Recently, the computer press went in to overdrive about an Amazon Echo setup that unintentionally recorded and forwarded a family’s private conversation and forwarded it to someone in Seattle. Here, the big question that was asked was what was your Amazon Echo or similar smart speaker device recording without you knowing.
Amazon Echo, Google Home and similar voice-driven home-assistant platforms require a smart speaker that is part of the platform to hear for a “wake word” which is a keyword that wakes up these devices and has them listening. Then these devices capture and interpret what you say after that “wake word” in order to perform their function. One of the functions that these devices may perform is audio messaging where they could record a user’s message and pass that message on to another user on the same platform.
I had previously covered the issue of these voice-driven assistants being at risk of nuisance triggering including mentioning about the XBox game console supporting a voice assistant that triggered when an adman on a TV commercial called out a spot-special for the games console by saying “XBox On Sale” or “XBox On Special”.
Here, I recommended the use of a manual “call button” to make these devices ready to listen when you are ready or a “microphone mute” toggle to prevent your device being falsely triggered. As well, I recommended a visual indicator on the device that signals when it is listening. This is a practice mainly done with voice-assistant functionality that is part of a video peripheral’s feature set or software that runs on a platform computing device. Google’s Home smart speaker instead uses the microphone-mute button to allow you to control its microphone.
But you can check what Alexa has been recording from your Amazon Echo or other Alexa-compatible speaker device and delete private material that she shouldn’t have captured. This is also useful if you are troubleshooting one of these devices, identifying misunderstood instructions or are developing an Alexa Skill for the Alexa ecosystem.
- Here you launch the Amazon Alexa mobile-platform app on your smartphone. If you are using the Amazon Alexa Website (http://alexa.amazon.com) as previously mentioned on this site, there is a similar procedure to go about identifying your Amazon Echo sessions.
- Then you tap on the hamburger-shaped “advanced operation” icon on the top left of your screen.
- Tap on Settings to bring up a Settings menu for your setup. Go to the History option in the Alexa Account section of that menu.
- Here, you will see a list of interactions with any Alexa-ecosystem hardware or software front-end related to your Amazon account. These will be categorised by what has been understood and what hasn’t been understood. There is an option to filter the interaction list by date, which is handy if you have made heavy use of your Amazon Echo device through the months and years.
You can play each interaction to be sure of what your Alexa device or software has recorded. With these interactions, the current version of the interface only allows you to delete each unwanted interaction on by one. The effect of the deletion is that the interaction, including the voice recording, disappears from your account and the Amazon servers. But this could degrade your Amazon Alexa experience due to it not having much data to work on for its machine-learning abilities.
Here, at least with the Amazon Alexa ecosystem, you have some control over what has been recorded so you can remove potentially-private conversations from that ecosystem.