Tag: small-business printing

Introduction

I am reviewing Brother’s latest approach at a light-duty monochrome laser multifunction printer in the form of the MFC-L2713DW. It is one of these machines that you could use for a small office or shop, especially if you are intending to replace a light-duty fax machine. Some of you also may see this machine or its peers as a routine document printer for your home office.

It may also appeal to professionals and the like who want to have a light-duty document-focused printer or fax-capable multifunction in their office as a “private” machine while their workplace has a heavy-duty multifunction in the common areas.

Prices

Printer

The machine’s standard price: AUD$249

Inks and Toners

Servicing and Other Parts (Laser Printers)

The printer itself

Connectivity and Setup

I had connected the printer to the home network via Ethernet and this meant that I could effectively be “on board” very quickly. As far as I am concerned, I really wouldn’t use the Wi-Fi ability on these printers to connect to an existing network because you may have Wi-Fi issues in your home or small-business location, rather I would connect via Ethernet or HomePlug AV powerline.

This printer, like the other small monochrome laser printers that Brother offers, uses a separate user-replaceable drum unit along with the toner cartridge rather than following HP’s path of an integrated print cartridge that has the drum unit. But if you have to add toner to the printer, you have to remove the drum unit from the machine before you detach the spent toner cartridge from the drum unit.

Here the installation process was simple enough to do. But I also like the way Brother offers a higher-yield toner cartridge for these printers, a feature I definitely applaud for people who want to choose the right yield to suit their needs and budget.

Paper Handling

Like with most of Brother’s budget-priced and value-priced printer models, this printer uses a single-page bypass feed which would be limiting if you are running multiple-page print jobs that use special media. This would also be used if you are dealing with pre-printed forms such as when a doctor is turning out prescriptions or test / treatment referrals.

Personally, I would like to move away from the single-page approach towards having a five-page approach to cater for jobs where a handful of pre-printed forms or label sheets are being turned out.

The A4 paper tray worked properly and didn’t feel flimsy to the touch, making it a machine that can satisfy most users.

Walk-up functions

The Brother MFC-L2713DW has an on-machine with a bright text-based LCD display and rubber-feel keys. Here, the text-based LCD display is a high-contrast “black-on-white” type which makes it very readable under many different lighting scenarios. But I would like to improve on the D-pad’s design by using illuminated arrow legends that come alive when you are using the menu options.

The copying process for a single page fed through the automatic document feeder came through as being very quick even when the machine wasn’t used for a while. Here, by the time the document left the ADF, the printer was turning out the copy.

The quality of the copies came out good for documents printed on plain paper but I wouldn’t expect a high-quality copy for photos or similar material. It also holds true for material printed on glossy paper such as ID or business cards whereupon you may find that the copy comes out paler than the original.

There is a one-touch “duplex copy” function that allows you to copy both sides of an original on to both sides of the copy’s paper, but you have to turn over the original to copy the other side. The ID copy functionality works as expected although there is the issue of not scanning “to the edge”. Brother answers this issue by a scrolling text message to tell users to put the original 1/4″ from the edge

The Brother MFC-L2713DW can serve as a basic monochrome phone-based fax machine with a limited-capacity “fax vault” function suitable for overnight / weekend use.

Here it omits the T.37 email-based store-and-forward fax functionality which may be an approach for some of us who want to move towards IP fax. Most likely, when you move towards an IP-based telephony service and use an analogue-telephony-adaptor with machines like this one, you may be also setting up for T.38 real-time Internet fax.

Like with all of the Brother MFC-series fax-capable multifunction printers that have duplex printing, you can set this machine up to print the faxes it receives on both sides of the paper as a way to save on paper.

Computer functions

I had installed the drivers on my Windows 10 computer from Brother’s Website and they were in place very quickly. Here, you would have to install the full software set to enable printing, scanning and fax management including “print-to-fax” functionality.

The ControlCenter4 scan monitor does take time to come in to action when you start a scan-to-computer job from the printer’s control surface. This is a continual problem with most of the scanner software offered by most scanner and MFC manufacturers and, personally, I would like to see the host computer’s operating system look after this functionality for both direct and network setups.

As far as mobile devices were concerned, the Brother MFC-L2713DW worked properly with the Android print-service plugin that I installed on my Samsung Android phone. Here, the app was quick to recognise the printer’s capabilities and have the document turned out quickly. Of course it does support Apple AirPrint for those of you who run your business from an iPad.

Print / scan speed and quality

The Brother MFC-L2713DW came alive and started printing documents very quickly, whether from the computer or a mobile phone. It also led to a quick turnout of the document, something very similar to most of the small monochrome laser printers.

The printer was able to handle a double-sided print job but it doesn’t turn them out as quickly as a simplex print job. This is something you would notice more with light-duty monochrome lasers that have this functionality. It turned out these documents without jamming or dropping pages.

The Brother MFC-L2713DW does satisfy the output-quality requirements for a small entry-level monochrome laser printer. Here, it would yield clear easy-to-read text that would be part of an office document.

But I wouldn’t expect it to yield high-quality output when it comes to photos and similar presentation-grade work. Here I noticed banding along the narrow edge of the sheet when I printed out a picture of a landscape, but it was able to maintain proper fidelity when it came to the image’s contrast.

Limitations And Points Of Improvement

A feature I would like to see continual improvement on for the Brother small laser printers is to have auto-duplex printing with a speed similar to simplex printing jobs. Similarly, I would like to see Brother move away from the “single-sheet” approach for the manual bypass function on these printers so as to cater for multiple-sheet print runs using special stationery.

A feature that could benefit this class of light-duty monochrome laser multifunction would to permit “two-machine” copying across the network. This is where you could scan a document on a multifunction like this one and it is then printed out on a colour printer or multifunction connected to the same network. This would also allow for other applications like enlarging documents to A3 / Ledger with the A4 / Letter or smaller original on a machine like this and the large A3 copy emerging from an A3-capable printer or multifunction. This feature could make use of setups where you have multiple document machines with complementary capabilites whether in page size, printing type or colour / monochrome printing.

As well, the Brother MFC-L2713DW and its peers could benefit from at least SDXC card storage to provide enhanced fax-storage functionality such as to cater to busy workloads, large documents and the like. Brother could also work towards creating a T.38 IP-fax endpoint functionality in their fax-capable multifunction printers and push the telecoms industry to lead towards simplified provisioning for this technology.

Similarly, Brother could exploit the separately-replaceable drum unit approach that applies to their laser printers by providing heavy-duty variants of these parts as an upgrade option. This would please users who buy laser printers suited for their current duty levels but install heavier-duty parts in them if they are faced with a heavier workload.

Conclusion and Placement Notes

I would position the Brother MFC-L2713DW monochrome laser multifunction printer as an economy-priced office printer for workplaces that don’t have a heavy document throughput. This would also include it serving as a “private” document printer / copier for a professional’s or manager’s office or simply as a document-focused multifunction for a home office.

Here, it would earn its keep as a replacement for a small inkjet multifunction that is used just for turning out documents or a small plain-paper fax that uses thermal-transfer printing. I would also see it as a direct upgrade for an economy laser printer or multifunction that isn’t able to do duplex printing.

I have also compared the price for the Brother MFC-L2713DW against the price of replacing its drum unit with the genuine replacement part and found that it is worth buying that part rather than replacing the machine with one of the same standard and functionality level when it comes up for replacement.

Update: I have updated the prices to the manufacturer’s recommended retail prices for the consumables.

Introduction

I am reviewing the Brother MFC-J5730DW multifunction colour inkjet printer which is part of Brother’s newest generation of colour business inkjet printers that follows on from the MFC-J5720DW that I previously reviewed.

There is a cheaper model in this lineup, known as the MFC-J5330DW that has a single A4/A3 tray, a paper bypass feed that only handles one sheet, doesn’t come with the single-pass duplex scan, and has a smaller user-interface screen But this printer uses the same high-capacity ink cartridges and is able to print to A3 using that same landscape-printing technique.

Prices

Printer

Recommended Retail Price: AUD$369

Inks and Toners

The printer itself

Control panel with touchscreen and traditional keyboard

Unlike the Brother MFC-J5720DW, the Brother MFC-J5730 doesn’t convey the sleek looks that make printers of this class attractive. Here, the unit is styled in a more conventional approach that is very similar to Brother’s laser multifunction printers with the control panel keyboard that you use for entering numbers very similar to most other office-grade printers. This may be more user-friendly for those of us who are confused with touch-panel keyboards that light up on an “as-required” basis.

Connectivity and Setup

The printer can connect directly to your computer via a USB cable. But it can connect to your home or small business network using Ethernet or Wi-Fi wireless that supports most connection setups. It can even create its own Wi-Fi access point which just exists for printing and scanning, but I personally would like to see the ability to be its own access point to “extend” coverage of a wireless network with this feature able to be disabled by management IT along with supporting “business” access point requirements. The network functionality is future-proof in that it supports IPv6 addressing, a real requirement as we run out of public IPv4 network addresses.

Black-on-white detailed function display

Like all of the recent Brother inkjet printer generations, the cables for the USB or Ethernet connections is snaked in under the scanner rather than being connected to a socket on the back of the printer. The same holds true for the phone and line connections that you would need to use if this machine is being used as a fax.

The setup experience is very similar to the previous Brother printers but this is improved thanks to the larger LCD display that the printer is equipped with. Some of you may find that the black-on-white display which is implemented in this generation of printers  may be a bit awkward to use when working the menus.

Paper Handling

The Brother MFC-J5730DW implements the same paper-feed options as its predecessor model that is: to use two paper drawers up front as well as a bypass feed slot on the back of the printer capable of handling many sheets of paper. These drawers can be extended out so you can load A3 or Ledger paper in the machine, but they leave the paper exposed, which can cause it to attract dust, thus leading to unreliable operation. Here, Brother could answer this problem by integrating a larger slide-out flap in each of these trays which comes out whenever you load the tray with larger paper sizes.

Output shelf separate from the upper paper tray

Printed documents end up on a separate output shelf rather than one that is integrated in one of the paper drawers. This makes the job of topping up the paper supply in that drawer easier because you are not having to extend or collapse the output shelf.

The ability for the Brother MFC-J5730DW multifunction inkjet printer to print to A3 or Ledger paper from either the bypass feed or any of the paper trays. This has been due to Brother implementing the “landscape” paper feed for the standard document sizes. This means that the print head works along the long edge of the paper and has allowed for documents to be printed very quickly while allowing for a relatively-compact printer design.

The scanner’s automatic document feeder doesn’t share that same compact look as the previous generation of A4 business inkjet printers that Brother issued. Here, it looks like the automatic document feeder installed on Brother’s “full-A3” inkjet multifunction printers or their laser/LED-based multifunction printers. The other missing feature for this model is that the glass platen for manual scanning is still only able to handle A4 or Letter document sizes, where I would prefer these units to have a Legal-sized glass platen for documents that are on Legal or foolscap paper sizes.

The automatic document feeder in this model implements single-pass duplex scanning but the paper path is still the “U-shaped” path which can be of concern when you are dealing with brittle paper like thin letter-writing paper. Here, it is a design limitation associated with scanners that are required to support manual and sheet-fed scanning, but could be improved upon by supporting a “two-way” feed setup.

Like with the previous models, the scanner lid on the Brother MFC-J5730DW can be pulled up at the rear so you can scan or copy thicker documents but I would like to see this improved upon by allowing you to lay the multipurpose feed tray flat so you can easily position thicker originals further up the back.

Walk-up functions

The Brother MFC-J5730DW only supports USB-connected media like USB thumbdrives or SD card readers for local data storage. This can be a limitation if you deal frequently with digital photos, where I would like to see it support PictBridge “direct-from-camera” printing or printing from SD and CompactFlash cards.

You also have the Brother MFC-J5730DW able to work as a capable up-to-date colour fax machine with T.37-compliant email-based Internet fax functionality.

This includes the fact that Brother MFC-J5730DW offers a “fax-to-cloud” feature for standard faxes where incoming documents can be forwarded to a folder on an online storage service as soon as they arrive. This offers an Internet-based “fax-vault” functionality so that the machine isn’t printing out every fax that comes in, making it easy for others who have access to your office like contract cleaners or night-shift workers to be snooping on your confidential incoming faxes when you are not there. This is also in conjunction to being able to have faxes forwarded to a fax number or email address or sent to your regular Windows computer, functions that Brother had offered for handling incoming faxes.

Speaking of cloud services, Brother offers access to the common online services for scanning and printing. This means that you could print a photo from Facebook, a document from Dropbox or scan a document to OneDrive for you to work with on your laptop.  The cloud services also include the ability to print notepaper, graph paper, music manuscript paper and similar form documents, a feature that competing printer vendors have been offering for a while. But these documents can be improved upon such as simply providing the music paper without any clef markings so you could write manuscript for different instruments and ensembles.

Computer functions

At the moment, Brother still supplies model-specific drivers for their printers rather than offering a monolithic driver that can cover a product range. This applies to the desktop operating systems although they offer a single piece of software for the mobile operating systems. A single piece of software that covers one or more product ranges could make it easier for those of us who standardise on a particular manufacturer’s devices to set a computer up for newer printers.

But these drivers installed properly on my Windows 10 computer without throwing any error messages. They also provide the same “at-a-glance” dashboard that Brother uses for their printers. The print jobs had come through properly and reliably as would be expected.

The scan software that Brother provides hasn’t been improved upon for a long time and could be worked on, especially in the context of “editing” multiple-page scans. Here, it could support the ability to do things like re-scanning a single page so as to correct scanning mistakes like skewed pages or “splitting” a scan job to two or more documents. The latter situation may be of benefit if you are using the machine’s automatic document feeder to expedite the scanning of multiple documents and would earn its keep with the Brother MFC-J5730 and other machines equipped with a single-pass duplex scanner.

I have used this printer with my Android phone and it worked properly when I wanted it to print out an email attachment. This was using the Brother-supplied Android Print Services plug-in for the Android platform, but the printer can work with Mopria-compliant print-service plug-ins.

Print / scan speed and quality

Like most inkjet printers, the Brother took a similar amount of time to get going with the first page of the print job.

Pigment-based inks and pipe-based ink-distribution are part of this generation of Brother inkjet printers

But I have focused the print-quality tests in a way to show up the print quality offered by the new pigment-based ink setup that Brother implemented in this generation of inkjet printers compared to the previous generation machines. Here, this generation of business inkjet printers integrates the pipe-based ink-flow system, piezo-based printhead design and the pigment-based ink chemistry in to equipment designed to offer value for money at a price most people and businesses can consider.

As well, I have allowed for a firmware update to take place to assess the print quality for these newer machines.

The Brother MFC-J5730DW multifunction printer was able to turn out regular office documents very clearly and there wasn’t much difference in the quality of these standard print jobs.

But when it comes to presentation-grade printing, be it a poster to put up on that noticeboard, a presentation handout to give to your attendees or a photo to put in your album, this is where the real tests show up. This also applies to those of us who use these printers to turn out inkjet proofs of documents we intend to have printed by someone else before we engage the printing service to have them printed.

You may have to use the “vivid” setting in the printer driver to make sure that presentation-grade work doesn’t look dull, as I have tried with a noticeboard “tear-off” poster to promote this Website.

But I have compared output quality for photo printing against the MFC-J5720DW which represents Brother’s previous generation of printers. Here, the photos came across with slightly more saturated with flesh tones coming across slightly more red compared to the previous model. This is a very similar look to what comes across with magazines or with most TV broadcasts where there is that stronger colour effect.

What is happening is that Brother is pushing their business inkjet printers towards the same standard as the HP OfficeJet 8600a which was a printer of this class that was known for sharp vibrant presentation-grade image quality.

As for scanning and copying, the Brother MFC-J5730DW had yielded a clear sharp image for the documents that were scanned. But it needed to be configured for the standard A4 paper size when you set up the scan software for working with most office documents if you are in Europe, Asia, Oceania and other areas where these sizes are normally used. This was because it was set up by default for the US Letter paper size, normally used in North America.

Brother hasn’t yet rectified a problem that I find with copying or scanning from the glass platen. This is where the document edge is clipped by a few millimetres and can affect jobs where you deal with documents are printed “to the edge” like credit and ID cards or news clippings, but you want to align the document against the platen’s edge to avoid skewing.

Limitations And Points Of Improvement

Brother could equip this printer with a Legal-size scan platen rather than the standard A4 / Letter platen. Here, it could cater towards situations where you are dealing with documents written on Legal-size or foolscap-size notepads which can be a reality when you are digitally archiving very old material. As well, they could support “to-the-edge” scanning so that documents that are placed against the edge of the glass aren’t clipped.

Brother could make better use of the network connection on these printers so people can benefit from these connections especially where there is on-premises network-storage options available to that network. This is more so for small businesses and community organisations who may prefer to use a small desktop network-attached-storage system or file server in addition or in lieu of an online service for this purpose.

For example, they could provide a walk-up print option that allows you to print documents that exist in a folder shared via your network or an Internet location using SMB, FTP or HTTP protocols using the machine’s LCD control panel. This feature could allow an organisation to create a “document library” or “stationery library” shared using an on-site server or NAS that has documents or pro-forma stationery which can be printed as required. This idea can extend to public Websites or organisation-specific intranet sites that host a collection of “download-to-print” resources.

These “print from network” setups could be configured through the printer’s Web-based admin dashboard or through the printer’s control panel. There could be the ability to remember resource-specific passwords for network shares or Web pages that are protected with passwords or require the user to supply them each time they print documents from these resources while allowing for SSL encryption where applicable. Here, it avoids the need just to rely on Dropbox & co to provide these resources.

To the same extent, the Brother “MFC-series” fax-capable multifunction printers could use a network-shared folder to hold incoming or outgoing faxes for later printing or sending. Here, this can capitalise on the idea of a “fax-vault” used to assure confidentiality when it comes to inbound documents, or to allow an organisation who does a lot of overseas business to hold the overseas faxes to be delivered to the partners according to their “local morning” time.

Similarly, Brother could support PictBridge camera-based digital printing for their business printers. This is where you can print pictures from your digital camera using a suitably-equipped printer just by connecting the camera to that printer and using the camera’s control surface to print the pictures. Such a feature can come in very handy if you need to turn out “proof-quality” prints of the photos you had taken in order to show them to others.

Brother can also use some of the neat-looking design aspects from the previous generation of business inkjet multifunction printers along with the new print-engine design to develop a range of consumer-focused A4/Photo inkjet multifunction printers that use the same consumables as these business printers. Here, these machines could be positioned as a secondary printer for the home network or as an entry-level printer for one’s home-computing setup.

Similarly, they could offer a single-function A3/Ledger printer based on these printer designs to allow people to add large-sheet printing to their document-handling needs without having to replace their existing A4 multifunction that has served them well.

Conclusion and Placement Notes

Brother has just about achieved its goal in yielding a business inkjet printer that can excel with presentation printing as well as regular office-document printing tasks. This was more important for me where the goal was to see something answer HP’s well-known OfficeJet 8600 series of business inkjet printers when it comes to this task. As well, I placed importance on this feature with these printers due to the fact that the Brother MFC-J5730DW and its peers can print on A3 or Ledger paper, a size that yields very strongly with presentation-grade printing jobs.

What the printer manufacturers need to do is to keep themselves interested in maintaining their business inkjet printer lineup as something that is about high-quality presentation-grade printing especially on A3 paper as well as turning out ordinary office documents. It can encourage everyone else in the small-business desktop printer game to compete against each other when it comes to presentation-level output quality as well as their equipment’s functionality. What it can lead to is companies like HP, Brother, Epson, Canon and others to keep a viable product class for machines that can satisfy small-businesses’ and community organisations’ small-run printing needs without losing the quality aspect.

Here, I would recommend the use of the Brother MFC-J5730DW as an all-round small-run workhorse printer for a home office or other small office. This is more so if you expect to doe a significant amount of A3 printing such as to place posters on that noticeboard. You may be able to get away with saving money and buying the cheaper MFC-J5330DW if you rarely do A3 print jobs or don’t place value on double-sided scanning.

This is an updated version of the article I had published in February 2012

Most small organisations such as micro-businesses and other small businesses will place an expectation on desktop-style computer printers to be used as an “organisational short-run printing press”.

HP OfficeJet Pro 8600 Series – a desktop multifunction printer that has been pitched as something that can turn out flyers and brochures

This expectation has been brought around through the availability of software with varying levels of desktop-publishing functionality at prices most people and small business can afford. This ranges from software in a typical office-software package offering elementary desktop publishing functionality like Microsoft Word and PowerPoint, through to dedicated mid-tier desktop publishing software of the Microsoft Publisher class that is at a price most people can afford and is easy to understand.

The same expectation has been underscored by the various printer manufacturers with their recent desktop-printer designs, especially with the high-end business models of their product range like HP’s OfficeJet Pro lineup. Here, they are bringing printing abilities, output speeds and document quality associated with workgroup-grade freestanding printers to this class of printer with such examples as Brother offering business-grade desktop inkjet multifunctions that can turn out A3 documents.

It has been underscored in the advertising that these printer manufacturers provide and is more evident with Websites and, especially, TV commercials that are run on prime-time TV which reaches most consumers more easily. Examples include a recent Canon TV commercial for their PIXMA printers, HP’s website for their OfficeJet Pro inkjet printers highlighting their prowess with turning out brochures, or Brother underscoring their business printers’ prowess with desktop publishing through a series of TV commercials.

What features does it need to have?

High-yield printing

The printer should have separate colour ink cartridges and be able to accept high-yield cartridges

It should be feasible for customers to purchase high-yield ink or toner cartridges as an option for the printer alongside the standard-yield cartridges. Some vendors like Brother are known to offer “super-high-yield” cartridges for some of their printers alongside the high-yield and standard-yield cartridges. This is more important for inkjet machines because the ink cartridges are typically very small and aren’t able to hold a lot of ink.

It is worth noting that most of the equipment pitched at business users like the HP OfficeJet Pro 8600 will typically have the larger-capacity ink or toner cartridges even for their standard-yield variants and have a higher duty cycle therefore being able to do this kind of work.

Another direction that high-yield ink or toner supply is taking is in the form of tank-equipped printers instantiated by the Epson EcoTank approach. Here, the printers are equipped with high-capacity tanks and the user manually adds ink to these printers’ tanks to replenish them. Brother even uses the tank approach with very high-capacity cartridges in order to combine the best of both worlds and simplify how you manage your printer.

As well, you should prefer to use an inkjet printer that uses individually-replaceable ink tanks for each colour. These printers also become more cost-effective to run because you only need to replace the colours that you run out of when you run out of them.

The print mechanism has to be able to support large print runs without failing mid-job. This includes having it perform advanced printing functionalities like auto-duplex or use of anciliary trays. It also has to work reliably with jobs that are based around media other than regular paper.

Automatic duplexing

This brings me to automatic duplexing. An increasing number of home-office printers and small-business printers are being equipped with an automatic duplex mechanism so that the unit can print on both sides of the paper. This is usually to permit you to save paper but people may find this function useful for turning out booklets, brochures, greeting cards and the like where they want to print on both sides of the paper. For that matter, most of these printers have a “booklet printing” function built in to their driver software where they can use the duplex functionality to turn out booklets such as a four-page booklet on one sheet of paper. Similarly, automatic duplexing may come in handy for making flyers and signage that is to be seen on both sides such as a sign that is fixed to a window, or a sign used in a freestanding sign holder.

A Brother desktop printer that can print on A3 paper

A common problem with some of these mechanisms is that they don’t print to the narrow edge of Letter or A4 paper during a duplex print run especially if the paper size determined in the driver software or print job doesn’t match the paper in the printer. The problem has been more so with most Hewlett-Packard inkjet printers except the OfficeJet Pro 8600, which was pitched as a brochure-printing machine. This can cause problems with registration shifting or a requirement to have large margins on the document. Some Canon printers such as the PIXMA MX-870 have improved automatic duplex mechanisms that can work to the edge of the paper.

In the same case, you may find that some automatic duplexers in the home or small-business printer class may have problems with page registration. That is where the page is lined up properly on both sides of the paper and can be of concern if you are turning out work like luggage tags, door hangers or bookmarks where it is critical to have the back of the document lined up with the front of the document. You can work around this by allowing a margin on both sides of the design.

Another problem is that there is a time penalty of up to 15 seconds per page with inkjet printers when they use automatic duplexing with this happening when the front side of the document is being printed. This is to allow the ink to dry on the front side of the paper before the printer draws the paper in to print on the back and is being reduced with newer equipment that uses quick-drying ink. As well, the automatic duplexing cycle is even being optimised to slowly retract the document in to the printer after the first side is printed so the printer can start the other side sooner.

Another limitation that I have found with automatic duplexers is that they don’t handle card stock or similar paper easily because they have to turn the paper around one or more rollers. Here, you may have to use manual duplexing where you reinsert the work in the machine with the other side facing the print head to print it double-sided.

Something yet to be seen for automatic duplexing in the context of desktop publishing and presentation-grade printing is the availability of coated paper that is coated on both sides of the sheet alongside duplexer mechanisms that can handle such paper.

Issues concerning use of the printer

Special printing media requirements

Plastic-based media

Plastic-based media like overhead-projector transparencies, back-print film and vinyl stickers / decals have special requirements when it comes to printing them on your printer.

They range from being able to “hold” ink that is sprayed on to them by the inkjet process or passing through a heat-based printing process such as the xerographic process used in laser and LED printers.

Laser printers and special media

Brother HL-L8350CDW colour laser printer

If you use a laser printer, you need to use laser-optimised media for plastic-based media and stickers. This is because the printed documents have to pass through “fuser rollers” that are heated at a very high temperature in order to melt the toner on to the media. This can be a problem with the adhesive and plastic backing associated with stickers or the plastic media melting inside the machine and causing damage that is costly in both money and serviceability terms.

It also can extend to glossy or silk-look “presentation / brochure” paper which uses some form of glazing to provide the sheen, and this can cause problems with different printers.

So you have to use special media that is designed for laser-printer or xerographic photocopier use. This media is designed to work at very high temperatures so it can pass through the hot fuser rollers without damaging the printer.  Some of the media that is made by particular printer manufacturers is designed for the printers made by that manufacturer and, in some cases, printers based on a certain print-engine type. This is due to the manufacturer knowing the operating temperature for the printers in question.

But there are some kinds of special media that is made by third parties and pitched at a range of printers offered by many different manufacturers. Some of these also may be available under the private labels that different stationers and office-supply stores use. For example, Avery make a large range of laser labels that are compatible with most laser printers that are in circulation nowadays.

Inkjet-compliant plastic media

To get best results out of inkjet printers with plastic media, you have to use inkjet-optimised plastic media that has a rough surface on the printed side. This is to catch the droplets left by the inkjet printer as part of its printing process and avoid the ink smearing over the medium as it passes through the printer or is handled by the user.

As well, you will need to set the printer’s driver software to work with “overhead transparencies” or “back print film” when you print to plastic media. This is to allow the printer to optimise its printing process for the media such as slowing the print-head action so as to make sure the ink ends up properly on the medium.

When you load the media, you have to make sure that the rough “printing” side faces the print head as it feeds through the printer. This may be harder to understand with Hewlett-Packard and Brother printers because they use a U-shaped paper-feed path and eject the printed document above the paper storage trays. Here, you would have to put the media in with the rough side facing down when loading the printer.

Card stock, art board and similarly-thick media

“Manual-bypass” special media tray in a colour laser printer

Another medium that may prove itself to be difficult for desktop printers is art board, card stock and similarly-thick papers. Most of these papers can cause problems with printers that implement any paper path that has a U-turn in it like most desktop printers.

Here, you may have to use a “straight-through” paper path on them for these papers to work properly and use manual duplexing if you are printing on both sides. Most inkjet multifunction printers have a rear-mounted multifunction tray where you load this paper while laser printers will require you to use a “manual bypass” tray or slot at the front as the loading tray and have a drop-down door at the rear as the output tray.

Increasingly, budget and some midrange printers will have a limit on the number of sheets of paper that you can load through this way with some of them even requiring you to load one sheet at a time in to the printer.  This can be an inconvenience to you if you are turning out multiple copies of the same document.

Use your printer or outsource your printing for that print run

HP LaserJet Pro 400 Series colour laser printer

The main question that a lot of users will end up asking will be whether to have the print runs made by an outside printing house or print the documents with their printer. Some of you may prefer to outsource your printing rather than use your printer especially with public-facing documents like brochures and flyers. This is because the print shop that you use has better equipment than what you would have and it is increasingly true of large office-supply chains like Office Depot, Officeworks or Staples who provide on-site printing and copying facilities.

I have talked with two men who pastor churches with medium-sized congregations about this issue through the time I was reviewing the Brother MFC-J5720DW desktop inkjet multifunction printer. This is a class of user who could be tempted to use one of these printers to turn out flyers and tracts as a way to make the offering dollar go further. One of these men, who happens to be my pastor, raised the issue of output quality from outsourced work versus work turned out on one of these printers and remarked that the outsourced work is of much better quality. The other pastor raised the fact that these printers wouldn’t work well for turning out large print runs like what would be expected for promoting an upcoming special event at the church.

Brother MFC-J6720DW A3 desktop inkjet multifunction printer

One factor to consider is how many copies you will be eventually needing for your design. If you are turning out up to 20 to 40 copies of your design at a time, you can get by with using your machine. If you end up running more than that, you would need to outsource your printing. This is because of the cost of ink and paper involved in the large print runs, the costs associated with the wear and tear on your machine and the time it takes to run the large print jobs on the typical home-office or small-business printer. This last factor will be of importance with fax-enabled printers serving as fax machines that have to be ready to receive faxes or printers that are required to turn out hard copy as part of business processes.

Another factor worth considering is how often your design is likely to change. This also includes situations where you want to adopt a “print-as-needed” policy such as to run a small-enough quantity of flyers for an appearance like a house inspection. If the design is likely to change frequently or be suited to an occasion, you may have to use your printer for the short runs or outsource larger runs to a print shop that supports quick-turnaround printing such as a copy shop that relies on inkjet or xerographic technology or a printing house that uses digital presses.

Examples of this may include a café, restaurant or bar turning out menus or drinks lists that are centred around particular food and drink specials, a church or funeral home turning out an order-of-service for a particular occasion or an estate agent or auctioneer running flyers about the property that they are auctionning to hand out to customers.

Other factors worth considering include the printing cost per copy if you are intending to use a premium paper stock like coated paper, glossy paper or art board when you are wanting that special look for your public-facing documents.It also includes using finished-document page sizes and forms that are out of the ordinary document-paper sizes like A4 or Letter.  Here, you may have to factor in any extra handling that you our your staff may have to do for manual duplexing or cutting to small sizes.

It is worth knowing that your machine would keep its worth in the equation as part of the design-approval process before you commit to having them printed. This is where you would be turning out proofs so you are sure they are what you want them to be; or to turn out short “test-runs” to assess the effectiveness of a design.

Your printer can also complement the print shop you use for outsourced printing by being able to provide short supplementary print runs of the final document on request. Here, you may want to:

• do a preview run which you would give to special customers or partners while the main print run is being turned out;
• turn out a short “infill run” of the documents when you find that you have run short of copies and you don’t want to commit to another large print run due to cost or turnaround-time reasons; or
• want to keep some copies on hand and ready to distribute so you can get your campaign off the ground without waiting for the printing to be finished especially if you find that your print job has been delayed for some reason.

Conclusion

Here, small businesses can consider the use of a desktop printer as the “small-business printing press” if they know what their machine is capable of and they are using the right media for the job. This includes whether to work it hard on a large print job or assign the job to the local print shop.

Updates:

7 February 2020: This document has been updated to cater for the high-capacity tank-based inkjet printers that are now on the market.

Introduction

I am reviewing the Brother MFC-J5720DW multifunction inkjet printer which is the second generation of Brother’s landscape-printing A4/Letter inkjet printers. It still has the compact form factor of these printers and can be set up to print on A3/Ledger paper by you either using the feed tray on the back of the printer or elongating one of the paper drawers.

Prices

Printer

The machine’s standard price: AUD$299 Recommended Retail Price

Inks and Toners

The printer itself

A highly compact printer

The Brother MFC-J5720DW and the MFC-J5320DW come across as being a highly compact printer that doesn’t take up much desk space. This is thanks to the landscape printing inkjet mechanism which works on the long edge of the sheet of A4 or Letter paper. It also lets them print on to A3 or Ledger paper which can come in handy with signs and other similar work.

The model I am reviewing is the MFC-J5370DW which has as its extra features a single-pass double-sided scanner as well as an extra tray whereas the cheaper MFC-J5320DW omits these features.

Setup

Up-front ink cartridges

The printer is capable of being connected to a Wi-Fi wireless network with WPS setup or an Ethernet network and I chose the latter more for reliability and the fact that it is better to connect printers that are normally sessile to a network via a wired connectioni.e. Cat5 Ethernet, HomePlug AV or MoCA.

The printer, like other recent Brother inkjets, requires you to lift the lid to connect it to a computer or wired network. This can be confusing but allows you to have it tightly against a wall.

Everything about this printer was simple when it came to getting it going for the first time. This included installing ink cartridges which are located up front.

Walk-up functions

Loaded view – with document in ADF and printed output.

The copying function comes through easily because of the use of “one-touch” access to the common copying jobs. The copies come out very sharp and clear but you may miss a few millimetres at the edge and this shows up when I was doing a test ID-copy on a hotel keycard, and this can exasperate users who put documents to the edge to make sure they square up when copying off the platen. Even a duplex copy went according to plan with both sides coming through properly and quickly. Here it achieves the speed goal by scanning to memory before printing.

USB socket and SD card slot

It has the card slots so you can quickly print from camera cards or USB thumbdrives if you just want that picture or document “there and then”.

It has access to mobile printing services like Google Cloud Print and Apple AirPrint along with the ability to print from online services like Dropbox, Evernote and Facebook. This is through an interface that Brother has set up for these devices and it allows you to have multiple accounts of the same service set up.

Computer functions

The driver software installed properly as long as you specified the model that was being installed and there was the “at-a-glance” layout for driver settings. They also use the ControlCenter scanner software which could benefit from the ability to reorder pages when you are scanning multiple documents or creating a “document-of-documents” PDF file.

Brother still maintains the ability to load ink cartridges from the front of the printer like they have done with most of their inkjet printers. This makes for an easy-to-use printer. The only let-down is that they are using newer cartridges which may be disappoint people who are upgrading from previous generations of Brother inkjet printer but have extra cartridges for their older equipment..

The multipurpose tray was a bit hard to use because of the effective availability of two trays as part if this tray. This can confuse anyone who wants to use the multipurpose tray to print a few sheets of paper.

Print Speed and Quality

I had this printer turn out a large report on both sides of the paper and it didn’t falter through the print job which is an example of a typical office print job. The landscape printing was able to help with improving the printing speed.

Regular documents came out of the Brother MFC-J5720DW with the same sharpness that is expected for office documents and this didn’t matter whether the printer was working single-sided or double-sided.

It comes across with the saturation for business graphics but could do a bit better when working with plain paper. This was from what I observed with a “carols by candlelight” bulletin for the church I go to and I showed my printout of that same bulletin to my pastor who had colour printouts of it done by a local Officeworks and he reckoned that it didn’t have the same as what they provided.

I printed out some test photographs on Kodak paper and had still noticed proper contrast, brightness and definition. But it still came across with a yellow tinge which may not play well with some pictures which may impair colour fidelity. This is although there is the strong colour saturation which may be desireable to make marketing materials “pop”. In my opinion, it is getting closer to the HP OfficeJet Pro 8600 Series but doesn’t overthrow it when it comes to a business inkjet printer that has marketing-collateral printing prowess.

Compared to the previous generation of Brother landscape-printing inkjet printers, the MFC-J5720DW and its peers have made better strides in print quality for photos and other similar material.

Limitations and Points Of Improvements

There are still some improvements that Brother could apply to the MFC-J5720DW and its peers.

One would be to improve the colour fidelity so that photos don’t come out with a heavy yellow tinge but come out with a proper amount of yellow. As well, Brother could still keep up the work with optimising their colour inkjet and laser printers to turn out the quality needed for them to become the short-run printing press for small organisations.

The mechanism can be improved by the use of an output shelf that isn’t integrated in to the paper cassette. This can allow for improvements like a self-retracting output shelf or one that comes out when a print job is being turned out.

Similarly, Brother could implement in to their business inkjet printers an A4 paper cassette which has a mezzanine shelf for 4”x6” paper like photo snapshots or index cards.

As for the on-machine user interface, it doesn’t come up to the standard of the MFC-L8850CDW colour laser multifunction which has a screen that is very large and useable or the HP business inkjets with their large touchscreens. Here, Brother could improve on this with a large LCD or OLED touchscreen for their inkjet printers. For that matter, printer manufacturers could try implementing OLED display technology on their printer’s control surface in a similar manner to what is being used on a lot of Android smartphones.

Conclusion and Placement Notes

I would consider the Brother MFC-J5720 multifunction inkjet printer as a all-round office printer for a home office or other small office. It can even satisfy short-run promotional printing needs very easily like turning out proofs or small infill jobs. If you want to save money and can do without the duplex scanning or second paper tray, the MFC-J5320 can satisfy your needs.

Update – Further conversation with a fellow user

After this review was published and I had promoted the review on LinkedIn, a church pastor had let me know that he had bought this same printer for his home office before I had run this review. I had subsequent conversation with him about his experience with this machine and he has enjoyed using it and took advantage of its A3-printing ability to turn out notices for his church’s noticeboard.

He found that it is of better value to use the higher-capacity cartridges especially if you are turning out a lot of A3 material. He also reckoned that the A3-printing feature would end up suiting small community organisations who need to print up material for their noticeboards.

Previously I had reviewed the Brother HL-6180DW monochrome laser printer on this site and had recommended it as a mono laser printer for relatively heavy-duty requirements.

But yesterday, I had seen one of the printers in the same series as this printer used by my doctor, who practices at am inner-suburban clinic, to turn out some prescriptions that I needed. Here, this machine had to be used with the secondary paper tray that held the special stationery required for printing out the prescriptions. This printer has shown up the same abilities as the review sample when it came to the way it worked. The fact that this unit uses a separately

I would expect that it would satisfy the high-mileage requirements that would be expected for a printer being used by one or more family doctors who work at this kind of medical practice.

As well, the second paper tray could be offered as an option on any mid-tier monochrome laser printers so as to allow for the use of particular stationery, rather than having to manually load the particular stationery one sheet at a time on these printers.

HP OfficeJet 150 mobile all-in-one printer

A device that you may consider purchasing for your portable computer would be a mobile printer.

What are these mobile printers

A mobile printer, like the Canon PiXMA iP100 single-function printer or the HP OfficeJet 150 all-in-one that I reviewed, is typically a compact inkjet or thermal printer that is able to run on internal batteries or AC power or, in some cases, car DC power through an external power supply. These typically are the size of a shoebox and connect to the host computer through a USB wired or Bluetooth wireless connection. In some cases, some of the thermal variants are the same size as a stick of wood.

These printers typically use either a dual-cartridge colour inkjet or a direct thermal printing system which can be costly to run if you use them frequently.

As for features. the current inkjet models have ended up with various forms of functionality that allows them to be of service to gadgets like digital cameras without the need of a computer. For example, they will have PictBridge printing ability so you can print from your digital camera using the camera’s control surface. A few of the printers like the HP OfficeJet 150 have standalone “print from removable media” ability so you can print from a USB memory key or SD card.

Some of the printers that have the ability to scan documents will typically have the ability to scan them to the computer or, increasingly, to removable media like an SD card.

Why do they exist

If you wish to use a printer at your customer’s or business partner’s site, you need to make sure that your laptop computer has the printer drivers for that printer. This problem hasn’t been rectified with a universal graphics-capable printer driver that can work with all printers yet.

As well, a lot of places which offer public-access printers can charge a princely sum for you to use these printers and a lot of us don’t want to impose on a client’s resources for our hard-copy needs.

Who would need to use these printers

Canon PiXMA iP-100 mobile printer

If you use a computer on the road but always need to be able to turn out hard copy like invoices, receipts or contract documents that you give to your customer, these printers would suit your needs.

A printer with PictBridge or “print from removable media” abilities may come in handy if you need to turn out a draft print of a photo you took with your digital camera. An example of this may include photographing something you need to highlight to your customer and you want the large print so they can see it easily.

The scanning feature would come in handy for anyone who wants to take a hard-copy document to electronic form. Some applications may include sending a receipt or work-consent form that was signed by the customer via email to the office for filing.

Similarly, scanning a fuel-station’s till receipt to electronic form could be par for the course when it comes to keeping track of work expenses using your bookkeeping software and these printers could make it easier to do this chore “there and then” when you fill up your vehicle for example. This can then avoid the situation where you have a glove box full of fuel receipts yet to be “booked in” to your accounting system.

What you should know about using these printers

The mobile printers are best used as secondary or auxiliary printers that are intended for on-road use rather than as the main printer for your computing life. The reasons I would give for this is that they typically use consumables that are more expensive than regular desktop printers.

For example, the inkjet printers use a two-cartridge colour-printing system where you have to replace the colour cartridge if you run out of one of the colours. The thermal printers may require you to use thermal paper that comes as A4 cut sheets rather than as the classic “fax roll”.

Similarly these printers would take a longer time to print or scan the document than a regular desktop printer due to the use of smaller low-powered motors optimised for battery-powered use. The also can continuously feed a small number of sheets of paper which may make them unsuitable for turning out large documents.

At the time of writing, these printers don’t have any support for network-driven document printing so they wouldn’t be able to work properly with the typical smartphone or tablet that uses a mobile operating system.

Conclusion

The mobile printers are a fantastic computer accessory for your laptop computer but they don’t work well as a primary printer device when you are at home, at the office or at the shop. Rather they are best suited for printing small documents at the client’s site or in the hotel room.

Brother HL-2240D compact monochrome laser printer – an example of a workflow printer

I have come across situations with small offices such as clinics who run one or more dedicated laser printers that turns out receipts, invoices and other documents as part of the customer-facing business workflow. Some offices may run the printers also for some back-office requirements like preparing reports or balance sheets for that workstation.

But there is the situation where the printer can break down, usually with a mechanical failure like frequent paper jamming. This can happen more frequently as a machine ages and is worked hard in a busy office. It is analogous to that situation most of us experience when a car gets to that point in its life where it frequently lives at the mechanic’s workshop and drills a hole in your pocket because it is always breaking down.

This situation can impair the business’s workflow especially as one has to work out how to rectify a paper jam or, in some cases, reset the machine. As well, no woman would want to ruin their beautifully-done fingernails knocking them on the machine’s internals while removing jammed up paper.

In these situations, it is a good idea to set up a failover printing arrangement where you have other printers that come in to play if the workstation’s primary machine fails. This is easier to achieve if all of the printers accessible to the office or reception area are linked to the network.

For example, you could use a multifunction for this purpose even though each workstation computer has a dedicated laser printer like the Brother HL-2240D or Dell 1130n. The multifunction printer, which is often expected to serve as the main copier and fax machine for the organisation, could be a machine like the Brother MFC-8370DN or HP LaserJet M1536dnf for a monochrome variety or a Brother MFC-9460CDN or HP LaserJet Pro Color M475 Series for a colour variety. Even one of the high-end business inkjets like the HP OfficeJet Pro 8600 could do the job just as well.

Some environments that have two or more workstations may prefer to have one workflow printer per workstation. Here, it would be preferable to connect the printers via the network rather than directly to the workstation computers. Here this can allow the other workflow printer to be used as a failover measure.

HP LaserJet M1536dnf monochrome laser multifunction printer – an example of a multifunction expected to be a small business’s copier and fax

But what you would have to do is to set up the workstations to use the printer that is local to them as well as this main multifunction printer or other workflow printer. This may be as simple as adding the driver set for the main printer to the computers or it may also require the line-of-business software to be set up to allow the use of two or more printers.

As far as default printers are concerned, you would have to set the primary dedicated printer as the default machine, then have the users select the main multifunction printer as a secondary printer whenever their primary printer fails. This can be done as part of ordering the print job in most software or going to the Printers option in the operating system and setting the multifunction printer as the default while the single-function workflow printer is out of action.

If you run a server-driven printing environment, it may be worth looking at options that allow failover printing so that print jobs that come from one workstation appear at particular printers in an order of availability.

Once you look at this option for setting up multiple printers in your office or reception area, you could then be sure of an arrangement where a printer failure doesn’t impede on your business workflow or affect how your business is perceived by the people your business benefits.