Tag: voice-driven personal assistant

Hey Cortana! You can work with GMail

Article

You can now connect Gmail to Cortana for calendar, mail, and contact support | Windows Central

My Comments

Windows 10 Cortana Notebook menu

Select “Connected Services” in Cortana’s notebook

Some of you may just use GMail simply as another Webmail account but you can have client-side access to it from certain email clients like Windows Mail, Outlook or your Android email client. Here, if you are using Windows Mail for example, you may find that you could have Cortana work your account from their simply by adding it to the list of accounts your Windows Mail installation works with.

But you may also just use the Web-based user interface for your GMail account and simply use it also as a contacts and calendar storage for your Android phone, especially if you do upgrade your phone frequently.

Add a Service menu in Windows 10 Cortana Notebook menu

Select GMail as the service to add to Cortana

Here, you can create a direct link between Cortana and your GMail account so you can summon her for information from that account. This can be of importance if you buy the Harman-Kardon Invoke smart speaker which is powered by Microsoft’s Cortana voice-driven personal assistant.

To do this, open Cortana on your Windows 10 computer and click on the Notebook icon. Then click on Connected Services in the menu that pops up. Select “Add a service”, then select “GMail”. Here, you will be asked for your Google username and password that you operate your GMail account with. Enter these credentials and Google will then ask you whether you want to allow Cortana access to your account. Once you assent to this, your GMail details are available to Cortana.

This will become more of a trend as an increasing number of social networks, Webmail services and the like provide the necessary “hooks” to allow the various voice-driven personal assistants to work with their services.

BBC introduces interactive radio drama using Alexa

Article

Amazon Echo on kitchen bench press photo courtesy of Amazon USA

Amazon Echo and similar voice-driven assistants will end up being able to provide voice-driven interactive storytelling

BBC launches interactive voice drama for Amazon Alexa devices | CNet News

My Comments

Any of you who have lived in the UK or other British Commonwealth countries will be familiar with the BBC’s long-time expertise with radio plays. Examples of these include the unforgettable humour of the Goons or the long-evolving countryside drama that is the Archers. If you didn’t hear it on the BBC, you may have heard one of these dramas via a resource available through the Internet or a local public radio station syndicated one or more of the BBC radio plays, making it available to hear through your trusty radio. These are essentially comedy and drama that is delivered through an audio-only medium.

But the BBC are combining this old-time craft of theirs and the concept of the “Choose Your Own Adventure” books to provide an interactive audio drama that you effectively participate in using, at the moment, the Amazon Alexa platform.  “The Inspection Chamber” is a science fiction comedy where you effectively are playing the “extra character” in the show to steer its plot.

It will also be very similar to those text-based adventure games made available through mainframe computers and early home-computer platforms but this effort will be about having a wider vocabulary and natural-language handling.

But I see this as a way to take voice-driven assistants further in the direction of providing entertainment in the form of “Choose Your Own Adventure” interactive storytelling. This could lead to other radio-drama houses and, to some extent, education / training environments taking this concept further to provide voice-driven interactive stories, such as to provide scenario-driven training or language learning.

Google to answer Amazon with their own express shopfront

Article

Walmart voice shopping on Google Home is now live | CNet

Anti-Amazon Alliance Ad Unites Google, Walmart, Target, Costco And More | AdAge

From the horse’s mouth

Google

Google Express shopfront

Google Express TV ad (North America) – Tap or click to play

My Comments

The voice-driven home-assistant war between Google and Amazon has heated up further. This time, it is taking place in the form of express online shopping services where you can ask the assistant to order common household items and have them delivered to you. Here, it is more focused on you knowing what you are after and wanting to purchase a particular item of a kind.

Amazon has established this service through the Prime marketplace which requires a paid membership with them. This works with the Amazon Dash “push-to-order” infrastructure which is based around network-connected buttons and appliances with similar functionality available from their control surfaces; along with their Alexa voice-driven home assistant.

But Google answered them by offering the Google Express online storefront which works with third-party retailers that have partnered with Google. There is no paid subscription or membership fee and the goods can be delivered for free subject to the retailer’s free-delivery requirements like minimum order value.

At the moment, Google Express is partnering with Walmart, Toys R Us, Costco, Whole Foods and Target; all who are household names in the USA. But Google has pushed out their Google Home voice-driven home assistant to other countries like most of Western Europe, Canada, Australia and New Zealand with some of these countries not yet supporting Amazon Alexa.

If Google wanted to establish local presence for Google Express with markets that have Google Home established, they would have to work with local household names in the retail scene. This may be about dealing with one or more local full-line supermarket / hypermarket chains who have a strong presence in these other countries as in Tesco or Sainsburys in the UK; Auchan or Carrefour in most of Continental Europe; or Coles or Woolworths in Australia.

Of course, a question that can be easily raised is whether the express online shopping platforms that Amazon and Google are pushing are being seen as an intent to “rub out” the convenience stores, mid-size supermarkets and the like that exist close to people’s homes. A similar question was raised regarding the arrival of automatic teller machines and their impact on smaller bank branches. Here, these machines were seen more as an “express” path or “always-available” path for the common bank transactions while the branches were able to serve people whose banking needs were met better through in a “face-to-face” manner. But in the case of the convenience stores and mid-size supermarkets, these places may suit people who prefer to visit a place and buy many goods or services or do their shopping “face-to-face”.

But operating Google Express as simply an “interface” storefront between their platforms and third-party retailers may allow them to deal with more of these retailers rather than run their own online store. As well, Apple, Microsoft and Samsung need to watch what is going on in this space especially as the idea of express online shopping is something that will be part of the competitive platform that is the voice-driven home assistant.

Bose offers headphones optimised for Google Assistant

Article – From the horse’s mouth

Bose QuietComfort QC35 II noise-cancelling Bluetooth headset optimised for Google Assistant - Press picture courtesy of Bose Corporation

Bose QuietComfort QC35 II noise cancelling Bluetooth headset optimised for Google Assistant – a sign of things to come for mobile audio accessories

Google

Headphones optimized for the Google Assistant (Blog Post)

Bose

Redefines Sport Headphones with Truly Wireless SoundSport Free (Press Release)

QuietComfort QC35 II Wireless Headphones (Product Page – USA)

– Bluetooth circum-aural closed-back noise-cancelling headset

My Comments

A trend that will be surfacing with the voice-driven personal assistants is that the speaker or headset device doesn’t need to be directly connected to a home network to access the Internet.

Here, some of these devices will connect to a computer or mobile device via Bluetooth or a similar technology but work in an “app-cessory” manner with a vendor-supplied app. Here, this app will serve as a gateway to a voice-driven personal assistant platform which can be hosted natively or through an add-on app, with this function activated through a dedicated button on the audio accessory device.

The first example of these is the Bose QuietComfort QC35 II which is an active noise-cancelling over-the-ear headset, but this setup will also appear with more headphones products from Bose. In this case, the headset connects to the smartphone via Bluetooth and works with a Bose-supplied control app but works hand in glove with the Google Assistant app, available for Android and iOS.

But all audio accessories should be able to work with Siri, Google Now, Bixby and Cortana

There is a special button on the Bose QuietComfort headset that is mapped by the control app to trigger Google Assistant while messages that come in are read by Google Assistant in a text-to-voice manner. You will expect the Google Assistant to do what it can including providing voice-driven access to resources. This is while the headset is optimised to work at its best with voice recognition even when faced with noisy environments like public transport.

As I was highlighting in the last paragraph, such devices will be acoustically optimised for error-free voice recognition, preferably with the chosen platform. One method that will be commonly used would be to implement a microphone array that uses the multiple microphones to focus on the user’s voice.

This will be augmented with dynamic sound enhancement for the voice-driven personal assistant platform so that you can hear the personal assistant clearly when it replies.

But could these headphones and speakers be seen as a gimmick when any wired or Bluetooth headset can work with your mobile platform’s integral voice assistant without the need for any extra software? This is where you can, for example, dwell on the “call” button on your headset to invoke Siri or Google Now, then interact with that assistant to make a call or send a message for example.

Personally, I would just like to see the voice-recognition abilities of an audio accessory improved so that they can work with whichever voice-driven personal assistant you use. This would be in the form of something like microphone arrays or something similar, along with a standard function mapping for voice-assistant buttons. Similarly, audio adaptors and wearables like smartwatches and fitness bands could be focused towards supporting the “visual component” of voice-driven personal-assistant platforms by showing visual information on their displays that augment the voice-driven experience.