be filled from home, work or a shopping-centre’s food court and not have to wait around at the chemist’s while it is being filled. This system is part of an IT solution that is being offered to Australian doctors and pharmacists to improve the prescription-management workflow.
NowRx, a Silicon-Valley startup, have taken this further by providing a Skill for the Amazon Alexa and Google Home so you can use these voice-driven home-assistant platforms to order your prescription medicines. They want to make it feasible for you to request, refill or renew your medications with the last four digits of your prescription number.
Like the rest of Silicon Valley with their approach to traditional business models, they see it as a way to take on the traditional local chemist’s shop by running a robot-driven warehouse and home-delivery service, and at the moment, they have 400 Bay Area doctors as part of their network. NowRx uses Amazon and Google as a facilitation path so that their patients’ medical data isn’t held by the home-assistant platforms; something that is set up to avoid storing that data on systems that aren’t compliant with the US’s standards concerning medical-data privacy.
There are some people who could see these systems as trampling on what the pharmacy is about, including the management of a patient’s medication and the face-to-face interaction with the pharmacy’s customer base. But if these systems are set up as something that augments a local pharmacist’s workflow such as providing an express path for the supply of medication integral to a patient’s continual-therapy requirement, they can be seen as legitimate by most communities. This is more so where pharmacists are able to and encouraged to provide supplementary health-care services like vaccinations or first-aid as well as dispensing medication, a practiced performed in some European countries.
One of the analogies that can be related to with these services is when the financial industry started implementing automatic teller machines. There was the initial fear of these machines were about replacing bank teller staff but they ended up being primarily as an express option or an all-hours option for a customer to withdraw cash. In this case, the eRx and NowRx platforms would serve more as an express path for a patient to get to the medicines they need as part of their long-term therapy requirements.