A very common issue affecting multiple-premises buildings like apartment blocks, office blocks and shopping centres is the provision of wireline telecommunications infrastructure through these buildings to serve tenants or lot owners who want to benefit from services offered through the infrastructure. Here, there can be problems regarding the landlord or other powers-that-be who have oversight of the building accepting the installation of such infrastructure.
The United Kingdom are facing this problem with their large multi-premises buildings but in a particular way. There, most of these buildings are owned by a single landlord who leases out each premises i.e. an apartment or retail / office space to a tenant in exchange for monthly rent. But the landlords tend to gain a lot of “clout” when it comes to permitting infrastructure to be deployed through a building.
What has been happening with deployment of next-generation broadband infrastructure in these buildings is that some landlords are not responding to requests regarding this infrastructure existing in their buildings. This is compared to most landlords taking up the offer on next-generation broadband through their building due to this giving the building or the lettable space more marketable value.
It is seen as an aggravating issue as multiple regional broadband infrastructure providers are setting up shop in different villages, towns and cities across the country in order to provide cost-effective Gigabit internet service to its citizens.
A new law, the Telecommunications Infrastructure (Leasehold Property) Act 2021, has been enacted through the whole of the UK to answer this matter. This allows a telecommunications infrastructure network provider to deploy broadband infrastructure through a multiple-premises building or similar leasehold building.
It facilitates an improved tribunal-based dispute-resolution mechanism as well as an obligation on landlords to facilitate the deployment of digital infrastructure through their buildings. These actions come in to play when the landlord has repeatedly failed to respond to requests from an ISP to install a broadband connection that the tenant has requested.
A lot of the talk of this law was focusing on pure-play residential developments i.e. apartment blocks and towers. But there is effectively the idea to extend the scope of this law to cover commercial-focused developments like office blocks and shopping centres. I also see this encompassing mixed-use developments that have commercial and residential premises, as is increasingly the trend especially with apartment blocks having the ground floor or the first few floors having commercial or retail premises.
Of course, the questions that come up include who assumes responsibility for the installation and maintenance of any infrastructure between the communications room and the individual premises. It also includes whether that infrastructure belongs to the landlord or the network provider.
It will undergo periodic review and refinement processes as what a well-oiled legislative instrument should be doing. But I also see this benefiting network infrastructure operators who serve dense urban areas where many large apartment blocks and high-rise developments exist.
An issue that has to be looked at during this review cycle is situations where multiple network infrastructure providers approach a building’s landlord and seek to arrange connection. Here, it will be about whether unnecessary duplication of “communications-closet to premises” infrastructure should take place especially if such infrastructure is of the same medium like optical fibre, RF coaxial cable or Cat5 Ethernet. It is a situation that will come about as the Internet service becomes more competitive in the UK’s urban areas and multiple service providers will knock on a landlord’s door or tout tenants for their services.
Then there will be the question of whether a landlord must rent out roof space on their multiple-premises building for RF-based communications services like 5G small-cell base stations, digital-broadcasting infill repeaters or business-radio transmitters. This question will be distinct due to the building’s premises tenants not directly benefiting from the infrastructure and will encompass the installation of associated power and wireline backhaul infrastructure.
At least there are processes in place to make sure that large multiple-premises buildings in the UK will benefit from ultrafast broadband Internet services.
In some countries like the UK, Australia and Germany, regional broadband infrastructure providers set up shop to provide next-generation broadband to a particular geographic area within a country.
This is used to bring next-generation broadband technology like fibre-to-the-premises to homes and businesses within that geographic area. But let me remind you that fibre-to-the-premises isn’t the only medium they use — some of them use fixed wireless or a fibre-copper setup like HFC cable-modem technology or fibre + Ethernet-cable technology. But they aren’t using the established telephone network at all thus they stay independent of the incumbent infrastructure provider and, in some areas like rural areas, that provider’s decrepit “good enough to talk, not good enough for data” telephone wiring.
In the UK especially, most of these operators will target a particular kind of population centre like a rural village cluster (Gigaclear, B4RN, etc), a large town or suburb (Zzoom), city centres (Cityfibre, Hyperoptic, etc) or even just greenfield developments. Some operators set themselves up in multiple population centres in order to get them wired up for the newer technology but all of the operators will work on covering the whole of that population centre, including its outskirts.
This infrastructure may be laid ahead of the incumbent traditional telco or infrastructure operator like Openreach, NBN or Deutsche Telekom or it may be set up to provide a better Internet service than what is being offered by the incumbent operator. But it is established and maintained independently of the incumbent operator.
Internet service offerings
Typically the independent regional broadband infrastructure providers run a retail Internet-service component available to households and small businesses in that area and using that infrastructure. The packages are often pitched to offer more value for money than what is typically offered in that area thanks to the infrastructure that the provider controls.
But some nations place a competitive-market requirement on these operators to offer wholesale Internet service to competing retail ISPs, with this requirement coming in to force when they have significant market penetration.That is usually assessed by the number of actual subscribers who are connected to the provider’s Internet service or the number of premises that are passed by the operator’s street-level infrastructure. In addition, some independent regional infrastructure providers offer wholesale service earlier as a way to draw in more money to increase their footprint.
This kind of wholesale internet service tends to be facilitated by special wholesale Internet-service markets that these operators are part of. Initially this will attract boutique home and small-business Internet providers who focus on particular customer niches. But some larger Internet providers may prefer to take an infrastructure-agnostic approach, offering mainstream retail Internet service across multiple regional service providers.
Support by local and regional government
Local and regional governments are more likely to provide material and other support to these regional next-generation infrastructure operators. This is to raise their municipality’s or region’s profile as an up-to-date community to live or do business within. It is also part of the “bottom-up” approach that these operators take in putting themselves on the map.
In a lot of cases, the regional next-generation infrastructure providers respond to tenders put forward by local and regional governments. This is either to provide network and Internet service for the government’s needs or to “wire up” the government’s are of jurisdiction or a part thereof for next-generation broadband.
There will have to be legislative enablers put forward by national and regional governments to permit the creation and operation of regional next-generation broadband network infrastructure. This could include the creation and management of wholesale-broadband markets to permit retail-Internet competition.
There is also the need to determine how much protection a small regional infrastructure operator needs against the incumbent or other infrastructure operators building over their infrastructure with like offerings. This may be about assuring the small operator sufficient market penetration in their area before others come along and compete, along with providing an incentive to expand in to newer areas.
It will also include issues like land use and urban planning along with creation and maintenance of rights-of-way through private, regulated or otherwise encumbered land for such use including competitors’ access to these rights-of-way.
That also extends to access to physical infrastructure like pits, pipes and poles by multiple broadband service providers, especially where an incumbent operator has control over that infrastructure. It can also extend to use of conduits or dark fibre installed along rail or similar infrastructure expressly for the purpose of creating data-communications paths.
That issue can also extend to how multiple-premises buildings and developments like shopping centres, apartment blocks and the like are “wired up” for this infrastructure. Here, it can be about allowing or guaranteeing right of access to these developments by competing service providers and how in-building infrastructure is provided and managed.
The need for independent regional next-generation broadband infrastructure
But if an Internet-service market is operating in a healthy manner offering value-for-money Internet service like with New Zealand there may not be a perceived need to allow competing regional next-generation infrastructure to exist.
Such infrastructure can be used to accelerate the provision of broadband within rural areas, provide different services like simultanaeous-bandwidth broadband service for residential users or increase the value for money when it comes to Internet service. Here, the existence of this independent infrastructure with retail Internet services offered through it can also be a way to keep the incumbent service operator in check.
The UK is still pushing on with the idea of providing gigabit-class broadband in to its rural areas in a few different ways. It is becoming very real as COVID-19 validated the concept of working from home and has made the idea of “tree-changes” to rural areas more appealing.
Government assistance being provided
At the moment, the government is providing national-level financial help to these rural communities, especially those that are relatively distant. This is in the from of subsidising connections to current-specification gigabit broadband Internet through the implementation of a voucher scheme. It is also being supported by local-government funding in some areas thus making these efforts more affordable. The driver will be to have the Internet connection future-proofed to suit newer connection needs.
Here, it’s about subsidising costs associated with activity necessary to bring broadband out to distant areas like digging long trenches to lay fibre-optic cabling. This is something that most commercial operators would find difficult to cover out of their budgets alone.
Of course a lot of this effort is being driven by a number of independent broadband networks who are laying down their own infrastructure in to these areas. Some of these efforts like Gigaclear are ordinary businesses while some like B4RN are co-operatives that have local help towards laying down infrastructure through the rural areas. It is seen as a way to sidestep the likes of Openreach who may see the rural market as being less profitable to have to current specification.
Wholesale broadband market for independent infrastructure providers
The UK market is gaining an increasing number of independent broadband Internet infrastructure providers who are courting particular geographical areas, be it large cities or rural areas. Examples of these include Gigaclear and B4RN serving rural communities, through Zzoom who serve large towns and suburbs, to Hyperoptic and Cityfibre who serve large cities. Most of them offer very-high-bandwidth service using fibre-optic technology, usually fibre-to-the-premises and offer this service on a retail footing.
Another factor that is being considered is to give independent network infrastructure operators access to the wholesale broadband trading market. This is so they can allow retail Internet service providers to buy bandwidth on their networks to sell to end-users, which is part of a lively competitive Internet-service market.
The main issue that plagues independent network infrastructure providers is the fact they can only sell wholesale access to retail ISPs directly. That makes it hard for a retail ISP or telco to buy bandwidth on multiple infrastructure providers serving many communities and they would have to deal one-to-one with each infrastructure provider. It may appeal to a speciality ISP who provides bespoke Internet services to particular user groups but wouldn’t satisfy ISPs targeting the mass market.
It makes it also confusing to end-users who want to take advantage of a particular technology offered by one or more of these providers but want to be sure of what is offered on their platform and by whom. This includes knowing who will offer their Internet service and at what prices. As well, there is the difficulty associated with admitting competing providers to these networks to permit a highly-vibrant broadband market using these technologies.
The UK’s independent infrastructure providers are working towards a wholesale-broadband market that simplifies the processes required of retail ISPs to buy wholesale bandwidth (and operating rights) in multiple communities. The ability to easily sell bandwidth wholesale may make it more economically feasible for independent infrastructure providers to build out in to more areas due to tbem being able to sell more of the bandwidth and recoup infrastructure costs quickly.
Here, these infrastructure providers offer the bandwidth to ISPs in an aggregate approach. As well, there will be mechanisms that will exist to facilitate the switching of a connection between ISPs who use the same infrastructure. The
I also see this facilitating the ability for retail ISPs to provide single-pipe triple-play services to residential customers using the independent infrastructure providers. This means that customers could benefit from packages that have landline telephony, multichannel pay-TV and broadband “hot and cold running” Internet through the same connection on the same account. It would mean that moving to that large AGA-stove-equipped farmhouse won’t have you forego the cost-savings associated with these packages when you want landline telephony, pay TV and an Internet connection at the farmhouse.
A question that can easily arise is the possibility for a retail ISP to offer its services on multiple infrastructure providers that serve the same geographic area. In the UK, it could be an independently-operated fibre-to-the-premises network or it could be Openreach’s infrastructure for example.
This may be of benefit with providing all levels of service within a neighbourhood even if different providers offer differently-capable infrastructure to that neighbourbood. Or it can be about assuring service competition when there are exclusionary agreements regarding access to a premises for supplying network infrastructure.
Britain is still keeping its foot on the accelerator regarding the availability of current-specification. Here, it will have to be about public subsidies for reaching hard-to-reach rural areas along with measures to assure competitive Internet service to current specifications.
Gigaclear underscores the value of infrastructure-level competition
An issue that will be worth raising regarding the quality of service for newer high-speed fixed-line broadband services is the existence of infrastructure-level competition.
When we talk of infrastructure for a fixed-line Internet service, we are talking of copper and/or fibre-optic cabling used to take this service around a neighbourhood to each of the customers’ premises.
Then each premises has a modem of some sort, that in a lot of cases is integrated in the router, which converts the data to a form that makes it available across its network. A significant number of these infrastructure providers will supply the modem especially if they cannot provide a “wires-only” or “bring your own modem” service due to the technology they are implementing and, in a lot of these cases, will legally own the modem.
In Europe, Australia and some other countries, this broadband infrastructure is provided by an incumbent telco or an infrastructure provider and multiple retail-level telecommunications and Internet providers lease capacity on this infrastructure to provide their services to the end-user. This is compared to North America where an infrastructure provider exclusively provides their own retail-level telecommunications and Internet services to end users via their infrastructure.
In a lot of cases where multiple retail telecommunications and Internet providers use the same infrastructure, the incumbent telco may be required to divest themselves of their fixed-line infrastructure to a separate privately-owned or government-owned corporation in order to satisfy a competitive-service requirement. This means that they cannot provide a retail Internet or telecommunications service over that infrastructure at a cost advantage over competitors offering the same service over the same infrastructure. Examples of this include Openreach in the UK, NBN in Australia and Chorus in New Zealand.
A problem with having a dominant infrastructure provider is that there is a strong risk of this provider offering to retail telecommunications providers and their end-users poor value for money when it comes to telecommunications and Internet services. It also can include this provider engaging in “redlining” which is the practice of providing substandard infrastructure or refusing to provide any infrastructure to neighbourhoods that they don’t perceive as being profitable like those that are rural or disadvantaged.
Some markets like the UK and France implement or encourage infrastructure-level competition where one or more other entities can lay their own infrastructure within urban or rural neighbourhoods. Then they can either run their own telecommunications and Internet services or lease the bandwidth to other companies who want to provide their own services.
Where infrastructure-level competition exists, there are at least two different providers who provide street-based infrastructure for telecommunications and Internet service. The providers may run their own end-user telecommunications and Internet services using this infrastructure and/or they simply lease the bandwidth provided via this infrastructure to other retail Internet providers to provide these services to their customers.
Some competitors buy and use whatever “dark fibre” that exists from other previous fibre-optic installations to provide this service. Or they provide an enterprise communications infrastructure for government or big business in a neighbourhood but use dark fibre or underutilised fibre capacity from this job for offering infrastructure-level competition in that area.
As well, larger infrastructure operators who pass many premises in a market may be required to open up their infrastructure to telcos and Internet service providers that compete with their retail offering. This is something that ends up as a requirement for a highly-competitive telecommunications environment.
This kind of competition allows a retail-level telco or ISP to choose infrastructure for their service that offers them best value for money. This is more important for those retail-level ISPs and telcos who offer telecommunications and Internet to households and small businesses. As well, whenever a geographic area like a rural neighbourhood or new development is being prepared for high-speed broadband Internet, it means that the competing infrastructure providers are able to offer improved-value contracts for the provision of this service in that area.
Infrastructure-level competition also allows for the retail-level providers to innovate in providing their services without needing to risk much money in their provision. It can allow for niche providers such as high-performance gaming-focused ISPs or telcos that offer triple-play services to particular communities.
There is also an incentive amongst infrastructure providers to improve their customer service and serve neighbourhoods that wouldn’t otherwise be served. It is thanks to the risk of retail ISPs or their customers jumping to competitors if the infrastructure provider doesn’t “cut the mustard” in this field. As well, public spending on broadband access provision benefits due to the competition for infrastructure tenders for these projects.
What needs to happen
An issue commonly raised by independent infrastructure providers who are the first to wire-up a neighbourhood is the time they have exclusive access to that market. It is raised primarily in the UK by those independent infrastructure providers like Gigaclear or community infrastructure co-operatives like B4RN who have engaged in wiring up a rural community with next-generation fibre-optic broadband whether out of their pocket or with financial assistance from local government or local chambers of commerce.
This is more so where an established high-profile infrastructure provider that has big-name retail Internet providers on its books hasn’t wired-up that neighbourhood yet or is providing a service of lower capability compared to the independent provider who appeared first. For these independent operators, it is about making sure that they have a strong profile in that neighbourhood during their period of exclusivity.
Then, when the established infrastructure provider offers an Internet service of similar or better standard to the independent provider, the situation is described as a “build-over” condition. It then leads to the independent provider becoming a infrastructure-level competitor against the established provider which may impinge on cost recovery as far as the independent’s infrastructure is concerned. Questions that will come up include whether the independent operator should be compensated for loss of exclusivity in the neighbourhood, or allowing a retail ISP or telco who used the independent’s infrastructure to offer their service on the newcomer’s infrastructure.
Pits, Poles and Pipes
Another issue that will be raised is the matter of the physical infrastructure that houses the cable or fibre-optic wiring i.e. the pits, poles and pipes. These may be installed and owned by the telecommunications infrastructure provider for their own infrastructure or they may be installed and owned by a third-party operator like a utility or local council.
The first issue that can be raised is whether an infrastructure provider has exclusive access to particular physical infrastructure and whether they have to release the access to this infrastructure to competing providers. It doesn’t matter whether the infrastructure provider has their own physical infrastructure or gains access rights to physical infrastructure provided by someone else like a local government or utility company.
The second issue that also can crop up is access to public thoroughfares and private property to install and maintain infrastructure. This relates to legal access powers that government departments in charge of the jurisdiction’s regulated thoroughfares like roads and rails may provide to the infrastructure provider; or the wayleaves and easements negotiated between property owners and the infrastructure provider. In the context of competitive service, this may be about whether or not an easement, for example, is exclusive to a particular infrastructure provider.
Then there is the issue of sustainable competition within the area. This is where the competitors and the incumbent operator can make money by providing infrastructure-level Internet service yet the end-users have the benefits of a highly-competitive market. A market with too much competition can easily end up with premature consolidation where various retail or infrastructure providers cease to exist or end up merging.
Typically the number of operators that can sustainably compete may he assessed on the neighbourhood’s adult population count or the number of households and businesses within the neighbourhood. Also it can be assessed on the number of households and businesses that are actually taking up the broadband services or likely to do so in that neighbourhood.
Retail providers having access to multiple infrastructure providers
An issue that will affect retail-level telcos and ISPs is whether they have access to only one infrastructure operator or can benefit from access to multiple operators. This may be an issue where the infrastructure operators differ in attributes like maximum bandwidth or footprint and a major retail-level operator want to benefit from these different attributes.
In one of these situations, a retail-level broadband provider who wants to touch as many markets as possible may use one infrastructure provider for areas served by that provider. Then they use other providers that serve other areas that their preferred infrastructure provider doesn’t touch yet. This may also apply if they want to offer service plans with a particular specification offered by an infrastructure provider answering that specification but competing with the infrastructure provider they normally use.
Then there is the issue of multiple-premises buildings and developments where there is a desire to provide this level of service competition for the occupants but offer it in a cost-effective manner.
This may be answered by each infrastructure provider running their own wiring through the building but this approach leads to multiple wires and points installed at each premises. On the other hand, an infrastructure cable of a particular kind could be wired through the building and linked using switching / virtual-network technology to different street-side infrastructures. This could be based on cable technology like VDSL, Ethernet or fibre-optic so that infrastructure providers who use a particular technology for in-building provision use the infrastructure relating to that technology.
Estate-type developments with multiple buildings may have questions raised about them. Here, it may be about whether the infrastructure is to be provided and managed on a building-level basis or a development-wide basis. This can be more so where the multiple-building development is to be managed during its lifetime as though it is one entity comprising of many buildings.
Then there is the issue of whether the governing body of a multiple-premises development should be required to prevent infrastructure-provider exclusivity. This can crop up where an infrastructure provider or ISP pays the building manager or governing body of one of these developments to maintain infrastructure exclusivity perhaps by satisfying the governing body’s Internet needs for free for example.
In all of these cases, it would be about making sure that each premises in a multiple-premises development is able to gain access to the benefits of infrastructure-level competition.
The idea of infrastructure-level competition for broadband Internet is to be considered of importance as a way to hold dominant infrastructure providers to account. Similarly, it can be seen as a way to push proper broadband Internet service in to underserved areas whether with or without public money.
While the “gilets jaunes” were protesting about the cost of living in France, Free.fr had just launched a long-awaited successor to the Freebox Révolution modem-router and media player setup.
The Freebox Révolution was a device symbolic of the highly-competitive telecommunications and Internet-service market that exists in France. It is a xDSL modem-router with an Ethernet connection and a NAS that is also a DLNA-compliant media server. It works with a set-top media player that has an integrated PVR and Blu-Ray player. But over the years, these units took on new functionality that was extraordinary for carrier-provided equipment such as VPN endpoint and Apple AirPlay functionality. Infact I saw it as a benchmark for devices supplied by telcos and ISPs for Internet access when it came to functionality.
Here, there are two systems – one called the Freebox Delta which is positioned at the premium end of the market, and the other called the Freebox One which is positioned as an entry-level offering.
The Freebox Delta has a server unit which combines a modem-router and a NAS that is equivalent to a baseline 4-bay standalone NAS. The WAN (Internet) side can work with a 10Gb fibre connection, an xDSL connection or a 4G mobile broadband connection. But it is the first modem-router that can aggregate the bandwidth of an xDSL connection and a 4G mobile broadband connection for increased throughput.
On the LAN side, there is a Wi-Fi 5 (802.11ac) connection working across three bands and implementing MU-MIMO wireless connectivity. It is in conjunction with an integral four-port Gigabit Ethernet switch. There is the ability to link to the Freebox Delta Player in another room using the FreePlugs which are Gigabit HomePlug AV2 adaptors that Free.fr provides but these are actually network adaptors that use the USB-C peripheral connection approach.
The VoIP functionality that any “box” service offered by the French carriers provides has an RJ11 endpoint for a telephone as well as a DECT base station. There is a USB-C connection along with NFC support.
But Free.fr are even having the Freebox Delta as part of a home-automation system by providing hardware and software support for home-automation hub functionality. It is thanks to Free’s partnership with the Sigfox smart-home software platform. This is based around Zigbee technology with Free.fr and others supplying “smart-home” devices complying with this technology.
The Freebox Delta Player is effectively a connected speaker made by Devialet, a French hi-fi name of respect when it comes to speaker. But it is a soundbar that uses 6 drivers to yield effectively a 5.1 surround-sound experience.
It can yield pictures to the 4K HDR 10 standard using an HDMI 2.1 socket compliant with the HDCP 2.2 standard and supporting eARC audio transfer that allows for best use with 4K UHD TVs. There is also a DVB-T2 tuner for over-the-air digital TV. You can control the Freebox Delta Player using a wirelessly-charged touchscreen remote which charges on a Qi-compliant wireless charging plate integrated in this media player. Let’s not forget that this device is up-to-date by implementing USB-C peripheral connectivity for two peripherals.
The Freebox Delta will cost EUR€480 to buy, with payment options of EUR€120 per month over 4 months, EUR€10 per month over 48 months or the full upfront price being paid. The service will cost at least EUR€49.99 per month.
Freebox One – the entry-level solution
The Freebox One is an entry level single-piece multimedia player and modem-router unit. This will have a Gigabit Fibre and xDSL connectivity on the WAN (Internet) side and Wi-Fi 5 (802.11ac) and four Gigabit Ethernet ports on the LAN side. There will be the DECT VoIP base for the telephony function along with a DVB-T connection for digital TV. It can work with 4K HDR 10 via an HDMI 2.1 (HDCP 2.2 compliant) port for your 4K UHDTV.
It has a front-panel display that is similar to the previous generation of Freebox systems. You can get this device for EUR€29.99 per month for first year, EUR€39.99 per month as a Freebox hardware-and-services package of the kind you get in France.
With both Freebox systems, I would expect that Free.fr will regularly release new firmware that will add extra functionality to these devices over the years. When you get these “boxes”, you will find that there is more of an incentive to visit the “mis à jour” part of the user interface and frequently update their software.
By offering the Freebox Delta for sale rather tied with a multiple-play service package, Free.fr wants to be able to sell this unit as a device you can use with other services. This means that they can put themselves on the same footing as AVM by being another Continental-European source of highly-capable always-updated consumer premises equipment for your home network.
But what needs to happen is for the European consumer IT firms to create hardware and software platforms that can effectively answer what Silicon Valley has to offer. Who knows which European companies will end up as the “Airbus” or “Arianespace” of consumer and small-business IT?
Australia, the UK and New Zealand have approached the idea of encouraging telecommunications competition in the fixed-line space by detaching the fixed-line infrastructure from the incumbent telco. In Australia, this was with NBN as effectively a public entity buying this infrastructure from Telstra and Optus, or New Zealand who had Telecom NZ split in to Spark as a telecommunications reseller and Chorus as an infrastructure entity.
The Australian and New Zealand effort had an emphasis on creating greater distance between the incumbent telecoms service reseller and the infrastructure entity with a stronger clear-cut emphasis on the infrastructure entity not favouring the incumbent telecoms reseller. This was through effective legal separation of these companies in a manner that they couldn’t control each other.
But the UK implemented a similar plan for splitting British Telecom by having the fixed-line infrastructure managed by Openreach and BT being a telecoms reseller. But there wasn’t a strict legal delineation between these two companies and this closeness allowed Openreach to continue to operate in the same manner as BT did when it was the UK’s incumbent telco monopoly. This led to poor-quality service and poorly-maintained infrastructure, with BT Openreach ending up with an Internet-wide nickname of “Openwretch”.
The underinvestment in the infrastructure by Openreach was to satisfy BT’s ends rather than providing a high-quality service that would benefit competing telcos or ISPs using that infrastructure. This also rubbed off on the competitors’ customer base with the reduced service reliability and often happened when new technology was being delivered by Openreach. Let’s not forget issues like “cherry-picking” areas that get fibre-to-the-premises broadband or whether rural areas get decent broadband.
New Ofcom regulations were implemented in the UK with the requirement for Openreach to be a company that is legally separate from BT. This meant that they had their own legal identity (Openreach Limited) with its own board of directors and with its staff working for that company. This is meant to effectively permit its own corporate governance that is independent from BT.
There will be the issue of logically moving the employee base to this new identity including rearranging the pensions arrangement for the staff. Let’s not forget that there will be a strong marketing and PR effort directed towards the stakeholders to “refresh” the Openreach image, perhaps with a new brand.
What is meant to happen is that competing telcos and ISPs will he required to have access to the same technology on the same footing as BT. This will also be underscored by newer tougher minimum quality standards including more fibre-to-the-premises broadband deployment across the UK.
There are newer market dynamics affecting the availability of infrastructure for residential and small/medium-business telecommunications and Internet service in the UK. Here, an increasing number of infrastructure providers like Cityfibre, Hyperoptic, Gigaclear and B4RN are providing infrastructure-level competition in various urban and rural areas. This is along with an increasing number of full-fibre installations taking place.
The issues that will crop up include Openreach outbuilding the infrastructure-level competitors in urban areas, especially if they can effectively “possess” a building, street or neighbourhood by having exclusive infrastructure rights to that area. Here, the risk that is being highlighted is the possible market consolidation due to competitors being driven out of business or taken over. I also see this risk affecting ISPs or telcos, especially small-time or boutique operators, who prefer to deal with particular infrastructure providers not being able to operate or being forced to use one of a few providers.
Then there will become the issue of what level of competition is sustainable for the UK’s telecommunications and Internet-service market. It is also a question that can affect any market heads towards or already has infrastructure-level competition for their Internet and telecommunications.
This question can affect ISPs / telcos, end-users, local government and premises owners. A core factor that will come in to play here is what kind of access is granted by an infrastructure provider to retail-level telecommunications / Internet providers on business terms that facilitate competitive operation.
-The factors that come in to play include whether there is an innovation culture where the operators can differentiate themselves on more than just price; and what service price level the market can go below before companies can’t operate profitably. Then there is the issue of whether the UK market really expects a pure-play Internet-only operation from these providers; or a multiple-play operation with fixed-line or mobile telephony, pay-TV or other online services. That also includes the existence of franchised IP-based telephony, pay-TV and other services that will be pitched towards retail-level telcos and ISPs who don’t offer these services.
What I see of the recent activity in making Openreach a company legally-independent from BT is that it is a sign of enabling proper competition for the UK’s telecommunications and Internet services for households and small businesses.
Over the last few years, it has become much easier for the incumbent “Baby Bells” and cable-TV companies to get away with providing a customer-hostile service to most of the USA’s Internet users. This has manifested through onerous terms and conditions, price gouging and poor customer-service quality from these businesses so much so that the average American doesn’t have any faith in them for their telecommunications services.
Lexington to keep the city from heading back to the Ma Bell days
It is while these established telcos and cablecos keep lobbying federal, state and local governments to prohibit the deployment of competitive telephony and Internet service and even have a new FCC chairman as their lapdog. In some ways, I describe this current situation as leading the USA’s telecommunications, cable-TV and Internet-service market back to the “Ma Bell” days before Carterfone and the AT&T breakup decree.
But Lexington, Kentucky have undertaken local-government action to facilitate competitive Internet service.
This was achieved through an emergency meeting of the municipal council to open the doors for MetroNet to set up shop in Lexington and provide their own Gigabit fibre-optic infrastructure in order to offer competing Internet service. It was in response to Charter, an incumbent cable-TV company offering cable-modem broadband, taking over Time-Warner Cable and Bright House Networks thus leading to rubbishy customer service and price-gouging.
Regular readers will be aware of the values of a next-generation broadband network based on Gigabit fibre technology. Here, these include home users benefiting form Internet-delivered 4K UHDTV content being quickly streamed or downloaded or reduced lag for online gameplay. Business users and people working from home can also benefit from being able to upload and download business-critical data quickly, implement streamed-video delivery without issues and see reliable use of cloud-driven “as-a-service” computing, amongst other things.
The fibre-optic service is to start coming on line late Northern Summer. Initially it will be rolled out to the area bracketed by east of Lexington’s downtown area and north of Richmond Road, East New Circle Road and the I-75 Interstate highway. The work had started off in January this year and is progressing smoothly.
The goal is to make Lexington, Kentucky the second Gigabit City in the USA, after Chattanooga in the neigbouring state of Tennessee. Here, the Chattanooga effort was facilitated by the city’s Electrical Power Board in 2009. The goal will also be for Lexington to be the USA’s largest Gigabit City. But could these efforts come on as a way to light up various Southern states of the US as places to conduct tech-focused business?
As has been achieved with real service competition especially on an infrastructure level, it will mean that the incumbent operators will have to lift their game to maintain customer loyalty. Infact Charter have registered interest to offer Gigabit-speed cable modem service in a few of their markets but could this competitive pressure have it happening in Lexington?
Recently, Radio Bay FM in Geelong broadcast an interview about Spirit Telecom setting up shop in this regional boom-city. Here, Roxie Bennett interviewed Spirit Telecom’s managing director Geoff Neate about the pending arrival of their independent infrastructure setup as part of her lifestyle segment broadcast.
Spirit Telecom ahs been established since 2005 and has provided infrastructure-level competition for broadband Internet service in some of Melbourne’s inner neighbourhoods. Here, households and businesses who sign up with Spirit have access to simultaneous ultra-high-speed bandwidth thanks to use of Ethernet cabling within the buildings and a fibre-optic network for the last-mile connection to the building.
But Spirit is intending to roll this infrastructure out to Geelong with the first development that will benefit being the Federal Mills regional technology hub, an example of the new economic direction for that city. Let’s not forget that Geelong is starting to take on high-rise development within its CBD, which could open the door for Spirit Telecom to wire up the new developments for Ethernet-based FTTB next-generation broadband. It is in conjunction with Spirit Telecom’s other efforts to reach other Australian cities to provide developers, building owners and businesses a viable high-quality alternative to the NBN.
This broadcast is a sign of the times because it has highlighted the slowpoke effort that NBN has taken with providing a reliable next-generation broadband service in most of built-up Australia. There was even an on-air “dig” cast at NBN because of the delay in rolling out broadband in to that city.
Personally, I see Spirit Telecom’s effort in running their own infrastructure and high-quality next-generation broadband Internet as something that will “put a rocket up” NBN to roll out infrastructure in to that city/
County Broadband are a wireless ISP who are offering improved Internet service across most of rural Cambridgeshire and East Anglia in the UK. But they have decided to run a 1Gbps fibre-to-the-premises service in Broughton, Cambridgeshire as a proving ground for deploying this technology in rural villages.
This is similar to the efforts that Gigaclear, B4RN and other small-time rural ISPs are undertaking to enable real broadband expectations in other parts of rural England. In this case it is to provide a viable alternative to substandard ADSL service that may not have a chance of hitting the headline 2Mbps speed thanks to the typically decrepit telephony infrastructure that these areas end up with.
They are announcing the impending arrival of this service through a village hall meeting for the townsfolk on the 4th of August 2017. The ISPReview article raised issues about poor-quality service with BT Openreach saying on their Website that the local street cabinet was mad ready for fibre but this installation was found to be located 3 miles or 4.828 km away from Broughton, without the likelihood of delivering high-speed broadband to that town.
That article also said that, like what has happened in other British rural areas, larger companies would “wake up and smell the bacon” with the intent to service those areas because of the small-time operators offering next-generation Internet in to those areas thus leading to infrastructure-level competition. Of course, there is also the fact that as the town grows, more retail-level ISPs could be offering to use the infrastructure to service that neighbourhood along with mobile telephony providers using the same infrastructure to provide an improved cellular mobile telephony service for that area.
But I also see this as being of benefit to the householders and businesses who want to benefit from what a high-speed Internet connection offers. This is more so where small businesses see the cloud as a way of allowing them to grow up such as for a shop to move from the old cash register towards a fully-electronic POS system as part of “growing up”, or for the hospitality trade to benefit from offering high-speed Wi-Fi Internet as a marketable amenity.
For County Broadband to provide the FTTP fibre-optic infrastructure to Broughton as a proving ground could lead them to better paths for rural broadband improvement. This could mean something like more villages and small towns in East Anglia being wired for next-generation future-proof Internet and perhaps making that area an extension of the Silicon Fen.
While the NBN are taking things slowly to roll out next-generation broadband Internet in to Australian communities and providing most with a fibre-copper service, the UK are facing a similar problem.
Most of urban Britain are being provisioned with similar fibre-copper next-generation broadband service, typically “fibre-to-the-cabinet” with a copper VDSL2 link between the street cabinet and the customer’s door. This is while a handful of ISPs and infrastructure providers like Gigaclear, Cityfibre and Hyperoptic are running fibre-to-the-premises next-generation broadband infrastructure, whether to country properties or large urban developments.
But a lot of telcos and ISPs are using the word “fibre” as part of hawking their next-generation broadband Internet product, while it is seen as a keyword by the marketers to say that the service will provide higher bandwidth to the customer than what was normally expected. This is although they are running a fibre-copper Internet service in most of their territories.
What is being raised is how should a broadband service be qualified in relationship to its infrastructure when the service is advertised to the public. It isn’t just about whether a service implements fibre to the premises or not, but how much of the run between the exchange or head-end and the customer’s premises is being covered by a fibre link.
There has to be distinct keywords to say that a service is being provided “fibre-to-the-premises”, a “majority-fibre” service like fibre-to-the-building or fibre-to-the-distribution-point, or a “minority-fibre” service like fibre-to-the-cabinet. Other issues that need to be raised is whether a service is being delivered with symmetrical (upload / download) bandwidth or is an “exclusive bandwidth” service like active fibre where each customer gets the full contracted bandwidth rather than facing bandwidth contention.
What Gigaclear and co are raising is that customers need to know what they are able to get when they sign up for a next-generation broadband Internet service or other advanced telecommunications service.
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