A recent US District Court (New Jersey) ruling was handed down requiring Avaya to expose maintenance commands for their business phone systems after the jury who heard an antitrust case concerning this company found that they unlawfully prevented maintenance access to these systems for their owners or independent third-party service contractors.
This case was about who can perform repair or maintenance work on IT systems especially where they are becoming more software-defined. The article even mentioned that this is heading out beyond the IT scene towards the maintenance of cars, “white-goods” and similar products especially as more of them have their functionality driven by software.
For example, I know of two friends who have had technicians look at their 30-plus-year-old ovens and the technicians have preferred to keep them going rather than replace them with newer ovens. This is because of issues like continual availability of parts for these stoves and the way that they can be repaired.
Here, it was about who can continue to perform service on the equipment concerned and the availability of the equipment’s owner to gain access to independent experts to keep it going. I see this also opening up doors for third-parties to continue to offer innovative software or other solutions that enhance the equipment or shape it to a user’s needs. This will extend to encouraging the implementation of “open-frame” designs for hardware and software which will push forward a culture of a level playing field and, in some cases, a longer service life for equipment.