From the horse’s mouth
Recently Google stepped ahead by providing North American Google Home users the ability to make landline and mobile phone calls across the USA and Canada from their Google Home device. Amazon couldn’t take this lying down so they added the ability to call any landline or mobile phone in the USA, Canada and Mexico to their Alexa Calling and Messaging functionality. Here, you can say a phone number that you want Alexa to call and she will call that. This also applies to any contact in your mobile phone’s contact list that is bound with your Alexa setup.
You still had the same limitations that were associated with Google Home’s calling functionality where your caller wouldn’t see your phone number on their Caller ID display. Nor could you take calls through Alexa or use the 911 national-emergency-number service to call for help.
But Amazon took this further by offering the Echo Connect which is a telephony interface device that connects between your home network and your standard telephone line or VoIP adaptor’s “FXS” socket. What this box really does is create a connection to your regular telephone service so you can use any Alexa-based device to make or take calls as if you are using your ordinary old telephone.
But they could improve on this by offering the Echo Connect functionality as software to be integrated in VoIP-capable Internet gateway devices so you don’t have to add extra boxes to your home network in order to provide this functionality. Similarly, they could look towards providing exchange-side software for telephone exchange / central-office equipment to facilitate a full-function landline telephone bridge for existing telephone-service customers.
When you make calls using the Echo Connect, your phone number will show up in your caller’s phone’s caller-ID display. In most cases, this would show up as a reference to whoever is calling you. Similarly, if someone rings you, Alexa will announce who it is that is calling you including the name of the contact in the previously-mentioned mobile contact list. Then you just ask Alexa to answer the call if you want to and your Echo device works like a speakerphone. Add to this the ability to call 911 from your Amazon Echo if you had to.
Again, this would be seen as retrograde with millennials who see the maintenance of a home phone line as being too quaint and outdated, whereupon you should “get with the program” and use a smartphone, preferably an iPhone, as you only telephony device. But these phones are still being seen as a common “catch-all” contact number for a household or for older people who have lived with the traditional telephone. The latest Amazon and Google efforts are carrying this concept of the traditional landline number over to the current online era. Infact, through the use of the Echo Connect device, Amazon have been the first company to enable their voice-driven home assistant platform serve the role of the traditional landline telephone in the context of both making and taking calls.