Recently, I had reviewed a few Brother printers and had observed a particular trend in how the products are being positioned. It is becoming more akin to how the typical vehicle builder is positioning a particular vehicle model or series of vehicles.

It is also becoming very similar with Hewlett-Packard’s Photosmart and OfficeJet inkjet printer ranges where there are a few common mechanisms implemented in the products. But, in HP’s case, the different models have differing cosmetic designs so as to integrate different feature sets and make the more expensive machines look classier.

A lineup of models with varying feature sets and throughput speeds but with the same design

In the vehicle world, an example of this was Holden’s large family cars sold through the 1960s to the 1970s. These vehicles had different model names depending on their level of luxury and / or their powertrain, with the “Premier” representing the top-of-the-line standard-wheelbase vehicle. Low-end vehicles were referred to initially as “Standard” or “Belmont” vehicles until the early-70s “HQ” series while “step-up” or “mid-tier” vehicles had model names like “Special” or “Kingswood”. This was until the “HQ” series where vehicles in that and subsequent series had “package” suffixes to differentiate entry-level and mid-tier vehicles.

For example, I had noticed that the HL-2240D direct-connect duplex monochrome laser printer was part of a series of laser printers based around a new printer design and print engine. There was a low-end model known as the HL-2130 which couldn’t print both sides as well as the HL-2250DN which was equipped with Ethernet networking and the HL-2280DW being equipped with Wi-Fi networking. Similarly, the more expensive models in the lineups also benefit from higher page throughput due to more powerful components in the design.

A model range derived from another model range

But the practice becomes very similar to how the vehicle builders derive a model range design from another concurrently-running model range design. An example of this would be them designing a longer-wheelbase luxury “executive” car as a derivate of a standard large family car like what Ford have done when they derived the Fairlane and LTD designs from the Falcon designs.

Here, this is reflected in how the designs for this company’s laser-printer lineup are used. I had observed that the multifunction series including the MFC-7360N that I reviewed were derived from the previously-mentioned dedicated laser printer series that the HL-2240D was part of. Here, all the units in both printer lineups used the same print engine and the same replacement parts.

Benefits for product choice

This will allow for a granular range of products in a product class where a person can choose or specify the right kind of printer based on their needs and budget; without needing to create new designs in order to satisfy the different market segments. This also allows the manufacturer to keep product prices within affordable territory because there is the ability to reuse parts across the different models. It also can allow a salesman room to upsell customers to better products or make deals that offer better value.

In most cases, the mid-tier product will offer best value for most users. For example, in these two printer lineups, the mid-tier models (HL-2250DN dedicated printer and MFC-7460DN) will offer the two currently-desirable features – double-sided printing which saves paper; and network connectivity. In some other cases like the dedicated colour laser printers based on Brother’s latest high-throughput colour-laser print engine, the HL-4150CDN which just has Ethernet network connectivity and reduced-time-penalty colour duplex printing would suit most users.

Conclusion

The creation of a granular product range with incremental functionality but a few common design bases and /or descendent product classes can then allow manufacturers to keep consistent value for money when they want to build out a product range.

Articles

Skype to bring video chat to Comcast subscribers | Signal Strength – CNET News

Comcast brings Skype calls to TV | Total Telecom

My Comments

Previously, Samsung, LG and Panasonic have implemented a Skype videoconferencing endpoint in their Internet-enabled TVs for use with an optional Webcam. This was to allow users to have the ability to make videocalls with the ability to hear their correspondent from the TV’s speakers and see them on the TV screen.

Now Comcast, a major US cable-TV provider, has got in on the act by installing Skype on their new set-top boxes. But, typically, what will happen is that customers will have to purchase a special USB webcam through Comcast to enable the service. The backhaul for this service will be the Comcast cable-Internet infrastructure and the service will appeal to people who have Comcast also as their Internet service provider.

Could this open up the door for pay TV companies to enable their set-top boxes as Skype endpoints especially as they see themselves losing relevance in the Internet age? This is mainly due to the “cord-cutting” trend where people are downscaling or cancelling current pay-TV subscriptions or refusing to subscribe to pay-TV and use “over-the-top” Internet-delivered video-on-demand services.

On the other hand, this step, taken by set-top-box makers and cable-TV companies, could allow people who have existing TV equipment to make or take Skype calls on their favourite big-screen TVs. For satellite-based or terrestrial-based setups, it will require the use of a backhaul via the customer’s Internet service, which wouldn’t be difficult if the operator implements other Internet-based services like catch-up TV or view-on-demand. It will be interesting to see who else will roll this service in to their set-top box platforms even as TV manufacturers enable their sets for Internet TV.

It has therefore become the first time that Skype has become available in a popular set-top-box platform, especially delivered by a pay-TV provider rather than requiring the customer to buy a new set-top box for this function.

Articles

Apple iOS 5 Updated Over the Air – InternetNews.com

My Comments

The latest incarnation of Apple’s iOS platform is intended to be about integration with an Apple-based iCloud cloud-based computing environment. This is alongside the dream that Steve Jobs has about less reliance on the desktop computing environment. But there is an advantage that will benefit users of any iPhone, iPad or iPod Touch whether they just use their device alongside a regular computer or independently.

This advantage is about “over-the-air” software updating for the operating environment. Some mobile phone platforms, such as a few Android installations, were able to be updated without the need to tether the phone to the computer. As well, iOS users could keep their device’s app collection up to date independently of the computer, a practice similar to adding an app to these devices. Now this will be implemented across the iOS platform so you don’t need to connect up that iPhone or iPad to your computer and fire up iTunes whenever Apple revises the platform.

One benefit that I would see out of this is if one’s computer is down for any reason, they can still update the iOS device. Also you don’t need to know where that white USB lead that connects your iPhone to your PC is.

Similarly, the update experience is more reliable for most Mac or PC users. This is because there is less risk of the device being “bricked” (put out of action) due to reasons like a software crash or hang; a slow computer or the USB cable coming out of the device’s Dock connector.

There may be disadvantages with this setup, especially for devices that are primarily operated on a wireless-broadband network. This is where the update may become a significant cost due to the data allowance on most low-end wireless-broadband plans. This may not be of concern for those of us who use the iPhone with Wi-Fi networks associated with most home or business wireline broadband services.

A good question with this update that may concern owners of existing iOS devices is whether the device needs to be prepared for “over-the-air” updating or not. This may be dependent on what version of the iOS system you are running. Here, the device could be enabled through an operating-system update or the installation of an “enabler” app from the iTunes App Store.

It will be interesting to then see whether all the iPhone and iPad users will find it easier to keep these ubiquitous mobile computing devices up to data.

Introduction

I am now reviewing the Brother MFC-7360N monochrome multifunction laser printer which is part of a series of newly-released monochrome-laser multifunction printers released by this company. This unit is positioned as a “step-up” model above the MFC-7360 entry-level direct-connect model. The midrange model in this series is the MFC-7460DN which can print on both sides of the page as well as become future-proof by supporting T.37-compliant Internet faxing. The top-shelf model is the MFC-7860DW which also has 802.11g WPA2 WPS-compliant Wi-Fi connectivity and can accept output from smartphones and tablets equipped with the Brother iPrint&Scan app.

They all have the same new “compact monochrome laser” print engine as the Brother HL-2240D printer that I previously reviewed and its peers such as the HL-2270DN network model that I also recommend. Here, this xerographic-print engine is a full laser type and can yield a simplex print speed of 24 pages per minute.

Prices

Printer

The machine’s standard price: AUD$349.99

Inks and Toners

Servicing and Other Parts (Laser Printers)

The printer itself

This unit uses the typical control panel layout as common with most machines in its class but the LCD display could benefit from backlighting. Here, I had to set the display contrast to maximum to gain best readability; and is something that could be improved upon.

Control panel

Setup

This unit has the same Brother fax-setup wizard with one name and fax number as a station ID, so you don’t have to determine a separate station ID for transmitting and receiving. It also can work properly with a dedicated fax line or a shared fax line, whether through a distinctinve ring (Faxstream Duet) setup or a CNG-detect arrangement.

It can be set up on an Ethernet (or HomePlug) network with plug-and-play operation for most small networks and is IPv6 ready. Of course, when the time comes to enable the network for IPv6, the user just has to go to the Network menu on the control panel and select “IPv6” and set that to “On” before turning the unit off and on in order to have it as part of the IPv6 network.

It could benefit from NTP-based Internet time synchronisation with time-zone selection so the user doesn’t have to set the clock when they set up or shift this machine or after a power blackout.

Walk-up functions

This unit has the basic copy and fax functions, and allows walk-up scanning to network-connected computers only. Here, the host computer needs to run Brother-supplied scan monitor software

The more-expensive models; the MFC7460DN and MFC-7860DW, have the ability to support scan-to-email and T.37-compliant Internet-fax endpoint functionality. These features should be available across the range as we move away from the circuit-based telephone setup towards packet-based telephony.setups courtesy of the next-generation broadband infrastructure plans.

Automatic Document Feeder with document loaded

The printer’s automatic document feeder may look as though it is missing something because of the absence of the paper input tray. But this tray is actually the lid that swings open to the right when you use the document feeder. This is infact a style that is becoming common with Brother small-business multifunction printers that have this feature; and allows for a machine to look more neater. It also assures more reliable operation of the document feeder because the input chute isn’t always exposed to dust and other foreign objects.

Computer functions

The software is very easy and trouble-free to load and has that same “at-a-glance” view for the print job settings that all of the Brother printer drivers have always had. As well, it makes proper use of the Windows 7 Device Stage for managing the printer’s functionality.

This is in fact where you manage the printer’s unobtrusive and reliable scan monitor software, which has been a sore point with many of the multifunction devices that I have used and reviewed. Here, you can determine what form the image file should be and which application should open the file.

Print Quality

The Brother MFC-7360N, like the previously-reviewed HL-2240D and others based on the same print engine, does the job properly by starting quickly and turning each page out quickly. Like most laser printers and multifunction units, it requires the user to press tie Start button after they replenish the paper tray during a print job.

The print quality is as sharp as expected for a monochrome laser printer especially when it comes to turning out documents. For photographs, it will reproduce the images as expected for black-and-white images when set to 600dpi in the print driver but can have issues with image contrast especially at higher dpi settings. Luckily, the printer didn’t complain of memory overload when I sent through the 1200dpi photo print job but it yielded an image that appeared too dark and with little contrast.

It also the similar consumables to the HL-2240D and requires the user to take the drum-unit assembly out and detach the toner cartridge from the assembly to replace the toner. This of course will have the same room for error by allowing the drum unit to be exposed to dirt unless it is on a clean surface when the user replaces the toner.

Limitations and Points Of Improvement

One improvement that I would like to see for the range would be to have the LCD display showing a high-contrast image. This could be augmented by having the display backlit during operation even with just a basic LED arrangement; akin to what is done with the HL-4150CDN.

There is still the common issue that this machine has with other Brother printers based on the new compact monochrome laser-printer engine that can impair the useability. This is where the user has to remove the drum unit from the printer to replace the toner. It could be improved upon with a similar arrangement to what is used for the colour lasers where the drum unit assembly is pulled out like a drawer so the user can replace the toner cartridge.

The feature limitations like the lack of duplex printing and inability to support Internet-based faxing may be necessary to keep the printer as a step-up model within the multifunction range.

Conclusion and Placement Notes

This printer can work well as an entry-level or supplementary monochrome laser printer where basic copying, scamming and faxing are desired. But I would recommend the MFC-7460DN, which is the model above it, if you expect to do a lot of document printing or place value on having future-proof Internet fax abilities.

The current situation that faces these areas

There is a common issue with Internet service provision for customers that live outside of a major metropolitan area and this issue will become of concern as these metropolitan areas edge out to the country areas. This is where a town or district has old and decrepit telephony connections that are repaired or improved in a “patchwork” manner.

Typically, ADSL service would be rolled out to the towns by the installation of DSLAM equipment in the telephone exchange by the various providers. This happens with the old telephone wiring and connections still in place and, of course, any work that is done on the wiring infrastructure may be in response to disaster events or simply damaged lines such as a tree falling across a phone line. The old and decrepit phone infrastructure may be just good enough for a voice call or a fax transmission with modest equipment at each end of the line.

In some areas, there may be some work done on the telephone infrastructure covering the core business area of a small town i.e. the shopping strip and areas surrounding the hospital, police station or council offices. A large employer who is attracting business to the town may cause the telephony infrastructure provider to provide improved infrastructure for their business premises and some nearby areas.

The examples

Previously, I had seen a friend of mine who lived in Yarra Glen, which is in the Yarra Valley Wine District just east of Melbourne about their Internet connection.

The symptom was no successful connection to the ISP. They tried a new modem router just in case the old one had packed it in and the problem was the same. Then their retail ISP had found through Telstra who was the infrastructure provider in Australia that there were connections between the exchange and my friend’s residence that were simply rotten. They were good enough for voice telephony but not good enough for ADSL service.

Another example was found out through a conversation with a small-business owner who runs bottle shops (liquor stores / off-licences) in two towns in the Dandenongs that are a short distance apart from each other.

At one of the shops, there was poor quality-of-service for the Internet connection servicing that premises. He received different quotes for the “distance to the exchange” metric which affects the ADSL Internet service, even though the business was very close to the town’s exchange.

At that time, there was work being done by Telstra in the neighbourhood to replace some problemsome wiring. This was then causing the different readings for the “distance to exchange” metric due to the different quality of wiring and the connection that existed.

An industry problem that may affect service providers and customers

A question that typically faces the user and the retail broadband provider is who is to blame for the substandard service? That is whether it is the infrastructure provider, the wholesale broadband provider or the retail ADSL ISP?

This ends up with the buck being passed between the different parties and can become more aggravating especially where the fault lies with decrepit infrastructure. In some situations, this can place the customer in a position of liability for troubleshooting work that had taken place because the retail ISP’s equipment wasn’t at fault.

If the fault lies with the infrastructure between the exchange where the ISP’s ADSL equipment is located and the customer’s premises, it should be made clear that the fault lies at that point and the infrastructure provider is required to repair that fault.

What can be done

Infrastructure assessment as part of service deployment

Typically, whenever ADSL broadband is rolled out to a town in a rural, regional or peri-urban area, the work that typically occurs is to have the DSLAM equipment installed at the exchange plus some modifications at the exchange end of the service infrastructure. There isn’t a chance for the wiring infrastructure to be assessed for service problems, such as poor-quality connections or old and decrepit wiring.

This should be done more so as retain Internet service providers that provide their services on an “unbundled local loop” basis start rolling their services out in to that area or as multiple retail Internet service providers share the same DSLAM equipment in the exchange.

What should really happen is that if customers in an area register for ADSL service and the service arrives at the exchange; the condition of the wiring to that area should be assessed for proper ADSL throughput. At that point, any and all repairs should then be performed for all of the telephone subscribers in that area; including removal of pair-gain wiring setups that limit modem throughput.

Public-private engagement

Of course, it may be considered too costly especially in these areas, but there also needs to be the benefits assessed for that work to take place. This may include increased service utilisation which may yield more revenue and an incremental improvement for businesses who work in the area where their goods and services gain increased value.

In some ways, this kind of effort could be a public-private partnership where government is involved in the improvement effort. My suggestion of the use of government involved with money sourced from the taxes that we pay may be scoffed at by the “free-market, no-public-money” advocates but it may have to be the way we would go to seek these improvements. This is more so if there isn’t any sort of universal-service-obligation mechanism established for broadband Internet service.

In this case, the local government which is the shire or city council could be engaged in funding these service improvements that are specific to their local area. This could then allow the local government to attract more business or maintain a highly-viable business ecosystem in their area; especially if the area is driven by many small businesses like most of these areas.

This has been performed successfully in various British villages like Lyddington in Leicestershire whenever next-generation broadband Internet was delivered to these villages.

Conclusion

We just can’t think of improving broadband in particular rural areas when we give real broadband to sparsely-populated areas. Rather we also need to factor in the sparsely-populated areas that exist on the edge of our cities and, in some cases, serve as attraction districts for these urban areas like wine districts or beauty districts as part of broadband-service improvement plans.

Introduction

I am reviewing the Western Digital LiveWire HomePlug AV kit, which is a pair of Ethernet switches that also have HomePlug AV connectivity. Here, this kit is being pitched at people who want to connect Internet-enabled video equipment to the home network and Internet connection without laying down new wiring to the router.

Price:

Recommended Retail Price AUD$169.99 for a two-unit kit

LAN Connectivity

The device itself

Setup

The HomePlug switch as connected up

The Western Digital LiveWire kit is able to be used in a “plug-and-play” manner with a secure HomePlug AV segment.

There is the ability to create a separate HomePlug AV network segment by you pressing the “Simple-Connect” buttons (labelled SYNC) on each device one after another quickly. Here, you don’t have to think of new network identifiers or device passcodes for each of the member devices in this segment.

Performance

This unit can demonstrate a good level of resilience to known interference like switch-mode power supplies or electrical motors on the same circuit and yield a useable HomePlug connection. It may initially yield a low connection speed until the link is assessed by each HomePlug device on each end. This is more so with links that are on different circuits and may show up heavily on older electrical installations.

Of course, the HomePlug AV segment created by these devices worked properly alongside an existing HomePlug 1.0 Turbo (85Mbps) segment that has been working as the main household HomePlug segment for the network. As I have known before the segments that work on the different HomePlug standards aren’t compatible but can coexist as separate segments.

As well, unlike some cheaper Gigabit Ethernet switches that I have used, this kit works properly with UPnP devices like the WDTV Live network media adaptor which I tested it with. Here, it worked as expected for media playback from the Internet and my WD MyBook World network-attached storage which worked as a UPnP AV media server.

Limitations and Points Of Improvement

The WD LiveWire units could benefit from the SYNC button and HomePlug light working to a proper cadence especially when integrating another HomePlug AV device to the same segment. This is more so if the network setup involves multiple established devices scattered around the house.

As well, there could be a variant model released that uses a four-port Gigabit Ethernet switch which can be of benefit if the switch is to be connected to two or more devices like a network-attached storage and a recent-issue computer. It would also be of benefit if the switch is to serve as a HomePlug AV “on-ramp” for a Gigabit-Ethernet equipped router or Ethernet backbone. This may not happen until HomePlug AV2, which is a higher-throughput HomePlug standard, is properly ratified.

Similarly, there could be a variant of this switch that can be an 802.3af / 802.3at compliant Power-Over-Ethernet power supply for four devices that get their power over the Ethernet cable. This would come in handy with those IP telephones, network-based surveillance cameras and access points that work to this standard for network-based power.

Of course, you may not expect much from a company whose interest is more on storage devices rather than network infrastructure hardware.

Conclusion

I would still recommend this HomePlug AV kit as being suitable for use when connecting a cluster of network-connected equipment like Internet-enabled home-entertainment equipment to the home network. The fact that both the HomePlug AV adaptors come with integrated multi-port Ethernet switches can increase their utility value such as increasing Ethernet points with routers that have Ethernet ports that are all used up including single-port routers like most entry-level ADSL modems.

Similarly, one of these units can be used as part of a setup for bridging data between a legacy HomePlug 1.0 segment and a HomePlug AV segment or “pushing out” a HomePlug AV segment on a country property by creating another HomePlug AV segment. With these units, this can be done while maintaining Ethernet connectivity for network devices at these points.

Declaration Of Benefit

After I have reviewed the WD LiveWire HomePlug AV kit, I offered to buy the actual review sample units from Western Digital via their PR agency and they sold it at around 30% off the recommended retail price. This has not affected and does not affect my relationship with this company or how I review their products.

Introduction

I am reviewing the Western Digital WDTV Live network media adaptor. This is and adaptor that connects to an external display like a TV, monitor or projector and/or an external amplifier in order to play media files held on a local storage device like a USB memory key or via a small network.

Price

Recommended Retail Price: AUD$299.99

Functions

Connections

The device itself

The unit's remote control

It is a small device about the size of two packets of cigarettes stacked on top of each other and is powered using a power adaptor. Users operate it with a very small remote control that has the main transport functions and a D-pad for navigating around the user interface.

Setup

How this connects to your TV

The device connects to the TV using an AV cable that plugs in to a four-conductor 3.5mm jack on the back of the unit. There is another 3.5mm four-conductor jack for connecting to the component-video connections on a suitably-equipped display device with a separate patch cable. Of course, this unit can be connected to HDMI-equipped display devices like most plasma and LCD TVs; and it has an optical SPDIF socket for connection to equipment with an optical digital input like most surround receivers.

Sadly, this device doesn’t support connection to display devices that use RGB inputs in any form. This may affect those of us who want the best out of monitors or projectors that use such connectors like most SCART-equipped European TVs, business-focused “data projectors”, classic “3-gun” projectors or professional-grade video displays. You may get around this by connecting the device to the display via one of the “HDFury” HDMI-RGB adaptors

It has the ability to play media that is held on USB-attached storage devices like memory keys or USB hard drives. This can be useful for playing media that you have held on one of these devices.

As for video codecs and file types, it can natively handle most audio and video file types including the DivX and Matroska MKV family of file and codec types.

Network setup

The WDTV Live HD can be connected directly to an Ethernet network or HomePlug AV network with the appropriate “homeplug” bridge device, But it is one of these “wireless-ready” devices that connects to a Wi-Fi network using an optional Wi-Fi dongle available from Western Digital or through one of their retailers.

Use

This can work with any display device including older TVs

The user interface is a “full-screen” one which works to the edge of the screen. This may be of concern with those of us who have hooked the WDTV Live up to an older CRT-based TV set that has the orthodox curved screen edges. As well, the logos for the Internet services are rendered in a dull manner and could benefit from “true-colour” display with a highlight around the currently-selected service.

Of course, there is a screen-saver function which can be overridden for displays that aren’t affected by long-time display of images or set to appear after a time between 5 minutes to 15 minutes. Here, it just shows the WD logo; but could show now-playing information during audio playback.

Online services

The Facebook service has the expected functions like viewing one’s own news feed, contributing to a Status Update or writing one’s Status Update as well as the ability to view one’s Photo Albums or a Friend’s Photo Albums. All text entry is based on “pick-n-choose” methods and the pictures do come up properly on the full screen.

I have tested the YouTube service with this device and have used it to play some videos including the service’s “poster child” video which is the “Keyboard Cat” video. The user interface is what would be expected for a 10’ interface and the users would be required to use the “pick-n-choose” method for any text entry like account login or video searching.

The “Tune In” Internet-radio function works properly for Internet radio access and allows the Internet radio stream to play in the background while you navigate the menus. During the day, It had performed well on quality-of-service when streaming Internet radio; but like all Internet services, this will depend on how congested the connection is.

UPnP AV / DLNA media access

The UPnP AV / DLNA functionality on the WDTV Live works properly when you use the remote control to call up the content on your UPnP AV / DLNA Media Server. In previous firmwares, this media player had problems when playing out media under the control of a UPnP AV Control Point like Windows 7 or TwonkyManager. Here, it would play only one item at a time and require the user to advance the media to the next item using the remote control or the Control Point.

Now, units that have firmware newer than version 1.65 can play multi-item playlists and slideshows without needing to be “pushed on”. There is still a problem with this function, especially with image slideshows and video playlists where the unit will show its menu every time a new image or video is loaded up before it plays that image. This could be improved with “read-ahead” buffering for subsequent media items.

Limitations and Points Of Improvement

I would like to see the user-interface improved in various ways, such as use of brighter colours or full-colour logos for the Internet services.  The screen-saver could also support “service-driven” behaviour like showing now-playing information for audio sources.

As well, this device could benefit from integration with local online-video services like the local “catch-up TV / video-on-demand” services offered by the local TV stations. Of course, I would like to see an improvement on the media changeover behaviour when the device is used as a UPnP AV / DLNA MediaRenderer under the control of an external control point.

This device’s form factor could be taken further with an integrated digital-TV tuner for implementation as a digital-TV set-top box that could have online and network media access as well as digital-TV access.

Conclusion

I would recommend the Western Digital WDTV Live or any of its successor models as a cost-effective device that can be useful for pressing a cheap or old TV, monitor or projector in to service as a network media playback device in the UPnP AV / DLNA Home Media Network.