From the horse’s mouth
Amazon is wooing owners corporations, property managers, whole-building landlords and the like towards a customised Alexa experience for residential buildings.
This is expected to be about catering towards people who want the “smart home” within their rented apartment or condominium / strata-plan apartment. It will also be about courting the retirement living, supported accommodation and serviced apartment segments where there are people who support or provide services to residents who live in their own apartments.
This will involve the ability for a property manager or similar entity to purchase and deploy a fleet of pre-programmed Echo smart speakers that work with the pre-provisioned Wi-Fi network and smart-home devices. There will be the ability for these entities to have the Echo devices loaded with off-the-peg or custom Alexa Skills to suit the building’s and residents’ needs. Examples of these could include booking of communal facilities, paying rent or other dues, knowing when building-specific events are scheduled or providing feedback to the property manager or similar entity. It may also be about interlinking entryphone systems to the Alexa device so you can use it to communicate with your visitors and let them in if desired.
At the turnkey level, these Alexa devices will support what the property manager has pre-defined within them and support access to online information and audio services. But users can add their Amazon account to these devices to carry over all Alexa-platform customisations they have established to these speakers. That includes all of the Alexa Skills that the user is currently using with their Alexa platform devices.
As far as I know, these devices will keep users’ data away from the landlords or property managers, assuring some form of user privacy. For turnkey setups, the voice data is purged daily from the speakers, while a “brick wall” exists between the user’s Amazon account data and all pre-configuration data associated with the property. But there are still doubts about any IT service that the likes of Amazon, Google or Facebook offer due to their disdain for end-user privacy.
There will also be the ability for the property manager to remotely reset a device they are responsible for, something that would be important for whenever the residents move out. As well, there will be the ability to run custom skills while an apartment is vacant thus catering for things like guided tours or question-and-answer sessions for prospective tenants / purchasers.
A question that I would have regarding the Alexa for Residential platform is how this kind of setup would work with the “BYO Internet service” arrangement common in countries like Australasia, UK or Europe. It is where residents who are living in their apartments for the long term will choose and set up their own Internet service and home network rather than having their landlord, property manager or similar entity provide and set up this service. Here, it may be about having these devices able to work with the building’s services using the resident’s network and Internet service.
Similarly, how would it cope with residents installing additional Alexa-platform audio devices and wanting to “bind” them to both their own Amazon account and the Alexa For Residential deployment’s configurations. It may be about use of an additional Echo device in another room or to use something like the Echo Show in lieu of the standard Echo speaker that is part of the original setup. There may also be a requirement to support the concurrent use of two Amazon accounts for Alexa platform devices.
To the same extent, there would be the issue of residents bringing in smart appliances like lamps, A/V equipment, robotic vacuum cleaners and the like that suit their needs. In a lot of cases, it is about the users wanting to have their home how they want it and there may be expectations to have the resident-supplied equipment work as though it is part of the whole system.
At the moment, the Amazon Alexa for Residential platform needs to be worked out to answer different residential setup needs, especially to suit the needs of long-term residents.